Terry Cullen Southlake Chevrolet

Finance Mgr Inept Purchase a car and had it for 3 weeks. Received a call from the finance manager because HE made a mistake and did not look through our paperwork thoro Purchase a car and had it for 3 weeks. Received a call from the finance manager because HE made a mistake and did not look through our paperwork thoroughly and I had to return my vehicle. Totally flipped my family upside down and all he could say was sorry. The sales people there are GREAT BUT make sure you go in with your own financing so that his inability to do his job won't affect your chance at a new car! #verydisappointed More

excellent service i tried all my local dealers terry cullen southlake took the time to make my bad cresit work thanks mr. baker the place was clean as well as the ba i tried all my local dealers terry cullen southlake took the time to make my bad cresit work thanks mr. baker the place was clean as well as the bathrooms More

GREAT OWNERS! Don't think dealership owners don't get involved to make deals happen! Thanks again Terry for the help today and look forward to getting there to than Don't think dealership owners don't get involved to make deals happen! Thanks again Terry for the help today and look forward to getting there to thank you in person! More

Messed up my engine I went in for a oil change the last week of January and the first week of March my car wouldn't start. I sent my car to a shop thinking it was somethi I went in for a oil change the last week of January and the first week of March my car wouldn't start. I sent my car to a shop thinking it was something minor like a starter, however I was told my motor locked up because there was literally no oil in the motor. I called Terry Cullen and was told by Jeff to bring the car to them so they could look at it themselves, before the accept blame for my engine blowing. Once there I was told I had high mileage on a 2012 and that could be the reason, also they said just because no oil wasn't on the stick doesn't mean it wasn't in the engine. However it was confirmed there was no OIL in the car. It took them three days to even look at my car in the mean time I'm paying for a rental, so i went in and talked to the owners brother. He pulled my records and found where I didn't bring the car to them since July when I brought it in to the shop in January. I explained to him that oil was kept in my car and I had no problems with my car, no noise, no stalls, nothing. I simply brought in the car in January for an oil change and tire rotation, I was also given a print out of things wrong with the car and it said nothing. After finally doing a diagnostic they confirmed with the other shop said the engine had blown, but they refused to accept blame for it, saying the engine was bad when I came for an oil change in January. If this is the case why wasn't I having any problems, no noise and why didn't they see it when they did the oil change. Simple there was NOTHING wrong with my car, and to have NO OIL in the engine with no leaks in a span of two months is unacceptable and clearly;y their fault. The following Saturday I went with a tow-truck to pick up my truck and here comes Terry Cullen's brother with a bill for 95.00. I explained to him that I was told by them to bring in the car so they could see for themselves if it was something they caused, how could you expect me to pay you 95.00 for a problem you created. He was real nasty I told him I didn't have the money so he said I couldn't get my truck. Of course I got frustrated because my engine is blown I'm paying money I don't have for a rental and now you want to charge me for looking at my car. My voice became slightly elevated and Cullen proceeds to tell me "What You Better Do is Be Quite". After this statement I let him know you will not talk to me in that manner you can ask me to lower my voice but who are you to tell me what I better do, he then threatens to call the police. I told him to call the police because I wasn't leaving without my car especially after I was told by your team to bring in the car and they never mentioned a fee for seeing what happen since they were the last one dealing with my motor, he then gave me the key. I wouldn't recommend anyone go to this place especially if you are a woman because they will screw you over and try to talk to you like your beneath them More

The service dept ripped me off my car was cutting off while i was driving so i took it to the service center.i went on GMs website and found it was a common problem for this vehicle my car was cutting off while i was driving so i took it to the service center.i went on GMs website and found it was a common problem for this vehicle.They act like they didnt know what the problem was. Stanley Watkins told me he would charge me 95.00 for a diagnostic test i ended up paying 465.00 for just labor my total bill came to 811.00 for a part that cost 250.00 dollars. If you are a single lady dont go up their to get your car serviced unless you have a male friend that knows about cars.I have talked with six different mechanics and they all said they ripped me off. Dont do business with them they are crooks. More

Shockingly awesome! I hate trading cars, always have, same song and dance every time. I always feel like I'm trying my best not to get screwed by someone trying their har I hate trading cars, always have, same song and dance every time. I always feel like I'm trying my best not to get screwed by someone trying their hardest to screw me. Not this way at Terry Cullen Chevrolet. I drove an hour and a half to trade here, was dreading it in the worst way. I was greeted by Jeff. He was awesome and informative, not pushy at all, no high pressure here. I told them what I wanted for my trade and what I would give for their vehicle. I told them basically how much I wanted to finance not where I wanted my payment to be. Actually they didn't even ask about my payment, which is what most dealers do. They figure what you can afford and charge you whatever and stretch the payment out to meet your number. Not Jeff, not at Terry Cullen, they were straight up and I knew all aspects of my deal before I made it. Check them out , you won't regret it. More

Service Department Every time I come in with any of my cars they take real good care of me from the service department to sales including Mr. Cullen himself good work Every time I come in with any of my cars they take real good care of me from the service department to sales including Mr. Cullen himself good work guys keep up the good work. More

First I scheduled an appointment the day before. I went here for a simple key cut, programming, and a oil change deal that they had going on today. I called to verify the price of a key cut and programming here for a simple key cut, programming, and a oil change deal that they had going on today. I called to verify the price of a key cut and programming and they told me that it would be around $60 total. My boyfriend called and they told him the same thing, when I got there the guy acted like they couldnt do the service. So he went to the back to talk to some people and came out telling me that it would basically be $200 for the service, in the meantime he was being impolite, he kept cutting me off when I spoke to him, and wouldnt listen to anything I had to say. More