Tempe Kia

We just bought a beautiful Orange Kia Sportage at MARK KIA and had a top notch experience. We were going to buy at TEMPE KIA but did not because the manager was arrogant, didn't follow through and treated KIA and had a top notch experience. We were going to buy at TEMPE KIA but did not because the manager was arrogant, didn't follow through and treated the salesman and us dismissively. We first went to Tempe KIA after researching the orange premium package Sportage we wanted. Along with our salesman, James Lee (who was friendly, helpful and conscientious) we talked to his manager. The manager said he absolutely could get us what we wanted, but he'd have to order it from out of state. He said he'd look for the car we wanted somewhere close to AZ and call us. We did a test drive on a different color Sportage with the options we wanted and liked it. Good to go. The salesman continued working with the mgr to find one they could bring from out of state. We asked the mgr to check in California and Oregon. He said he would. Once the manager found it, the mgr would call us with the price. The next day the mgr called us to say none were available on this side of the country, just in the northeast. They could and would order it for us, but from that far away, the transport would be pricey. Other option was to order from the factory but it was uncertain how long it would take to actually take possession of it. We would have to put down a deposit and wait. We wanted to go ahead and get the car from out of state. The salesman was eager to help us and worked with us for several weeks. The mgr said he would get more info and call us back in the next day or so on the details. A week went by. No call. I called the salesman. The salesman transferred me to the mgr who didn't return two messages. Another week went by. Still no call from the manager. By this time it was almost three weeks. The salesman's superior did not cooperate with his efforts to help us find what we wanted. His manager seemed to think we were not serious buyers. The salesman was in the middle, trying his best. We finally called the salesman and thanked him for his time and effort. explaining that we'd take our business elsewhere because the manager was unprofessional and disrespectful to both us and to the salesman. The salesman seemed sincerely embarrassed and apologetic. We felt badly for him. Our TEMPE KIA salesman was conscientious and helpful but his superior was not. The manager treated us and their salesman dismissively, and was very arrogant. The manager misled us (I could use a stronger word) about the availability of the car we wanted. We wasted three weeks. Bottom line NO TEAMWORK at TEMPE KIA. Sale lost. TEMPE KIA obviously wanted to sell us what we didn't want from their lot, while stringing us along about what we did want, to wear us down. It was unfair to us, and to their salesman who worked so hard to try to get us what we wanted. The next day we called MARK KIA after hearing and reading good things. Told them what we wanted. They checked immediately. Tuned out the car we wanted WAS available in Oregon. We made an appt to meet with them the next day. At MARK KIA our salesman was terrific as were all who were involved. At MARK KIA they worked as a unified team. That night we bought the car at a fair price. It arrived a week later from Oregon. We couldn't be happier. More

I am a first time buyer and I was looking forward to shopping for a new car. I got a phone call from Mike Salsa and he was by far the rudest most inconsiderate horrible person I have ever spoken to. He shopping for a new car. I got a phone call from Mike Salsa and he was by far the rudest most inconsiderate horrible person I have ever spoken to. He basically killed my dreams of the car I want and I had to keep repeating myself that I had a twenty thousand dollar check ready to sign but apparently he said it was not good enough. I have never been so frustrated or upset in my life. More

I enjoyed my working with Temp Kia. They had a large selection of vehicles and had exactly what I needed at the price I wanted. Who else would go the extra mile but to come to my home and move a freezer selection of vehicles and had exactly what I needed at the price I wanted. Who else would go the extra mile but to come to my home and move a freezer so my new car would fit in my garage. This dealership is awesome, especially Wade Baize. More

I went in for an oil change at a car oil/brake franchise and was told that I needed new brakes on my Kia immediately, in addition to a few other emergency and costly repairs. Though the salesperson advised and was told that I needed new brakes on my Kia immediately, in addition to a few other emergency and costly repairs. Though the salesperson advised that I not leave the shop without all of the repairs, I spoke to a family member who is a mechanic who told me that I should leave the shop and get a second opinion. I went to a second shop where I was told that I should get new brakes. In addition, that shop told me that one of my rear wheel cylinders was leaking brake fluid and I needed to get that repaired immediately. Again, the second shop recommended that I get a few other costly repairs as well as fix the rear wheel cylinder that day. Again, I called my family member who told me to go somewhere else after I described what they had told me. Though I thought a dealership service center would be more expensive, I decided to call Tempe Kia to figure out what was really wrong - if anything - with my Kia. The folks in the service department were very considerate, patient, and helpful in explaining complex car issues in layperson terms. The shop manager told me he had never heard of a rear wheel cylinder leaking on my type of Kia. Also, when I told him about a few other repairs that the shops recommended, he told me that my Kia didn't even have several of those parts on it. When I took my car in the following day for an appointment, the service center was quick and efficient in looking at my car and making a few recommendations. In particular, the manager took quite a bit of time to sit down with me to explain exactly what maintenance should be done on my car (no new brake pads, brakes, or new rear wheel cylinders were needed), what could wait and how long it could wait, and what didn't need to be done. I had conducted some local price research by calling around to shops in the Phoenix area about the recommended maintenance, and I was surprised to find out that Tempe Kia was on the low end of estimates. I had them do the minor, fairly inexpensive maintenance recommended for a Kia with my mileage, and walked out of the shop with a car that has never run better and feeling like I had finally been treated with respect and honestly - something that I have rarely felt at car service centers as a woman. I couldn't be happier with the all around service experience at Tempe Kia and would highly recommend the shop to others. More

