
Terry Cullen Southlake Chevrolet
Jonesboro, GA
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Easy to work with, friendly and excellent customer service. You don’t have to wait all day and they stay in touch to make sure you are satisfied with your purchase service. You don’t have to wait all day and they stay in touch to make sure you are satisfied with your purchase More
I ordered a TPMS for my 2015 Corvette V51, I had picked up part and had it installed. My car system wouldn't recognize new part. Took to dealership and was told to return to the tire shop who installed it. up part and had it installed. My car system wouldn't recognize new part. Took to dealership and was told to return to the tire shop who installed it. Find out that I was sold wrong TPMS (tire pressure monitor sensor), as it was 34mhz instead of the original 43mhz. When I tried to return part, I was told that I can get a refund for it as it was installed. I will never order a part from here. I am out of pocket because THEY ordered wrong part! More
I had an incident where I was told that I couldn't get a refund for a part that they ordered wrong. I am happy to say that parts manager called me and rectified the situation. I was really surprised to rece refund for a part that they ordered wrong. I am happy to say that parts manager called me and rectified the situation. I was really surprised to receive their call. Great customer service More
I brought my Chevrolet Camaro to Terry Cullen Dealership in Morrow in June 2022. I had a tune up at the cost of $700.00 Three months later my engine light comes on, codes that relate to coil and spark plug in Morrow in June 2022. I had a tune up at the cost of $700.00 Three months later my engine light comes on, codes that relate to coil and spark plug. I took my car back two weeks ago with this complaint. NEVER had this problem before. After submitting a bad review, Terry Cullen agreed to put me in a loaner car, and fix the problem. My car was return to me a day later. Which I was charged 500.00. Which was last Thursday September 22, 2022. Saturday September 24,2022, my car start to do the same thing and the engine light came back on with the same code. I contact Drew Cullen, was advised to bring car back, on Monday September 26,2022. I was put in another loaner car. The sales manager Lee Powell request to take the car home to test drive to see what was going on. Today I was told that a signal is not connecting, to computer and giving that engine light reading and causing tremble. Could been caused by their technician, My question is why didn’t your certified technician take out the time to establish, the problem last week, before charging me $500.00. Now Terry Cullen says it’s going to cost me 0ver $1000.00 to fix the problem, that should have been done the previous week. And they mentioned Now my car pass emission, unless I pay them fix my car for 1000.00!!! I originally purchased my 2011 Convertible Camaro from Terry Cullen , brand new, I see in BBB, other customers had the same complaints about bringing their car in for one thing and days later, other issues come up. I will Never in life do business with Terry Cullen. This review is coming from a loyal customer of 11yrs. More
Part of this is my fault. I should’ve read paperwork better even if it was close to closing. They raised my interest rate 2% over agreed %. They changed my trade in value as w I should’ve read paperwork better even if it was close to closing. They raised my interest rate 2% over agreed %. They changed my trade in value as well. Also no where in the add for the truck I bought did they say it was turned in under lemon law. In the add it just says low miles one owner. I’ve bought a lot of cars in my life and I don’t trust any dealer but this has got to be the most deceitful I’ve ever run across. Stay away from this dealer. More