Terry Cullen Southlake Chevrolet

Where do I begin Arrived at 8:30 am for a SCHEDULED oil change and didn't leave until 11am. Stanley "my guy" disappeared and left no clue as if my time was unimportan Arrived at 8:30 am for a SCHEDULED oil change and didn't leave until 11am. Stanley "my guy" disappeared and left no clue as if my time was unimportant. Wow unbelievable!!!!! More

Treated like a criminal! My wife and I decided to look at vehicle's on Father's day. The dealership was closed, as we were looking at vehicle's; a female voice comes across th My wife and I decided to look at vehicle's on Father's day. The dealership was closed, as we were looking at vehicle's; a female voice comes across the intercom speakers and says if we do not leave the premises immediately, they would call the police. I felt as if I was treated like a criminal, and I work in Law Enforcement. Anyway they lost out on nearly 50,000 as my wife and I were both going to purchase vehicles cash money. Here's a suggestion Terry Cullen, if you do not want people on your property on a Sunday when the sun is shinning brightly, you should POST SIGNS!!!! More

Basic Key with Chip On April 10, 2017 I purchased 2008 Chevrolet Impala from a dealer broker (Not Terry Cullen dealer) and the broker only had 1 key to the car. It looke On April 10, 2017 I purchased 2008 Chevrolet Impala from a dealer broker (Not Terry Cullen dealer) and the broker only had 1 key to the car. It looked like a regular Key so I went to Walmart to get another one made and it wouldn't work. It actually made a light come on in my car that said theft. First thing this morning April 13,2017 I called Ivory Chevrolet in Union City to get another Basic Key 🔑 with a chip. Ivory Chevrolet quoted me $90 for the Key, $100 to Program the Key 🔑, and $120 to turn off the theft light. I caused the theft light to come on by the Key I got from Walmart. because I didn't know my Key had a chip in it. So I called up Terry Cullen Chevrolet in Morrow, GA next and spoke to John. Terry Cullen Chevrolet is about 15-20 minutes away from my home and asked the same product question (not setting the theft sensor)just Key and coding.. I paided $29.99 w/tax $32!!! I will go to Terry Cullen Chevrolet for all my services to my car. When Ivory Chevrolet is less than a mile from my house. And they put air in my tires for free!! I don't remember that gentlemens name. Thank you very much Terry Cullen Chevrolet!! I like honest dealerships!! More

Worst experience ever As a Terry Cullen customer my experience with the collision department has been a complete nightmare,I dropped off my car January 30 here it is March As a Terry Cullen customer my experience with the collision department has been a complete nightmare,I dropped off my car January 30 here it is March and still don't have my car. I've been called a total of 3 times this first week of March to pick up my car and each time I've gone to pick up my car there has been an issue with my car.Patienlty waiting customer of Terry Cullen it won't ever happen again. More

Crooks Took my 2014 cruse in for maintenance oil change fuel injector cleaning.Car went in fine came out with engine light on.tried to tell me car came in wi Took my 2014 cruse in for maintenance oil change fuel injector cleaning.Car went in fine came out with engine light on.tried to tell me car came in with the engine light on not true.They showed me a print out of the codes that cousin the engine light to come on.MY OPINION THEY ARE A BUNCH OF CROOKS . More

Not understanding I had service done On my car 10/6/2016 the module ASM -ENG CONT fuse and the 90-ps my car was at 50% on the oil change I get my. Car and turn on the I had service done On my car 10/6/2016 the module ASM -ENG CONT fuse and the 90-ps my car was at 50% on the oil change I get my. Car and turn on the ingestion and it say change Oil look at where my oil level was and it states 0% how is it 50% to 0% over nite not understanding and I A regular customer came in to have that checked just paid out $800 yesterday and payed out $37.20 for and oil chamge that I knew I had time on . Amd then your employees don't check fluid when changing oil so the are not topping off fluids . I'm still not understanding why did mynoul read 0% from 50% sitting on your lot over night. This is bad business Mr.Cullen More

Paid too much to have car misdiagnosed Took my car into the dealership because the brake lights came on while driving and would go off after pressing the brake. "Specialist" said I needed Took my car into the dealership because the brake lights came on while driving and would go off after pressing the brake. "Specialist" said I needed to replace my brakes and would have to come out of pocket $900 to replace the ESC sensor since it came on while driving. I did my researched and googled my issue which was a recall. I eventually found out how to resolve it myself by going on youtube. So in essence I overpaid for brakes and would have overpaid for a sensor due to the lack of knowledge by the staff. I called and told the service manager and he didn't offer not one apology. I will never buy a Chevy or any car from Terry Cullen! More

The worst service ever! Beware, do not bring your car here!! Thursday May 12, 2016, I made an online appointment for 8:10 a.m. I live all the way in fairburn! I put everything that I needed done on my service o Thursday May 12, 2016, I made an online appointment for 8:10 a.m. I live all the way in fairburn! I put everything that I needed done on my service order in detail. I also requested the option to be contacted by phone if there were any issues. When I arrived at my appointed time, the cars were wrapped around the building for the service department. I parked and walked in, and Jeff was extremely rude after I stated my name and that I was there for an appointment! He told me he wasn't honoring my appointment because, they don't do them on Saturday. I showed him my confirmation, then he stated, nothing that I show him will make a difference, and that I'm wasting my breath, AND that if he was me, he would go get in line like everyone else!!!! I walked off and left. I called back to get a manager and the receptionist apologized for the bad experience, asked me to reschedule and come back Monday and talk to Lee Powell, I said okay. Get there Monday, service is worst! From 8a.m.-1:37 p.m nobody was working on my car ! They did not honored the price I was quoted on Thursday when I called. My price went from $571 to $1137 plus dollars. When I talked with service Manager Lee Powell about the treatment I received first on Saturday, he had no reaction. He just looked at me, so I got up and walked to the waiting room. After I complained about the quote I received not matching the price Stanley called Lee back but there was not much support there. Stanley and I, worked everything I wanted down to $928. I told him I need that in writing because, we had been back and fourth twice already. He wrote the final price down on his business card $928, I signed paperwork and said okay. Did I mention there are no loaner cars available? ??? Fast forward 5 1/2 hours later, no one is working on my car and I have 2 kids to pick up from elementary. I told them to pull my car back around. So, I guess Lee got wind of that decision, because he came back to talk to me. I told him I was very disastisfied, and that I had never been treated so bad, and that they sucked, and I was never coming back. I asked for Terry Cullen number so I can express my dissatisfaction. He then, offered me a demo car he was driving and brought me to his office. That ended up so disappointing! I told him that when I come back, that it's clear that Stanley has giving me a price of $928 in writing. He said about that, it's going to be $60 more dollars for the headlight and 37.97 for a harness. I told him all I was paying was $928. He had already copied my insurance and license for the demo car. He said if you don't pay for the other stuff, he won't let them fix on my car. I told him I was already paying $400 over what I was quoted and just for them to fix what I'm offering to pay for. He said well, I'll bring your car back out! I told him I wasn't about to kiss his xxx for them to fix my car! He pulled it out, I snatched the key, and went to Ivory Chevrolet, where I received excellent customer service before I even got out the car. Up front pricing, and a loaner car in 40 minutes I was gone. Oh, I forgot to tell y'all how Stanley called me a flim flam!!!! Really??? DO NOT GO TO TERRY CULLEN CHEVROLET, AT LEAST NOT FOR SERVICE, I CAN'T SPEAK ON THE SALES PART! More