Tempe Kia

I LOVE TEMPE KIA!!! The sterotype of car dealerships are that they are high pressure and that they are an overall bad experience. I can tell you that that is NOT the case here. This is the third car I have that they are high pressure and that they are an overall bad experience. I can tell you that that is NOT the case here. This is the third car I have purchased from Tempe Kia in the past 7 years and I will not go anywhere else. Justin my salesman was very helpful throughout the process. The sales manager John was also great and he worked with me to get the best deal possible. They encouraged me to shop around elsewhere to find a better price and I can tell you that their initial out the door price on my 2012 Kia Forte SX beat other local Kia dealers. Even after the sale, their service was great. I had to stop in the next day because I had trouble pairing one of my phones to the car and Justin came right out and got it set up for me. He showed me how to do it so that I was comfortable doing it on my own. This was an awesome experience and I am truly happy with my Forte. I highly recommend buying your car here so that you can see what I am talking about. THANK YOU JOHN CHAVEZ, JUSTIN BEAN, AND TEMPE KIA! -MATTMAN 2012 Kia Forte SX More

I have dealt with Tempe Kia several times, twice buying a new car, the other times for parts or service. Never have I been disappointed, and more often, my husband and I have been surprised how much they exc new car, the other times for parts or service. Never have I been disappointed, and more often, my husband and I have been surprised how much they exceeded our expectations! (I have to put in a plug (no pun) for Bob Springer in the Service Dept. who did a terrific job coordinating work on our 2006 Optima this summer! What a nightmare - crossing county, state, and country lines to document previous work, authorize service, obtain parts and get everything installed in just a few days. He did it with grace, humor, and patience. Many thanks Bob! You should get a bonus. Hint hint big bosses.) My experience this week buying MY new 2012 Kia Optima hybrid from Tempe Kia was another over-the-top excellent experience. Once he'd shown me all the years and models that met my specs available on the lot, Sergai answered all my questions. He answered them right, too, because between my initial "I'm not buying, just accidentally pulled into the lot" visit and my "Oh, come on honey it will just take a few minutes and I want your opinion" visit with my husband, and my third visit to negotiate the final deal, sign paperwork and bring home the new baby, I did some serious hybrid homework. Sergai took the time to make sure I understood the details of a complex new dashboard and operating system. We went through the manuals and checklists (and he didn't rush me or just pro-forma check things off). That's important to me, because I'm going to have to re-explain everything to my husband next week when I get home before I'll let him even get in the driver's seat! While we were negotiating the deal, neither Will nor John wasted my time (or tried my patience) with stupid back and forth that neither of us would have gone for anyway. When the assessment of my much-loved 2001 P.O.S. (sorry, that's text talk) Daewoo Nubira was less than he knew I'd hoped, Will came out to personally explain why the trade value was so low. At that point, he might have asked me to pay to have the dealership take it off my hands and I would have considered doing so. (I wouldn't have done it, but I'd have considered, I have so much faith in these guys!) At closing, I had a pre-authorized loan approval from USAA and we already had arranged the insurance transfer to the new Kia. Just as it was my turn in Finance, several square miles around and including the dealership were hit with back-to-back power outages between 9:30 and 11 pm and we couldn't get all the paperwork printed. John (or Will, I'm not sure who made the decision) allowed me to sign what was printed and take the car home that night. Of course, I had to come back Saturday morning to finish up and get the site draft from USAA. (Darn, now I have payments again). I know he knew where to find me and how to reach me and all the rest, but I thought it was remarkable that a dealer 1) would remain open until nearly 11 on a slow Friday night to finish up, given they were scheduled to be off by 9 pm, and 2) allow me to drive a $30,000+ car off the lot with nothing but MVD paperwork and a verbal ok from the insurance company. Talk about GREAT customer service! There's another reason for my rating Tempe Kia as excellent: USAA provided me with the names of three Valley Kia dealerships they certified. I have a long-standing relationship with USAA and trust their recommendations, so I made an appointment with a guy named Greg Murray at Mark Mitsubishi/Kia in Scottsdale for 2 pm on Friday. Since USAA recommended them, I thought perhaps they would be able to beat Tempe Kia's initial "ballpark" price. I will write a separate review on them, but basically everything (including the Parts and Service Depts) that Tempe does right, Mark Mitsubishi/Kia does absolutely wrong. I intend to write to USAA and suggest they drop Mark Kia as a certified dealer and instead add Tempe Kia. Who knows if they will listen, but I can be persuasive and Mark was awful. More

