Terry Cullen Southlake Chevrolet

I had a scheduled appointment for a simple Oil Change. I arrive at 1:25pm for a 1:30pm appointment. Service Advisor Kristi was great with checking me in for my appointment. My car sat right where i left i I arrive at 1:25pm for a 1:30pm appointment. Service Advisor Kristi was great with checking me in for my appointment. My car sat right where i left it until 2:25pm. Then someone came and moved it to the outside area and it sat there until 3:22pm. Someone finally came and move my car for the actually Oil Change. I left the dealership at 3:57pm. I'm so angry and confused at the time I spent waiting!!!!!! :( More

Chris Turner assisted us with our purchase at Terry Cullen Southlake Chevrolet. He was a very honest and informative salesperson who facilitated an exceptional buying experience for my family and I. I Cullen Southlake Chevrolet. He was a very honest and informative salesperson who facilitated an exceptional buying experience for my family and I. I recommend him to anyone in the market for a vehicle. I hope to do business again with him someday! More

**A Seamless and Thrilling Experience: My Journey with Terry Cullen SouthLake** From the moment I stepped onto the lot at Terry Cullen SouthLake, I knew I was in for a different kind of car-buying expe Terry Cullen SouthLake** From the moment I stepped onto the lot at Terry Cullen SouthLake, I knew I was in for a different kind of car-buying experience. Every step of the process was not only efficient but genuinely enjoyable, making my purchase of a new car an unforgettable event. **Selection Like No Other** The first thing that struck me was the impressive selection of vehicles. Whether you're in the market for a sleek sedan, a rugged SUV, or something in between, Terry Cullen SouthLake has it all. Each car was meticulously maintained, showcasing not only their commitment to quality but also their passion for cars. **Expertise and Transparency** The sales team at Terry Cullen SouthLake was nothing short of exceptional. Instead of the typical high-pressure sales tactics I've encountered elsewhere, they took the time to understand my needs and preferences. Their knowledge of the vehicles was extensive, answering every question with ease and providing valuable insights that helped me make an informed decision. Moreover, transparency was a cornerstone of my experience. There were no hidden fees or surprises during the negotiation process. Everything was laid out clearly, allowing me to feel confident in my purchase. **Financing Made Simple** Navigating the financing aspect of buying a car can often be daunting, but not at Terry Cullen SouthLake. The finance team was incredibly helpful, walking me through the options and ensuring I got a competitive rate that fit my budget. They made the paperwork a breeze, streamlining the process and getting me on the road in my new car faster than I had anticipated. **Post-Sale Support** The exceptional service didn't end once I drove off the lot. Terry Cullen SouthLake continues to impress with their post-sale support, offering maintenance services and assistance whenever needed. It's reassuring to know that they stand behind their vehicles and are there to help every step of the way. **Final Thoughts** In conclusion, purchasing my car from Terry Cullen SouthLake was an absolute pleasure. From the diverse selection of vehicles to the knowledgeable and friendly staff, every aspect of my experience was top-notch. If you're in the market for a new or used car and want a dealership that truly values its customers, look no further than Terry Cullen SouthLake. I can't recommend them highly enough! So, if you're ready to embark on your own car-buying journey, make Terry Cullen SouthLake your first stop. Trust me; you won't be disappointed! More

1. Pricing was a small issue since it’s inevitably out of my control what you all charge for services. It wasn’t too much of a complaint there besides c Pricing was a small issue since it’s inevitably out of my control what you all charge for services. It wasn’t too much of a complaint there besides checking my receipt and seeing that I’m being charged 1,000 for labor. Which was a little ridiculous. 2. My consultant was the biggest issue. D’Marrio was helpful until he stopped communicating with me about my car. I have the time stamps of our messages. I called the store and was told that he was “on vacation till Monday”. This act of professionalism is crazy to me. Especially when you’re dealing with someone’s car and the services are as expensive as they are. Now, I am a teacher. I wasn’t able to get off until after 4. I’ve spent countless dollars on Lyfts and Ubers. I try to leave the earliest that I can. After receiving the confirmation text that my car was ready, I purchased another Uber to get to the location to pick up my vehicle. I will admit that I didn’t have my information ready to apply for the credit service you all offered to pay for the repairs, but he didn’t give me a welcoming attitude when I came to pick up my car after waiting a whole week. He kinda brushed me off and suggested that I pick up the car the next day which was extremely inconvenient. Dealing with him was the worst part of my experience. 3. I was told that my car would be ready in 1-2 days when in fact that it didn’t take that long at all. It took an entire week. I don’t like being told a timeframe if it isn’t adhered to. This could’ve been communicated differently. These were my main concerns. I appreciate Shauna(Shonna) for helping me, but being inconvenienced like this with the PRICE was very very frustrating. Thank you for reading this email. Have a great night. More

This dealers asked my son to get his weed & gun out of the vehicle. I called them an the owner stated he asks his employees to do so. the vehicle. I called them an the owner stated he asks his employees to do so. More

This is not the 1st. car we purchased from here. All went well. Thanks so much. car we purchased from here. All went well. Thanks so much. More

I would never bring my vehicle back 2 you all service was TERRIBLE!!! The tech left oil all over my hood and steering wheel and oil was spilled on my engine the smoke was ridiculous never again Terry Cullen TERRIBLE!!! The tech left oil all over my hood and steering wheel and oil was spilled on my engine the smoke was ridiculous never again Terry Cullen I didn’t wanna give the 1 ⭐️ More

I had work done on my Honda after an accident. I am very happy I decided to go with Terry Cullen the work was done great and the customer service was top notch !!!!!! I am very happy I decided to go with Terry Cullen the work was done great and the customer service was top notch !!!!!! More

they have the very best customer service at Terry Cullen. Ask for Jacki she is always so friendly and helpful. Ask for Jacki she is always so friendly and helpful. More

They have the best customer service at Terry Cullen Jacki is always so helpful and friendly. is always so helpful and friendly. More