Back

Tenvoorde Ford - Service Center

St. Cloud, MN

4.4
1,245 Reviews

1,245 Reviews of Tenvoorde Ford - Service Center

Sort by
February 13, 2022

Staff is friendly and they do great work I would continue service in the future More

by marcas2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Feb 14, 2022 -

Tenvoorde Ford responded

Thank you, Marcas, for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

February 06, 2022

A 9 am appointment didn't get looked at till 1:30 pm, wasn't done till 4 pm. More

by KRONDEMR
Recommend Dealer
No
Employees Worked With
Barry Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2022

Sales department is poor. They ignored us when we wanted to purchase new nunerous times. We no longer use them for purchases. Service has been very receptive and prompt with making repairs and service. Part More

by KLUCAS30
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
February 05, 2022

I’ve always had good service when I brought my vehicle into Tenvorde. Mike Asperheim is always treating me very well and took care of me More

by lpdlld918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Hayden Mell, Dan Lochner
Feb 07, 2022 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

February 04, 2022

The service repaired some trouble. A few days later the problem showed up again. Unfortunately, I'll need to bring the truck in again, and we are without it for transportation for a few more days. More

by rhsteffes
Recommend Dealer
Yes
Employees Worked With
Gary
Feb 04, 2022 -

Tenvoorde Ford responded

We apologize for the inconvenience. We are looking forward to making it right on your next visit.

February 03, 2022

The guys there are always honest to what I need. No pressure if I decline due to cost. More

by cnylen123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Feb 03, 2022 -

Tenvoorde Ford responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford.

February 01, 2022

Horrible experience. I have been a customer over 20 years, and I will not be back. I emailed the service manager, and received no feedback or response. The service industry is based on trust, and you h More

by A.harter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schaefer
Feb 02, 2022 -

Tenvoorde Ford responded

Dear Andrea, on behalf of Tenvoorde Ford, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Craig Schaefer

Feb 02, 2022 -

A.harter responded

I already emailed you last week (1/27) and you did not acknowledge me or the situation. I attempted to address this prior to posting the review that was emailed to me.

January 27, 2022

My car has been in for service since Jan 19th when it was towed there after not being able to turn the shift knob out of park for the 3rd time in 2 weeks. It was there 2 weeks prior for the same issue and at More

by Gfrantastic
Recommend Dealer
No
Employees Worked With
Gary in service, Zach in sales.
Jan 31, 2022 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Craig Schaefer

January 27, 2022

I had a appointment to get my car fixed with your mobile mechanic and I took a day off of work to be there. The day of the appt no one showed up and no phone call. The next time I scheduled a appt you never More

by PTOMASEK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Asperheim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Tenvoorde Ford responded

We sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Craig Schaefer at cschaefer@tenvoordeford.com. We look forward to hearing from you.

Jan 31, 2022 -

PTOMASEK responded

The problem got fixed but it was all the issues leading up to it . My biggest gripe was taking a day off of work and you guys never showed up or called. And the second time the same thing how do you do business that way and try to keep people happy?

January 21, 2022

Mike Asperhiem has done a great job taking care of my service needs which are very frequent with my Ford F150 and Ford Escape. The Tenvoorde shuttle service is also very responsive to my needs as well. More

by JWESTRUP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

...
60
...