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Terry Cullen Southlake Chevrolet

Jonesboro, GA

3.4
202 Reviews

1250 Battlecreek Road

Jonesboro, GA

30236

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Showing 202 reviews

October 04, 2021

I was very satisfied, with them finding the problem that I called in about. And very happy that they found other problems wrong with my vehicle that I didn't know anything about. Thanks Terry cullins for al More

by registerbyron73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Borrelli
Oct 07, 2021 -

Terry Cullen Southlake Chevrolet responded

Hi, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!

September 20, 2021

The service advisor was new, she did good and replaced lug nuts to original as I requested More

by Theresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Mullins
Sep 24, 2021 -

Terry Cullen Southlake Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. We look forward to your next visit! Take care!

June 18, 2021

I had a great experience. Stanley was very friendly and extremely helpful in getting my extended warranty applied to my A/C repair bill. He also communicated well every step of the way without me having to More

by Rukia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley Watkins
Jun 20, 2021 -

Terry Cullen Southlake Chevrolet responded

Hi there, thank you so much for your positive comments about Stanley. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Terry Cullen Southlake Chevrolet Inc.!

June 07, 2021

Excellent customer service.I really appreciate Beverly. going over and beyond to help me.she’s number one.thank you. Terry Cullen Chevrolet Stephanie B More

by Snbarron912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly
Jun 09, 2021 -

Terry Cullen Southlake Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Have a great day.

May 30, 2021

I was satisfied with the service. I had my brakes done, and though I had a long wait (no shuttle service on Saturdays), it was expected and I'm glad they've been replaced now. More

by Y. B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I hope its Diane I dealt with. Not sure. Sat. 5/29/21, Stanley Watkins, Diane Mullins
January 01, 2021

Not happy with service. I got in car, cranked it and it turned over and over. Then connected and went dead. Check engine light on. Phoned service on Thursday and she said they could not see me until Tuesda More

by little2deb2004
Recommend Dealer
No
Employees Worked With
John Cullen, Greg Williams
Jan 04, 2021 -

Terry Cullen Southlake Chevrolet responded

Very sorry we could not accomodate you. Unfortunately we were swamped when you called and had other people waiting. I'm glad you were able to find someone to fix it. Terry Cullen

December 29, 2020

Probably the easiest car buying experience I have ever had. Terry and Johnny worked with me to find the best deal on my wife’s new Tahoe. The whole experience was exceptional! I can not praise them enoug More

by timsreichert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Linder, John Cullen
Dec 30, 2020 -

Terry Cullen Southlake Chevrolet responded

Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for the recommendation, and have an amazing day!

December 26, 2020

Everything thing was great, very nice people great service. The service department was awesome. My repairs were explained in detail,I was able to get a next day appointment for repairs that I needed. More

by carltonreid71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrell Whitfield, Jeff Banker, Stanley Watkins, Diane Mullins, Lee Powell, Jeff Taylor
Dec 29, 2020 -

Terry Cullen Southlake Chevrolet responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 18, 2020

Not happy with the effort to correct the problem,. Took it to the dealership expecting them to diagnose my electrical problems that were occurring. They blamed it on parts that had already been replaced More

by Arcolltech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shauna
Dec 22, 2020 -

Terry Cullen Southlake Chevrolet responded

Unfortunately, we didn’t work directly with the owner of the vehicle. Clayton Collision brought the vehicle in with the complaint that the right fog lamp would come on by itself when the vehicle was left unattended and when it came on would be very dim. Upon evaluation of the vehicle we found aftermarket fog lights installed on vehicle. It was recommended to replace with the Manufacturer equipment first and then technician would re-evaluate. Clayton Collision declined and requested to pick up the vehicle. We are sorry for the confusion but electrical issues can be very tricky and repairs like finding a short can be like finding a needle in a hay stack. Obviously if this was a simple repair Clayton Collision would have fixed it themselves. We are always concerned when a customer does not feel they are getting top notch service and we take these issues very seriously. Sincerely, Terry Cullen

April 02, 2020

Very Professional Team At Terry Cullen Chevrolet !!!! Ms Shauna Holmes was polite and professional while she addressed my concerns with my 2017 Chevrolet Silverado. I want to Thank her and the Servic More

by Edpriceless
Recommend Dealer
Yes
Employees Worked With
Shauna Holmes
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