Terry Cullen Southlake Chevrolet

False Advertising or possible Discrimination After test driving a Trax posted for sale on their website for $15,685 for qualified buyers. They told us we didn't meet the requirements for that pri After test driving a Trax posted for sale on their website for $15,685 for qualified buyers. They told us we didn't meet the requirements for that price when in fact we did. We went in with a 2016 trade in, financing through them and we had no lease or special financing and we had the screen shot of the deal online. When the sales person sent the manger over. He could not give us a reason for the decision. Also they valued our trade in at our pay off. While it actually valued at more. We showed him an offer from another location we did not want to purchase from. He stated "I don't have to give you the value" Terry Cullen did not earn our business or our money. More

New Customer This dealerships' coalition department is unprofessional and, staff lack proper pro tidal when communicating with customers. If I had read the terrib This dealerships' coalition department is unprofessional and, staff lack proper pro tidal when communicating with customers. If I had read the terrible review on another site, I would have ever taken my car there. This dealership has had my 2015 Trax for nearly three weeks to repair a very minor bumper problem. My insurance company sent to adjusters out to approve the.damages. The first inspector quoted a price of approximately $594.00. However, mechanics took the entire bumper off and found additional damages. The second adjuster approved it, insurance submitted payment, both stating that it is a two day job. The first and second weeks, I was patient, giving them the benefit of doubt. Even though, staff never reached out to me to inform me of the process. I am always calling them to get, it will be ready on a specific day and never is. When I read the negative reviews, I noticed the owner "Terr Cullen" replied to each one with contact our service manager. He, just like his staff is not interested in customer satisfaction. This was my first and my last dealing with Terry Cullen Chevrolet. I will make certain that all dealership organizations and The BBB are aware of the service and unprofessional staff at Terry Cullen. Laura, Falicia and Jeremy are very nice on the phone and I appreciate that. However, they still have my car and I feel that they have caused problems with it, as one customer reported they did to is. The owner should be ashame of its staff and, how customers are treated. The competition in this industry is high with dealership staff that knows how to treat first time customers to have them become life timers. More

Money hungry I had dropped my car key n it fell apart. I was having a difficult time putting it back together correctly which would not allow me to start my car. I I had dropped my car key n it fell apart. I was having a difficult time putting it back together correctly which would not allow me to start my car. I asked a service writer if he could assist me in putting it back correct so that I could start my car again. He said that he would have cut another key and reprogram it which was going to cost over $300. I went home and kept working at it til I finally go it right and was able to start my car again. This was just one a bunch of bad service I rcvd fm this dealership. More

I had the worst experience ever! I had to call 3 times to get an estimate on the work I was having done. Then I dropped my car off at 10 a.m. and when I didn't hear from them by 3 I c I had to call 3 times to get an estimate on the work I was having done. Then I dropped my car off at 10 a.m. and when I didn't hear from them by 3 I called. I called 8 times over a 40 minute period and was placed on hold, then told my car wasn't there and I wasn't in their system when I had just had work done the week before. Finally a woman was able to confirm that my car was there and I asked to speak with a manager once I arrived. He only apologized and gave my car keys to an associate to pull my car around the front. After waiting 10 minutes I went on the inside to find out why my car hadn't been brought to the front yet. The guy who handed my keys off acted like he didn't know where he had put the keys; and the guy that actually had the keys was wondering around saying he couldn't find my car. So at that point I asked for my keys and I had to pull my car around myself. This was absolutely the worst customer service I have ever received!!! More

Horrible DO NOT TRUST TERRY CULLENS! Had me drive two hours to find out they didn't have the car that they said they had. The salesmen proceeded to walk out DO NOT TRUST TERRY CULLENS! Had me drive two hours to find out they didn't have the car that they said they had. The salesmen proceeded to walk out of the building and ignore us. The other salesmen and management proceeded to ignore us. Go someplace else, it'll be worth it. More

Personal Dealer Charles made me feel like I was the only one in the room . I appreciate his patience & outstanding customer service . I would recommend him to each & Charles made me feel like I was the only one in the room . I appreciate his patience & outstanding customer service . I would recommend him to each & everybody ! More

Terry Cullen Chevrolet a class operation I have bought 2 vehicles in the past year from Terry Cullen Chevrolet..My salesman was Charles Sampson..He and the dealership were very professional I have bought 2 vehicles in the past year from Terry Cullen Chevrolet..My salesman was Charles Sampson..He and the dealership were very professional and it was a pleasure doing business with them..I Highly recommend Charles as a salesman to everyone very honest hard working young man..I will be a repeat customer in the future.Thanks again.. More