Temecula Hyundai

Everything was great until we got to the Finance Dept I met with Jose on President's Day to purchase my 2018 Hyundai Elentra. He was awesome and courteous with answering any questions I had about the use I met with Jose on President's Day to purchase my 2018 Hyundai Elentra. He was awesome and courteous with answering any questions I had about the used vehicle. Brad also introduced himself and a few others, everyone was great...until we got to financing. Once the sale was "finalized" I was told to wait for the Finance dept in their waiting room. 1 hour passes - nothing. Jose apologizes for the wait, and explains that there are only 2 Finance managers working today (usually it's 3 ppl). 2 hours pass and I notice the Manager we are waiting for has been speaking to the same gentleman for the last 2 hours. Maybe he has a bunch of questions? Again, Jose apologizes for the inconvenience. About another 30 min pass when we're finally called back to the Banking office, the female Finance officer proceeds to tell me that I'm missing information and I need my brother to come down to the dealership to co-sign and fill out paperwork. Confused, I ask if they can just pull his info from all the other documents we've submitted from our pre-approval. She reacts with a smug tone, as if I was supposed to have all this information prepared already. She leaves, grabs ANOTHER customer and leads them back to her office. I'm left arguing with the Banking Manager about how ridiculous this is that no one told us anything for almost 3 hours, and now I'm on the fence of even buying this vehicle (which, you would think, the staff would be fully accommodating to making sales). The banking manager agrees to accept a photo ID text from my brother (who was at work) as long as he fills out ANOTHER loan app on the Hyundai website - again, this didn't make sense to apply for a loan since they should already have our info from being pre-approved from our Credit Union, but he filled it out so his info could be "properly" logged into Hyundai's system. He proceeds to give our paperwork to the lady, who shoots him a nasty look while in front of the other customers she took in instead of me. I wait another 10+ min before asking the Banking manager what's the wait for now??? Sal, another Finance manager sees the dilemma, grabs the paper work from the other lady - introduces himself, apologies, and got me signed and out the door in a matter of minutes. I did research and found out the lady's name is Marie. Marie did not introduce herself, did not apologize for the wait, and acted as if I was inconveniencing her day by trying to BUY A CAR FROM HYUNDAI. If it had not been for Jose and Sal's comfort, I would have walked out the door. A 3-star is my rating based off this experience, as a first time buyer - Marie and the banking manager should have been more patient and informative instead of very "matter of fact" with shrugs and eye rolls. It was very unprofessional and the only thing that kept me there to get the car was because I needed one THAT DAY, and Jose and Sal calmed me down. Because of Coach Todd Hollin's reference, Sal, Jose, and Brad - I would recommend this dealership to my friends and family, with the warning to avoid Marie and the banking manager who was working that President's Day. Here's to hoping there are no future issues when I come in for warrantied repairs + visits. Thanks in advance for your time and attention to this, -Marc More

Visited this past Saturday just to look around. Was met by James Creguer Internet sales manager and right away felt comfortable. Didn’t feel any pressure, he was honest informative and helpful. James mad by James Creguer Internet sales manager and right away felt comfortable. Didn’t feel any pressure, he was honest informative and helpful. James made the process quick and painless. More

Great service. Bought a pre-owned Genesis G 90. Leo, Corey and Maria were excellent and make me feel like family. Best car buying experience I have every had. Corey and Maria were excellent and make me feel like family. Best car buying experience I have every had. More

Andres Helped us get in a new car when we needed it Andres Helped us get in a new car when our old truck was on it's last legs. Thank you for bewing helpful and getting us a deal based on what we could Andres Helped us get in a new car when our old truck was on it's last legs. Thank you for bewing helpful and getting us a deal based on what we could offer More

Amazing car buying experience! My salesman Lemont truly is responsible for making me feel at ease during the entire process! Kind, knowledgeable, friendly and a no pressure sales presentation is what made is responsible for making me feel at ease during the entire process! Kind, knowledgeable, friendly and a no pressure sales presentation is what made Lemont stand out to us! Kal the finance manager was awesome as well! Thank you, Bethann Bermingham More

Pleased Our salesperson, August, was very professional. Absolutely no pressure and he did considerable research on our behalf. Couldn't be more pleased. Chr Our salesperson, August, was very professional. Absolutely no pressure and he did considerable research on our behalf. Couldn't be more pleased. Chris was also very helpful. More

Barry Wyllie has the best custumer service. Barry has the best customer service I have encounter in many years. I had gone to other car dealers that day and saw several vehicles. we came back th Barry has the best customer service I have encounter in many years. I had gone to other car dealers that day and saw several vehicles. we came back the following day to Hyundai because of Barry, he had excellent service, amazing knowledge and such a wonderful personality. I just had to purchase my next vehicle from him. Everyone at Hyundai was wonderful. It was such an easy processes. I recommend them 100%. Thank you everyone at Hyundai. More

Alex truly is the best. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. I bought a Sonata and as he said this is fit for yo all of my questions and concerns and has gone far above and beyond what anyone would ever expect. I bought a Sonata and as he said this is fit for you, yes it is. Alex has been nothing short of extremely professional and responsive. I will be referring friends to him and definitely plan to purchase all future vehicles from him. Thank you Alex. More