Terre Haute Chevrolet - Service Center

Took 2 months to get a axle shaft in for 2020 Silverado and finally get my truck back but missing items from my vehicle. Liked the sales staff but thieves everywhere else. I will never go back and finally get my truck back but missing items from my vehicle. Liked the sales staff but thieves everywhere else. I will never go back More

Terre haute Chevrolet Terre Haute Chevrolet has a great service department. Responds promptly, excellent service knowledge, and professional staff. Bonnie Daugherty has Terre Haute Chevrolet has a great service department. Responds promptly, excellent service knowledge, and professional staff. Bonnie Daugherty has always been friendly and professional and has helped me many times. The whole service department seems to work very efficiently. More

Thank You A big Thank You to Kim Bennett and the service department for helping my elderly parents visiting from Florida. On their way home in the bitter cold t A big Thank You to Kim Bennett and the service department for helping my elderly parents visiting from Florida. On their way home in the bitter cold they were experiencing battery problems and the staff replaced the battery and took great care of them and got them on their way. Excellent service. Really appeciated. Teresa Hendrixson-daughter More

Above & Beyond SERVICE! I was driving my Corvette from Detroit to Las Vegas and needed to get an special 500 mile Break-In service. I got there a few minutes before closing; I was driving my Corvette from Detroit to Las Vegas and needed to get an special 500 mile Break-In service. I got there a few minutes before closing; but John Mann, the Service Advisor had one of his guys stay late and take care of my car. This saved me from having to come back the next morning and lose valuable driving time. This went Above & Beyond what I have come to expect from most dealerships. The Staff and their work was professional and well done. I would highly recomend this Dealership to others. More

Service Took my 2012 Chevy Silverado in to have a wheel sensor changed on the driver's side rear. A week before this one of the service personnel told me that Took my 2012 Chevy Silverado in to have a wheel sensor changed on the driver's side rear. A week before this one of the service personnel told me that the sensor was bad and that it would take about 20 minutes to change it and would be under $100.00. After 2 hours I went to check to see what was taking so long. I find out that the one that started to work on it had left because his shift was up. They had to get someone else to work on it. I look over and they have the right rear tire off. Come to find out they replaced that good sensor. They told me that I was going to get a free sensor. After some discussion they take that tire back over to the bench, you be the judge of what they were doing. They brought the right rear tire back over and put it back on and proceeded to fix the left rear. At this time it was 2.5 hours. They got that tire done and then decided that they had to use the computer to relearn the tire pressures for all the tires. By this time we were going on 3 hours. They did not charge me labor and told me I got a new sensor in the right rear. They did charge me $98.00 for a new sensor. I left the dealer and drove about 5 miles and noticed that the drivers side vents were pushing out very hot air and the passenger's side was putting out very cold air. I turned around and took lit back only for them to tell me that they had nothing to do with that and that the actuators stick on them causing it to do that. Everything on this truck is computerized! More

Price Gouging, Terrible Service This dealership charged us $366 for a part that can be purchased factory direct for 196.05 with free shipping. That was before their $139.50 installat This dealership charged us $366 for a part that can be purchased factory direct for 196.05 with free shipping. That was before their $139.50 installation fee. When I attempted to check on the status of my car, I was kept on hold for nearly thirty minutes and transferred at least five times to people who could not be bothered to either walk two minutes to the service area and back or ask someone else to make the journey. I am glad we insisted on having them only fix that one part. We later learned that the $1200 they wanted to fix the suspension was being quoted at $500 by other local, professional service shops, who we will be using instead and in the future. Terrible service and price gouging. Stay away from this dealership. More

terrible customer service! go somewhere else They say the only guy who knows anything about my vehicle is at lunch!! Was suppose to be done several hours ago! Terrible customer service in the ser They say the only guy who knows anything about my vehicle is at lunch!! Was suppose to be done several hours ago! Terrible customer service in the service dept!! More

Terrible repair service Took my 1990 corvette in on 6/15/15 to fix seat belt light staying on, horn not working properly and to replace broken side light. Sidelight was repla Took my 1990 corvette in on 6/15/15 to fix seat belt light staying on, horn not working properly and to replace broken side light. Sidelight was replaced. I was told seat belt light was fixed, parts needed to be ordered for the horn. Picked up the car until parts were in for the horn. I discovered Seat belt light was still on and 3 new problems I didn't have when I took the car to them. gear indicator slide was not attached to the gear shift and my passenger side head light would not pop up. I discovered the head light was hitting the horn that was reinstalled incorrectly causing the head light to hit it. Also, my radio no longer worked. In response to my complaint I was told their best technician had worked on my car. I was told to bring the car back in. I have declined to do that since their best technician not only did not fix all the problems but also created new ones. Really, their best technician. Who would take their car back to them after that statement? More

Headlight "Repair" I will never come back to Terre Haute Chevrolet for service, repair, or to buy another car. A headlight was out and since I always got work done there I will never come back to Terre Haute Chevrolet for service, repair, or to buy another car. A headlight was out and since I always got work done there I decided to ask them to fix the headlight as well. I guess that's where I went wrong. Dropped the car off as normal, received a call stating our headlight burned something and it needed a whole new assembly which would be a $300 fix. My fiancé told them ok no forget fixing the light then. She says ok and they hangup. Then later on we receive a call from her saying the car was ready and they were able to get a light in there so they went ahead and did it (although we told them to forget it) Well my fiancé went to pick it up signs the papers and the same lady states it's a temporary fix and is only expected to last a month max. We were charged a labor fee for the headlight. That's when I have a problem. We didn't tell them to squeeze a lightbulb in there as a temporary fix. We have another car we can drive. Well as I go up there they tell me "well we just figured it would save you from getting a ticket until you can get the assembly." Yet that's not what we ask to get done. My fiancé talks to the owner and he essentially shrugs it off and says they were trying to save us from a ticket & the "labor fee" was the cost of the headlight. So basically we have a stop gap of a headlight we didn't ask for yet we had to pay for. For that reason I will never go to terre haute Chevrolet again for anything. There is plenty of dealerships here that would appreciate my $25,000 I've given them over the past two cars that show they care and go out of the way to ensure a customer is happy Chevrolet they did not. More

Oil change I came in for an oil change. The service was done in a timely fashion and the service was well over the top. As a mother of four, i have problems taki I came in for an oil change. The service was done in a timely fashion and the service was well over the top. As a mother of four, i have problems taking my family places. The employees were friendly and very helpful. There was snacks provided and a little something for everyone. It was a pleasure to get my oil changed here. More