Teddy Volkswagen

Saw the ad online and visited the dealership. Apparently, another customer already paid deposit for the car I wanted so I wasn't able to make a purchase. However belinda told me that if the customer does not another customer already paid deposit for the car I wanted so I wasn't able to make a purchase. However belinda told me that if the customer does not pick up the car, she will call me back. Same day at 9:30pm I got a voice mail from her that the car was not picked up so I can purchase the car next day. However when I visited the next day she wasn't there. When I talked to the manager, he said I can not buy the car since they have received an additional deposit(from the guy who made initial deposit) and told me I can go home. It took me more than an hour and $12 for toll to get there but nobody apologized to me. What's even worse was their attitude. They were talking to me as if it was my fault that I didn't call them back to check if the car is available. I was extremely offended by the dealership and would never visit again nor recommend to my friends. More

I WAS VERY HAPPY WITH THE SERVICE KIND AND FRIENDLY....RAFAEL SOTO WAS EXTREMELY HELPFUL IN ALL WAYS...I WOULD RECOMMAND DEALER TO EVERYONE..I WIL PURCHASE ANOTHER VW IN THE FURTURE.... FRIENDLY....RAFAEL SOTO WAS EXTREMELY HELPFUL IN ALL WAYS...I WOULD RECOMMAND DEALER TO EVERYONE..I WIL PURCHASE ANOTHER VW IN THE FURTURE.... More

This was the best experience in Volkswagen dealership. This is my 4 leased car and 1st time I was happy about my deal. All staff was extremely friendly and polite. I came to talk about the price on a new This is my 4 leased car and 1st time I was happy about my deal. All staff was extremely friendly and polite. I came to talk about the price on a new car and in 3three hours I went home with new car. Everything was done in three hours. More

In the end, the experience was great! Everyone seems engaged to get you, the customer, the best experience possible. The price met my expectation exactly. The Teddy team appears very cohesive. The de engaged to get you, the customer, the best experience possible. The price met my expectation exactly. The Teddy team appears very cohesive. The delivery took somewhat longer than usual, but we did leave the dealership very happy. I would consider this dealership again for myself, friends and family. We are enjoying our new 2012 VW Passat SE. Thanks JR! More

The service received by Teddy VW was good. For the most part the team was attentive. Along the way however some of the paperwork was mixed up. The details just need to be paid more attention to. Otherwise, part the team was attentive. Along the way however some of the paperwork was mixed up. The details just need to be paid more attention to. Otherwise, the service was overall good and I would recommend this dealership to others. More

My experience with the previous owners of the dealership was ok so I was not expecting much more than'ok'when I decided to upgrade my 2008 Passat at the same location. I was pleasantly surprised when I walk was ok so I was not expecting much more than'ok'when I decided to upgrade my 2008 Passat at the same location. I was pleasantly surprised when I walked through the doors and was instantly greeted by Belinda. She was attentive, and courteous, professional and very thorough. I was informed that the dealership was under new management- Teddy VW,and it was their grand opening. I felt very welcome as did my 2 young children who roamed all over the dealership. I spent more than 4 hours at Teddy VW but every one was kind and friendly and the time passed quickly. Once I found the car I liked Belinda handed me off to Cliff who ran the numbers for me and told me the specifics about the car. He also was very thorough and patient, total transparency. He expalained every aspect of the contract, and options. He broke down my trade in value, financing, and different warranty options. All the while Belinda was there in the back ground making sure all my needs and questions were met. I then went to Financing with Eddy. Once again an excellent experience. In addition to his charm he applied his knowledge as he put all the specifics discussed into the contract and recited it to me so that I knew what I was getting into. All in all Teddy Volkswagon exceeded the level of customer service that I was expecting. I am very glad I kept my appointment, and was totally impressed in all aspects. I would highly recopmmend this dearlership to anyone intersted in purchasing a car! More

Teddy VW is GREAT! My Salesman: Rasheed Creary, General Manager: Wess Williams, and all of the staff over there were the best people I've ever dealt with when buying a car! I couldn't have been happier wit Manager: Wess Williams, and all of the staff over there were the best people I've ever dealt with when buying a car! I couldn't have been happier with every aspect of the deal from start to finish. I truly appreciate everything they have done for me and for making the whole car buying process so simple and stress free. I highly recommend this dealership to anyone looking to buy a car and will recommend this dealership to any friends and family that is looking to buy a car! More

Great team. Everyone was super friendly. Went in to browse, decided to buy. Wasn't pressured by salesman at all - initially wanted to buy a Passat, but when I changed my mind mid-stream and went with a browse, decided to buy. Wasn't pressured by salesman at all - initially wanted to buy a Passat, but when I changed my mind mid-stream and went with a Jetta, Rafael was completely accommodating. Have already recommended to friends. More

My experience at this dealer was great! My sales rep Rasheed was awesome he was patience and courteous. I would defiantly recommend anyone who wants to purchase a VW to go to him. Rasheed was awesome he was patience and courteous. I would defiantly recommend anyone who wants to purchase a VW to go to him. More