the dealer ship is one of the best that i have delt with. the saleman Joseph wasgood he know his cars and did not presser us . but worked with us and he sold the car. he showed us every on the and how it wo the saleman Joseph wasgood he know his cars and did not presser us . but worked with us and he sold the car. he showed us every on the and how it works. i will go back when i need a other car. More

Both Brent and Scott were very friendly, and most importantly, were NOT pushy st sll. Both Brent and Scott did a great job answering questions for us and allowing us to take our time and make a deci importantly, were NOT pushy st sll. Both Brent and Scott did a great job answering questions for us and allowing us to take our time and make a decision on which vehicle we liked the best. We spent quite a bit of time at the lot and wound up being the last customers of the night. Scott helped finish the deal and the financing / purchase paperwork went quickly and smoothly. Overall we were extremely happy with the experience at Tempe Kia and would recommend them to anyone looking to purchase a new vehicle without the pushy typical car buying experience. More

My wife and I purchased a new Kia. The salesman was Justin Bean. He was outstanding, courteous, and very knowledgeable about the product. We have purchased several new vehicles in our lifetime and Jus Justin Bean. He was outstanding, courteous, and very knowledgeable about the product. We have purchased several new vehicles in our lifetime and Justin is the best salesman we have ever had, bar none. I would certainly recommend him to anyone who is interested in purchasing a vehicle. More

Very very courtious and informative it was a very long wait in between numbers and we could have been offered a drink but all in all we love our new Kia Sorento wait in between numbers and we could have been offered a drink but all in all we love our new Kia Sorento More

Sergei is very pleasent and knoweldgeable on the Kia cars and was extremely helpful in showing us all of the features on the Rio. Even though we were not ready to purchase on the initial visit, Sergei stayed and was extremely helpful in showing us all of the features on the Rio. Even though we were not ready to purchase on the initial visit, Sergei stayed in contact with us on the status of the specific car we were interested in. Sergei stayed with us through the complete sales process and answered all questions and when he did not know the answer, found a person who could to my satisfaction. More

First, I'll start by saying that the Kia Optima sells itself. The way it handles and the comfort of driving the Optima is impressive. The combination of its luxurious look and a price that is affordabl itself. The way it handles and the comfort of driving the Optima is impressive. The combination of its luxurious look and a price that is affordable for many demographic and social classes is second to none. It is really impressive the ability Kia has shown in emerging onto the auto market as a top tier company. Secondly, my opinion that Kia sells itself certainly doesn't disregard the customer service I received. I called and scheduled an appointment to test drive with Scott the day prior and was promptly met outside upon arriving to the dealership. The experience was great... We sat down in the car I was interested in and he proceeded to feed me information about the car. We discussed everything from the specifics of the car to Kia emerging onto the market as a benchmark; and the amount of information and the delivery Scott was able to provide showed his expertise. Expertise comes from dedication, preparation, and proper training... and that's what Kia has clearly done. More

As we got out of our car, we were greeted by Scott Purvis, and from that moment on we were treated with an authentic & sincere respect. Scott is courteous, very knowledgable & capable, honest & real. Purvis, and from that moment on we were treated with an authentic & sincere respect. Scott is courteous, very knowledgable & capable, honest & real. We were not pressured into an upsale, although we ended up getting a better price value by purchasing a model one step above than we had planned. No pressure, but simply to our advantage. Had Scott not informed us we would have missed a great deal. It was a pleasure to work with Scoot & the Tempe Kia team and we most assuredly will return when its time for another purchase. More

Very good new car purchase experience. Salesman Art Holland was terrific; service prompt and friendly; and negotiation was straightforward resulting in a fair deal. Would commend Tempe Kia to anyone. Holland was terrific; service prompt and friendly; and negotiation was straightforward resulting in a fair deal. Would commend Tempe Kia to anyone. More