I went to a few Dealers in the Valley,since there were so many adds in the paper.I called a few of them and Tempe Kia (Michael Salsa) was the first to respond,he was very helpful in our first phone call. many adds in the paper.I called a few of them and Tempe Kia (Michael Salsa) was the first to respond,he was very helpful in our first phone call. So I set up a time to come in and look at a few cars. When I showed up the called was right up front,ready for me to drive. Michael went over all the equipment and different features on the Kia Optima with me and assured me this would be a very easy deal. So we came in and started the deal,and low n behold it was the easiest car buying experience I ever had,no fictitious dealer add ons,just a honest and straight forward deal. Highly recomend,great salesperson,great finance (Michelle Frye) Do yourself a favor looking for great customer service go to Tempe Kia. More

I originally went into Kia to look at another random car that wasn't even a Kia. Greg showed me the Optima and I was in love. I worked with the fleet department and they were very friendly, nice and not pus that wasn't even a Kia. Greg showed me the Optima and I was in love. I worked with the fleet department and they were very friendly, nice and not pushy what so ever. I actually went to another Kia dealership in the valley and they were the stereotypical car salesmen (even made me cry). I went back to Tempe Kia and they were so helpful and explained financing with me. I walked away with a car and closed the place down and never once felt like they were trying to push me through even though it was after they closed. They made my first new car buying experience a pleasure. More

My car was on its last leg and needed a new car fast. John Nichols was a great help in that. He didn't try to sell me a car like the other sales men out there. He listened to what I needed and wanted John Nichols was a great help in that. He didn't try to sell me a car like the other sales men out there. He listened to what I needed and wanted then found me that can. Less than 24hours from test driving my Soul I was driving it home. If you want a Kia go see John Nichols. More

I have been to this Kia dealer a couple of times as this was my first new car that I was going to buy (please note was going to buy). I had originally thought that it was a fair price, but I wanted to do a was my first new car that I was going to buy (please note was going to buy). I had originally thought that it was a fair price, but I wanted to do a little more shopping around. I then received an email about a new special they had so my wife and I came in; we then agreed that we would buy at the original price from the first meeting on our new car (we wanted a specific color and the special did not include that color) so the sales manager assured me that it was the same price and he was even going to toss in 50 bucks for the cargo cover since they could not include it in the sale. The next day we get to the dealership to sign papers (just a side note they completely screwed up the documents regarding financing that cost us an additional 2 hours to fix). Since I had not seen our original offer letter I had asked them from the time that we got there to see, but they kept on saying “ohh in a little bit” or “the finance guy has it”. As we were getting prepared to sign I said that I needed to see this, first the finance person played the game again and shuffled papers and provided us with everything except what I had asked for. I told him that I needed to see the first offer and he reached right in the folder and pulled it out. I told them this was not what I had agreed to; and that I wanted what I had originally discussed. The sales rep and manager said well.... and I said you know what; I want to do business with someone that is not going to play games or do this shuffle bull crap. I would never recommend this dealer to anyone; when you’re paying that much for a car who has time for games, let alone upping the price? DO NOT GO TO THIS DEALER; you will waste your time and efforts!!!!!!!!! Honestly in this day and age do people really think that the consumer does not have rights, or that they can play I am a sales person so I should not be informed? My advice; Get informed; do business with those that are- This place is neither! Ohh just as an FYI they were off on the price by just over 116.00; yes I said it a hundred dollars I know that it is not much but at the same time they were not willing to rectify the situation. I have ethics so I chose to take my business elsewhere. More

Keith and Wade helped me find the perfect car. They made the process of buying a car easy and fast. I was impressed with their knowledge of the vehicles and how friendly they were to me. I would highly reco the process of buying a car easy and fast. I was impressed with their knowledge of the vehicles and how friendly they were to me. I would highly recommend the Tempe Kia and Tempe Dodge dealerships and especially Keith and Wade for helping me purchase a new car. More

Amazing... less then two hours and out with a brand new kia. I had really bad credit and even they were sooooo fast and helpful. So if you are trying to not have a traditional bad car shopping experience t kia. I had really bad credit and even they were sooooo fast and helpful. So if you are trying to not have a traditional bad car shopping experience they are the place to go! NOT MARK KIA!!!!!!! they were so bad I escaped... check out that review More