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Terry Cullen Southlake Chevrolet

Jonesboro, GA

3.4
202 Reviews

1250 Battlecreek Road

Jonesboro, GA

30236

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Showing 202 reviews

December 23, 2022

Easy to work with, friendly and excellent customer service. You don’t have to wait all day and they stay in touch to make sure you are satisfied with your purchase More

by tyronebilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Brown
Dec 27, 2022 -

Terry Cullen Southlake Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 23, 2022

Your salesperson Reggie was excellent in his support of me finding a vehicle!!!! Reggie is the best!!!! More

by JP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Riley
Dec 27, 2022 -

Terry Cullen Southlake Chevrolet responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

October 12, 2022

I ordered a TPMS for my 2015 Corvette V51, I had picked up part and had it installed. My car system wouldn't recognize new part. Took to dealership and was told to return to the tire shop who installed it. More

by j_luva452
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts Department
Oct 18, 2022 -

Terry Cullen Southlake Chevrolet responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact our Service Manager, Lee Powell, at (770) 968-4444 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Oct 20, 2022 -

Terry Cullen Southlake Chevrolet responded

Hi - This was definitely a mix up on our part and I am very sorry about that. The sensor has a part number for the import version and the domestic version and we sold you the wrong one. Our parts manager was able to speak with you to give you a full refund and get you the right part. Thanks again for your business! Drew Cullen

October 12, 2022

I had an incident where I was told that I couldn't get a refund for a part that they ordered wrong. I am happy to say that parts manager called me and rectified the situation. I was really surprised to rece More

by j_luva452
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parts Department
Oct 19, 2022 -

Terry Cullen Southlake Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 06, 2022

I took my Chev Traxx into Terry Cullen to get an oil change and tire rotation. I received great service they got me in and out in good time. More

by johnson5277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Mullins
Oct 12, 2022 -

Terry Cullen Southlake Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Terry Cullen Southlake Chevrolet INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2022

I brought my Chevrolet Camaro to Terry Cullen Dealership in Morrow in June 2022. I had a tune up at the cost of $700.00 Three months later my engine light comes on, codes that relate to coil and spark plug More

by Ms B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lee Powell, Jeff Taylor
Oct 20, 2022 -

Terry Cullen Southlake Chevrolet responded

Hi Ms. Anderson - there is a lot to unpack here but let me start of by saying two very important things: 1. I am very sorry for the frustration you are feeling and 2. Thank you for your loyalty as a customer. In June of 2022 you brought your 2011 Camaro with 146,845 miles to us for a tune up which i ncluded replacement of the spark plugs at your request. We performed our services, including replacement of your plugs, and returned your vehicle to you in working condition. Three months later, your check engine light came on due to an issue that is somewhat related to your spark plugs, but is unfortunately not related to the work we performed. Your check engine light came on because one of your coil packs had gone bad. A coil pack is what feeds electricity to your spark plug. When we performed the tune up in June, your coil packs were tested and passed GM specification. Had they been bad, we would have notified you at the time but more importantly, your engine light would have been on had they been bad. As this was not the case, and the coil packs were performing as designed, and your vehicle was working as designed, there were no red flags to be raised. When you brought your vehicle to us in September, we diagnosed the issue as a bad coil pack which was causing the check engine light to come on and needed to be fixed. As this was somewhat related to spark plugs, and you believed this coil pack going bad was due to the work we performed, and not the fact your vehicle has over 145,000 miles on it, we sat in my office and came up with a game plan. As you are a loyal customer, we gave you a 33% discount to replace the coil pack and put you into a loaner vehicle which given the inventory shortage is a rare occurrence, but being empathetic to your situation, we believed was best to do. We also made sure to clearly explain to you, multiple times, that when one coil pack goes bad it is a very good indicator the others would soon foul out due to the age and mileage of the vehicle, and you said you understood. Our service manager and myself also explained that as you continue to creep up in mileage, other parts may soon start to fail, and you again said you understood. We performed the coil pack repair and returned your vehicle to you. When you picked up your vehicle, you complained of symptoms that you felt your vehicle was going to shut off. We got the vehicle back into the shop and had our shop foreman, our service manager, and myself all drive the vehicle without noticing it about to cut off. To be safe, our service manager drove the vehicle for a week straight to see if we could duplicate these described symptoms, but he could not replicate them and did not feel that the vehicle was going to cutoff at any point during his test driving. He did notice some very early issues that may lead to bigger problems later, such as a small shudder in your transmission, a potential wheel balancing issue, and a signal issue with your engine control module. We quoted you for the ECM, about $1,000, as that was the most pressing issue in which you declined the work. This communication issue with the signal will continue to get worse so we wanted to be upfront and transparent with you about these issues that could later lead to bigger problems. So, all in all, I am sorry that your vehicle is experiencing these issues and I’m even more sorry to see a loyal customer so upset. I followed up with you about a week ago and we had a good conversation to touch base, and as I said then, if there is anything we can help you with in the future, you’ve got my number, please do not hesitate to reach out to me. Thanks, Drew Cullen

September 27, 2022

Able to diagnose and fix the problem with the engine not stating my car. Car was under warranty, no cost for service repairs. More

by emills4050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristi Hodges
Oct 03, 2022 -

Terry Cullen Southlake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 02, 2022

Sales was fast and easy, had no trouble with my purchase. Noble was a great help. More

by ray
Recommend Dealer
Yes
Employees Worked With
Noble
Sep 07, 2022 -

Terry Cullen Southlake Chevrolet responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2022

Part of this is my fault. I should’ve read paperwork better even if it was close to closing. They raised my interest rate 2% over agreed %. They changed my trade in value as w More

by rteub1965
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noble
Sep 07, 2022 -

Terry Cullen Southlake Chevrolet responded

Hi Mr. Eubanks - thank you for giving us the opportunity to sell you a vehicle. You visited our dealership a total of 3 times trying to get this deal done and we take pride in being transparent with our customers. This vehicle was a manufacturer buy back but it was not a Lemon and does not have a branded title. I am sorry that you felt deceived, however each time you were in our store we explained everything about the vehicle and provided you documentation, that you also signed, clearly stating this vehicle was reacquired by General Motors under their manufacturer buy back program. Along with all of the disclosures, we also reduced our price to meet your expectations so I am sorry to hear that you are not completely satisfied. Thanks, Drew

Sep 07, 2022 -

rteub1965 responded

I know what y’all did and y’all know what you did. This is by no means my first car purchase in my 57 year life yet it was the one I felt the most ripped off. I personally will never do business with y’all and I will let everyone that will listen to me know my opinion of y’all . I kept all my messages from our conversations on the deal and the add for the truck on your website.

June 10, 2022

They got me in and out with phenomenal service. Would recommend them to anyone i know More

by Dre Buchanan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Mullins, Lisa Jackson
Jun 13, 2022 -

Terry Cullen Southlake Chevrolet responded

Hi, it is great to hear everything was done quickly and to your satisfaction! Thanks again for the recommendation, and have an amazing day!

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