Terry Reid Hyundai

Best Hyundai Dealership I've Encountered Drove out of my way to, first, get my former 2012 Sonata serviced and have now purchased a 2014 Santa Fe from this dealership. Even though it was not Drove out of my way to, first, get my former 2012 Sonata serviced and have now purchased a 2014 Santa Fe from this dealership. Even though it was not the closest dealership my experience with service at the other was not the best (and service people kept changing, like a revolving door, and that's never a good sign). Have to add that my salesperson Jay Watts and the finance lady, Ariana, were fabulous. They went out of their way to accommodate and make sure that everything was as desired, even to returning an item that was forgotten in a loaner car they had given me to use before the new car was delivered and ready for pick up. When we came to pick up the car our salesperson was busy and another salesperson, Mr. Johanson (sp?) made sure that we were comfortable while we waited. Treated my granddaughter like a princess. The drive is definitely worth it. Everyone makes you feel at home and comfortable. Not an easy thing to do at a car dealership. Kudos to Terry Reid Hyundai and his staff. More

Terry Reid Great cumstoner service and really on the ball. Checking up and following up with the customer is amazing. Get offer great services. Best of all they Great cumstoner service and really on the ball. Checking up and following up with the customer is amazing. Get offer great services. Best of all they sold me an amazing car. More

I took the car in because of the 'check engine' light. It was diagnosed as needing an oil control valve. I rec'd a call that the part was in and called back to make an appt. When I asked for the se light. It was diagnosed as needing an oil control valve. I rec'd a call that the part was in and called back to make an appt. When I asked for the service dept the person on the phone said they were busy and offered to help. We made an apt for that upcoming Saturday, I dropped the car off Friday night using the drop box and filled out the envelope that I put my key in and explained that is was in for warranty work as diagnosed by Terry Reid. I received a call a few hours later and the person said 'why is your car here?' I was shocked because they had done the diagnosis and I thought the information would be in their computer system. I talked it thru with them and they finally found the part THEY had ordered for my car. We hung up. About an hour later they called back and said they don't do warranty work on Saturdays and they I needed to come pick my car up and make another apt on a weekday. Obviously I was stunned and couldn't believe no one I had talked to up to this point thought of that before I had gone all the way to the dealership and spent so much time helping them figure out what they were supposed to be doing. I go pick it up, make a new apt for the following week, and re-drop the car off. I decided at this point to have them do an oil change while they had it. it was nice that I was able to get a loner car. I get a call later that day that they ordered the wrong oil control valve. my first thought is if the code the check engine light caused only tells you it's an oil control valve but not which one, and the car has 2, why don't you order both? So they kept the car an extra day to get the right valve in. I go pick it up the next day and I am told the pan for my transmission is cracked. I am really surprised because I have no fluid in my garage, driveway, or parking space at work. and they want to charge me in the area of $1,200 for the part, fluid, and labor. There is no way I'm taking the car back to that dealership for this! A couple weeks later the 'check engine' light is back on and I take the car to Cherokee Hyundai in the hopes that this dealership is competent. I drop the car off and they call me later that day and say that the car not only is severely over-filled with oil, but that the wrong oil filter is on the car. I can promise Terry Reid that not only will I never go back, I will vehemently recommend that no one takes their car there. Cherokee was awesome and they have earned my business. More

They really take care of their customers and stay in contact with you to make sure that you are satisfied .All of the employees are very friendly and attentive to helping you in any way they can contact with you to make sure that you are satisfied .All of the employees are very friendly and attentive to helping you in any way they can More

Lanny is a great sales person, helpful, educated on the vehicles, genuinely interested in helping the customer. Lanny helped me determine the best vehicle for me, told me everything about it inside and out vehicles, genuinely interested in helping the customer. Lanny helped me determine the best vehicle for me, told me everything about it inside and out. Even showed an old school driver how to drive a new fangled car. Very happy with my experience. No hassle negotiations. Go to Terry Reid and ask for Lanny. More

Cherelle beavers is the best sales person ! She help me get a new car and also took her time with me as well ! Thank you get a new car and also took her time with me as well ! Thank you More

I absolutely love my new Sonata. The service at Terry Reid Hyundai is outstanding and the people make all the difference. Thank you to everyone there for my experience! Reid Hyundai is outstanding and the people make all the difference. Thank you to everyone there for my experience! More

In February 2011, I purchased a pre-owned vehicle from Terry Reid Hyundai. It was the best vehicle decision I've made in a long time. The sales staff is very personable and extremely knowledgeable. I had Terry Reid Hyundai. It was the best vehicle decision I've made in a long time. The sales staff is very personable and extremely knowledgeable. I had several criteria my 'new' car needed to meet, and the staff knew immedately which cars on the lot would work for me. Three days after purchasing the vehicle, I was traveling on Interstate 75 when a large truck lost an item from its trailer and I couldn't avoid running over it. My front left tire popped immediately. I called Terry Reid Hyundai and they put me in touch with a roadside assistance service...and then they called back to make sure I was ok while waiting on the service truck. The next day I took my car to their service department where I was greeted by a friendly, professional staff. The service took no time at all, but while I was there, I sat in a comfortable waiting room, where the owner dropped in to see how I liked my car. I've never experienced that at another dealership. I've taken my car in for general maintenance a couple of times since then. Each visit has been just like the first. I'm treated very respectfully by a friendly group of honest people. I recommend Terry Reid Hyundai to anyone looking for a new or used vehicle. More

Sold us a used Hyundai, claiming we had 30K left on our bumper to bumper warranty, serviceable at any Hyundai dealership. Failed to give us the service record though (despite claiming this was their car re bumper to bumper warranty, serviceable at any Hyundai dealership. Failed to give us the service record though (despite claiming this was their car released from a recent lease.) Not giving us the service records nullifies our warranty, as we learned--we have no way to actually use it. We've called and written the agent, the customer service line and the owner over a dozen times, to get them to give us the records. We got no repsonse, got the brush off each time. These guys are NOT interested in repeat business. They should have honored our request to at least honor the warranty themselves, as this was a sales point they were claiming for this vehicle. There are many honest dealerships out there--sadly, this is not one of them. STAY AWAY! More

My wife and I drive from NYC to Marietta to visit family every year. In 2006, I was in need of a new car. While on a visit to the Booth Western Art Museum in Cartersville, we came upon the Terry Reid Kia de every year. In 2006, I was in need of a new car. While on a visit to the Booth Western Art Museum in Cartersville, we came upon the Terry Reid Kia dealership just around the corner. My sister had served with the US Army in Seoul, Korea and spoke highly of Korean culture. Besides, the Kia came with a 10 year warranty! While visiting Georgia over the holidays last month, we decided to trade in our Optima. We went back to Terry Reid because I remember being treated there quite well. This time I had my eye on the "2012 Car of the Year" Hyundai Elantra. Upon our unannounced arrival at Terry Reid Hyundai, we were recognized immediately as former customers by Claudia and treated with that Great Southern Hospitality in their new showroom! Our salesperson, Ariana Smith made us feel right at home. We test drove a the Sonata, Genesis and the Elantra. Ariana connected the Bluetooth for me and was everything one could wish for in a salesperson, no pressure, knowledgeable and trustworthy! Ben, the finance manager, had me out in a flash with a great rate too. At the last minute I said to Ariana I needed a front license plate holder in NY, she had the parts dept install one on the spot. Buying the car of the year...................smart move. Getting a great value on a trade in..........good business sense. Being treated as a loyal & valued customer...PRICELESS. Thank You Terry Reid Hyundai!! More