Terry Cullen Southlake Chevrolet

This dealers has been the worst dealership I’ve ever had the misfortune to have ever done business with in my over 50 years and 25 trucks. I bought a truck from them and shortly after I sold truck. So I req the misfortune to have ever done business with in my over 50 years and 25 trucks. I bought a truck from them and shortly after I sold truck. So I requested a refund on the extended warranty I purchased. 3 months later and countless emails and calls I’ve heard nothing. Stay away from this dealership. The sell GM buy back cars without disclosing it. Alls will nit refund money on extended warranty which by law you are untitled to at a prorated rate. I will be filing complaints with Consumer Affairs and the BBB. I also will he leaving reviews on every website I can.Please avoid this crooked dealer. More

I had my vehicle there June 14th it was repaired the next day. I had to take it back on June 28th , because the check engine light came on and I was really nervous because I thought I would have to co next day. I had to take it back on June 28th , because the check engine light came on and I was really nervous because I thought I would have to come out of my pocket again, but I didn’t because of a factory defect I didn’t have to worry about any cost on my end. And because of the Service advisor Kelly who got all this taken cared of, she is definitely the G.O.A.T. More

They lost my floor mats and have yet to find or replace them. Totally dropped me like a hot potato once the sales transaction was made. them. Totally dropped me like a hot potato once the sales transaction was made. More

Needed a part for my vehicle and Mr. Jeff searched high and low and found it Jeff searched high and low and found it More

Staff was professional, I came in for an oil change & they explained the needed service for the Powertrain, so I agreed. They gave me the time frame to complete the repairs. So I waited. Greg Williams they explained the needed service for the Powertrain, so I agreed. They gave me the time frame to complete the repairs. So I waited. Greg Williams from the Sales Dept saw me & came over to greet me. They finished the job earlier than I expected! More

I came in for an oil change and the minute I stepped through the door, I’m getting told I need to purchase all of these extras I did not come in for. They also tried to tell me my oil change was more th through the door, I’m getting told I need to purchase all of these extras I did not come in for. They also tried to tell me my oil change was more than what it was. N then after about an hour of sitting there, I got pulled to the side and was told my oil plug was stripped and was handed an invoice for $693, to fix it. I told them I don’t have that to give them. So of course they said they will try to see if they can get the stripped one back in there. I found the manager to express my concerns to him and he made it seem like he was helping but u still came out of my pockets with 200 dollars when I initially came in for an oil change that was only supposed to cost 59.95. They will NEVER get my services again. 😊 More

Took my 2016 Corvette their for service Department for a radio repair back Sept they and they keep the car for 3 weeks got the car back and drove it twice and the radioit went down again made a appointmen radio repair back Sept they and they keep the car for 3 weeks got the car back and drove it twice and the radioit went down again made a appointment and had to wait 12 days just to bring it back so its 2nd time the car has been their for the same problem and i had to wait another 3 weeks so in total the cat has been in the shop for two months and I had to pay both times with a extended warranty ? What ever happen to Chevy being the Brand the take care of its buyers I will Never bring My Car To this location never AGAIN . More

They're awesome! Reginald Riley was referred to me by a really great friend. He did not disappoint. Listened to my concerns, helpful, knowledgeable, and had patience Reginald Riley was referred to me by a really great friend. He did not disappoint. Listened to my concerns, helpful, knowledgeable, and had patience 🤣! More

Ms Beverly should seat right in the front door. Always a pleasure to see her. Keeps the calls professional yet entertaining and comfortable. She is a must see whenever I come through. Thank you M Always a pleasure to see her. Keeps the calls professional yet entertaining and comfortable. She is a must see whenever I come through. Thank you Ms. Bev More

Reggie has the best service ever. Really made car shopping easy. I highly recommend his assistance Really made car shopping easy. I highly recommend his assistance More