Tempe Kia

Great customer service Joe S is very knowledgeable, attentive and helpful! He made the process easy. We will be doing business here again!. Go see Joe! Ladies, he is cute to Joe S is very knowledgeable, attentive and helpful! He made the process easy. We will be doing business here again!. Go see Joe! Ladies, he is cute too! Bonus!!! More

SERVICE ADVISOR ANDRES Andres is one of the finest young men I have met. Knowledgeable, thorough, professional & thoughtful. Based on his service excellence my next Kia pur Andres is one of the finest young men I have met. Knowledgeable, thorough, professional & thoughtful. Based on his service excellence my next Kia purchase will be made at Tempe Kia. Thank you, Eve Skinner. More

UPDATE: MULTIPLE ISSUES Dishonest, Rude, Disrespectful UPDATE: Multiple issues. I have responded via text and email several times. Received a response from John Chavez 2 days after initial contact and was UPDATE: Multiple issues. I have responded via text and email several times. Received a response from John Chavez 2 days after initial contact and was told I'm now waiting on Chuck Flair. I'll update after follow-up Frankie was great. Helped me purchase my first ever new vehicle with a decent credit for my trade-in. Even finance was straight up with me which is rare. I wish I could have afforded the bumper to bumper coverage, but it took me out of my ability to pay, and Joey in finance didn't pressure me after I said I wouldn't be able to afford it. Update after meeting: As mentioned in email and via text conversation, I arrived at Kia at approximately 9:17 for the windshield fix and to speak with sales. I had this confirmation in an email from John Chavez as well as Frankie via the text chat. Walked past the sales desks and no Frankie present. Proceeded to the manager’s corner and no John Chavez either. Chuck was present and claimed to be blindsided by the conversation. Chuck communicated that what was said did not matter-- in essence, that sales staff are able to lie and the customer’s responsibility is to distrust them. I mentioned an additional issue I failed to address in the original email to John-- headlights. Frankie and I had a significant conversation about the headlights prior to test drive (fuel indicated only 19 miles before empty) after the test drive, during negotiations, and again while moving my personal belongings into the new vehicle. We spoke about the LED headlights and I specifically asked to look under the hood to see how complicated the bulb replacement would be due to past experience with a vehicle that required full disassembly of the front body of the car to replace. Chuck stated that he believed the only reason I was present for the windshield to which I let him know that the windshield was the absolute least part of any of my concerns. He did, however, know that it took me 3 weeks-- including no return calls from service-- just to get the windshield replaced. (Frankie left a message, and the receptionist-- female, name unknown) was notified twice. I had to call again a week later to finally get on the phone with Andres after holding for approximately 31 minutes). Chuck then started explaining how much money they lost on the purchase of the vehicle at which point I asked who the next person in line would be to have a meaningful conversation with. He stated he would let the GM know to which I responded, “How long until I hear from her?” since the last issue took multiple weeks? He refused to give an answer to which I continued, “so, 3 weeks again?” At this point, he shook his head and became visibly upset, checked his outlook and sipped his latte before replying, “You don’t need to be condescending.” I responded assuring him that I was not intending to offend him, but rather wanted a realistic timeframe. He diverted the conversation to stating what the goal was. I explained a vehicle with the major missing features (smart CC, and the LED lights) would be a start but that I believed that Tempe Kia would be unwilling. He agreed. I also stated that I would also be fine with removing my daughter’s car seat and walking away from the vehicle. He stated it could not be this simple. He again diverted stating that as long as the sticker matched a vehicle, anything stated by a salesperson was hearsay. He then stated, “I’m sorry that you thought you were getting something that was not included with this vehicle.” I responded, “So, are you now trying to be condescending claiming that I fabricated information given to me?” He stated no, that he was communicating that the sticker on the vehicle supersedes information given by the salesperson during the sale. I pressed again for time frame to which he suggested that unless the GM was out of town it normally wouldn’t take more than a day or two. He gave me his card and we shook hands. I let him know I had taken time from work which was now completely wasted; Chuck didn’t have much to offer in this regard. *Note: Never was there an offer to sit down to discuss the issues as was communicated via the text and email strings. Additionally, not even the radio was turned off (or even down) to have a discussion. Following the conversation I sent him a screenshot of the text message string that eluded to a reasonable conversation as follow-up-- Chuck denied knowing I would be at Kia for more than a windshield. This was hands down the most unprofessional experience I’ve ever had with any dealer. Follow up with Katelyn (GM) by email was very similar to the aforementioned. More

Rodney was awesome! Tempe Kia and Rodney were so easy to work with we were able to get a reasonable offer for our trades and no pressure sales. I highly recommend Tempe Tempe Kia and Rodney were so easy to work with we were able to get a reasonable offer for our trades and no pressure sales. I highly recommend Tempe Kia! More

Great sales experience One of the best dealerships I've ever encountered the salesman was wonderful and the sales manager was great as well I would recommend Tempe Kia two o One of the best dealerships I've ever encountered the salesman was wonderful and the sales manager was great as well I would recommend Tempe Kia two other people Bryant Anderson was a great salesperson More

Joe helped me get what i needed Dealer helped me find something i could afford that also checked all my boxes for what i needed in a car, which was very helpful as a first time buyer Dealer helped me find something i could afford that also checked all my boxes for what i needed in a car, which was very helpful as a first time buyer More

Paula in Service Department Paula is the BEST Service Advisor I have met in my 55 years of driving. She is sweet, intelligent, friendly, helpful, and informative. The highest reg Paula is the BEST Service Advisor I have met in my 55 years of driving. She is sweet, intelligent, friendly, helpful, and informative. The highest regard a Marine can give is OUTSTANDING. Plus she gets 5 Stars. We love Paula. John and Marlene Starley. More

Best experience yet I’ve purchased many vehicles and have never enjoyed a single experience until as of late. My salesman Joe Singleton was proficient and a pleasure to w I’ve purchased many vehicles and have never enjoyed a single experience until as of late. My salesman Joe Singleton was proficient and a pleasure to work with. I am very happy with my purchase and would recommend him to anyone looking to buy a vehicle at Tempe Kia. More

Joe was awesome! Amazing service! Joe answered all of our questions, was patient with us, and made the process easy. If you're looking to buy a car, be sure to ask for Amazing service! Joe answered all of our questions, was patient with us, and made the process easy. If you're looking to buy a car, be sure to ask for him! More

Great service!! Carl made our previous lease return go seamlessly, and put us in a great new leased Optima!! We would definitely recommend Tempe Kia!! Great job!! Carl made our previous lease return go seamlessly, and put us in a great new leased Optima!! We would definitely recommend Tempe Kia!! Great job!! More