Terry Cullen Southlake Chevrolet

My Story: Service Experience at Terry Cullen Chevrolet I am writing to document my experience with the service department at Terry Cullen Chevrolet in Morrow, Georgia, and to share concerns r Chevrolet I am writing to document my experience with the service department at Terry Cullen Chevrolet in Morrow, Georgia, and to share concerns regarding the quality, accuracy, and accountability of the repairs performed on my vehicle. My original service appointment was scheduled for Monday, January 5, 2026, at 8:00 a.m. Prior to that date, I received a phone call from Kristi on either Thursday or Friday, January 2 or 3, asking if I could bring my vehicle in on Saturday, January 3, 2026, instead. I agreed to this change and chose to wait at the dealership while my SUV was serviced. I brought my vehicle in because the check engine light was illuminated and I was receiving a warning message that read, “Engine Power Is Reduced.” I requested a full diagnostic evaluation and any necessary repairs. Kristi checked me in around 8:30 a.m., and the assigned technician was Trey. The diagnostic report from this visit is on file and, notably, contains no indication of any oil leak. The day after the service, on Sunday, I noticed a small amount of oil on my garage floor. At first, I assumed it was residual. However, by Monday there was approximately one-third of a quart of oil on the ground, with additional leakage continuing on Tuesday and Wednesday. It is important to note that my vehicle had no oil leaks whatsoever prior to the January 3 service visit. Because the oil leak persisted, I returned my SUV to the dealership on Thursday, January 8, 2026, at approximately 10:00 a.m. I called several times throughout the day for updates and was told the technician was taking time to be thorough and might need to order parts. I did not receive a phone call explaining the findings; instead, I received a text message with a repair estimate totaling approximately $1,300. I was surprised, as I believed this issue would be covered under warranty or related to the prior repair. I was then told that the oil leak was a separate issue that had gone undetected during the initial diagnostic. After speaking with Lee Powell, I was offered a $200 discount and informed that the oil leak was not identified during the first visit. While I appreciated the discount, it did not explain why the leak began immediately following the January 3 service. I was also told that small amounts of oil can appear larger on a cement surface, which does not address the cause of the leak itself. Drew Cullen later stated, “We did not damage your vehicle.” Respectfully, since none of us were present in the service area during the repair, that statement cannot be made with absolute certainty. Approximately one month later, my check engine light returned with the same code that originally brought me to Terry Cullen Chevrolet. Based on the dealership’s two-year warranty, I believed this repair would be covered. Instead, I was informed that I would need to pay an additional $1,000 for a different repair. At that point, I chose to take my vehicle to another Chevrolet dealership for a second opinion. The second dealership did not agree with Terry Cullen Chevrolet’s diagnosis. Their technician and service advisor clearly explained the actual issue, completed the repair, and returned my vehicle to me in excellent working condition. They also offered a follow-up visit at no additional cost. Since that repair, my vehicle has been driving perfectly. In total, I paid approximately $2,400 to Terry Cullen Chevrolet and was expected to pay an additional $1,000 for repairs that ultimately proved unnecessary. Based on the diagnostic report from January 3 showing no oil leak, the immediate onset of oil leakage following service, and the successful resolution by another Chevrolet dealership, I believe the damage to my vehicle occurred during the January 3 service visit. Given the financial impact of my experience, I recommend that customers protect themselves by getting a second opinion before authorizing repairs at Terry Cullen Chevrolet. More

From start to finish my experience was amazing. From the warm welcome I received when I walked in to the great customer service from test drive to financing. I wish any and everyone who is looking From the warm welcome I received when I walked in to the great customer service from test drive to financing. I wish any and everyone who is looking into getting a car could experience what I experienced. No gimmicks and no unnecessary upsells. More

William did a great job helping me get into my brand new silverado. highly recommend silverado. highly recommend More

Excellent service for the time I drove up, checked in and drove off. Everything was explained and taken care of. drove off. Everything was explained and taken care of. More

I paid for my fuel pump control module to be programmed and it wasn't programmed. and it wasn't programmed. More

Friendly staff and Great Service from start to finish got me in and out in no time. Thank you 🙏🏽 me in and out in no time. Thank you 🙏🏽 More

Everything was smooth and quick. Everyone was great. Vincent was very good. Very Helpful, and explained everything about the car we purchased. Everyone was great. Vincent was very good. Very Helpful, and explained everything about the car we purchased. More

After some accidental damage to my car during servicing, Lee Powell (Service Manager) went above and beyond to get my vehicle back in top condition. Super grateful for his professionalism in the process. Lee Powell (Service Manager) went above and beyond to get my vehicle back in top condition. Super grateful for his professionalism in the process. Will definitely pass this experience on to anyone willing to listen. More

Please ignore/delete the previous review I gave. Management was not aware of the issues I experienced, and has thoroughly resolved all concerns. I would recommend Terry Cullen Southlake Chevrolet! Management was not aware of the issues I experienced, and has thoroughly resolved all concerns. I would recommend Terry Cullen Southlake Chevrolet! More

Lugs wasn’t tire on my wheel. Manager said he will call me back. Never got a call back. Manager said he will call me back. Never got a call back. More