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Tenvoorde Ford - Service Center

St. Cloud, MN

4.4
1,245 Reviews

1,245 Reviews of Tenvoorde Ford - Service Center

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August 12, 2020

I bought a Ford private party and a few days later the car wouldn’t start. When I managed to get it to run I brought it to Tenvoorde and they immediately knew I needed a new key while a different shop was More

by G80
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Aug 13, 2020 -

Tenvoorde Ford responded

Thank you for leaving us your feedback on your recent visit. We can't tell you enough how much we appreciate our service team! They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

August 10, 2020

Very impressed. Barry worked with us to get the new box put on our new truck. Took a while,but got done what we the customer wanted. More

by sheriejansen
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what Barry and the rest of our team strive to provide our customers on a consistent basis. Thank you for your business & we look forward to serving you again in the future. Have a great day!

August 09, 2020

Brought the vehicle in for diagnostic on the ac. Got it back in worse condition than when it was brought in, as they also messed with the tie rods and brakes, a service we had been told would cost extra so More

by grant_a
Recommend Dealer
No
Employees Worked With
Jesse Clifton
Aug 13, 2020 -

Tenvoorde Ford responded

Dear Grant, On behalf of Tenvoorde Ford, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me via email at cschaefer@tenvoordeford.com at your earliest convenience. Thank you for alerting me and I look forward to speaking with you soon. Regards, Craig (Service Manager)

August 08, 2020

Russ was great to work with! He was very helpful and nice from the first phone call to when my car was ready to be picked up. More

by A.HASEK
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Aug 10, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. We will let Russ know of your appreciation and we look forward to your next visit! Have a great day!

August 08, 2020

I like Justinne when I go in for service. She knows my time is valuable and that I don’t like to wait around. I also like a loaner if it’s going to take a while. More

by SMITTY61565
Recommend Dealer
Yes
Employees Worked With
Justinne Matthees
Aug 10, 2020 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! Justinne and the rest of our team aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We hope to see you again soon! Have a great day!

August 03, 2020

Attention to detail seems to be about a 50/50 shot on work being completely done right. Wish the oldest Ford dealership would also provide the best service and accuracy in repairs without clients needing More

by Ben
Recommend Dealer
No
Employees Worked With
James Niemuth
Aug 06, 2020 -

Tenvoorde Ford responded

Ben, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. I would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send me your contact information to cschaefer@tenvoordeford.com. Respectfully, Craig, Service Manager

August 01, 2020

Out standing job by Jim Niemuth again. Always look forward to dealing with him when something needs to get done it gets done. He’s definitely an asset to your dealership. More

by lamacheel
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Aug 03, 2020 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! Jim and the rest of our service team aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We hope to see you again soon! Have a great day!

July 31, 2020

I am very pleased with Grant and his team in resolving my brake sensor issue. This was recurring yet they were patient with me and worked the problem until it was fixed More

by gworca
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Aug 03, 2020 -

Tenvoorde Ford responded

We can't tell you enough how much we appreciate Grant and the rest of our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you for your review and we look forward to working with you in the future. Have a great day!

July 30, 2020

Quick oil change & rotation Hard to find time sometimes to get in so it is wonderful when they get you in and out quickly. Car wash is a wonderful bonus. More

by LOISV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Aug 03, 2020 -

Tenvoorde Ford responded

Thanks for this post! Your safety and satisfaction is our top priority and we are glad to hear you had a great experience with our service team! We hope to see you again soon, have a great day!

July 24, 2020

Smooth and efficient from start to finish Service always goes as planned and with no delays. Love the app that shows the progress as work is being performed. Keep up the good work. More

by Tony Mangan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Jul 24, 2020 -

Tenvoorde Ford responded

Tony, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We hope to see you again soon! Have a great day!

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