Terry Thompson Chevrolet

Warranty Service Took a brand new Colorado (purchased at a different dealership who gave me a better price) to Terry Thompson because of a blemish in the paint under t Took a brand new Colorado (purchased at a different dealership who gave me a better price) to Terry Thompson because of a blemish in the paint under the protective film over the rear wheel well on Tuesday. The service advisor (Greg) told me to bring it back on Thursday because their paint guy only worked Thursday and Friday. I brought it in this morning (July 2) only to be told by a different service advisor that the paint guy (Terry Thompson doesn't have a body shop) only works Friday and wouldn't be in this week due to the holiday. The Service Manager (Jason) told me I would have to take it to a Chevrolet Dealership with a body shop to get the work done under warranty. The nearest one is either Sandy Sansing in Pensacola or Bay in Mobile (either way about 45 minutes from the house). I called and spoke with the Service Manager at Sandy Sansing who recommended I contact Southern in Foley. I did and scheduled a service visit with them for Monday morning. Now bear in mind that Southern doesn't have a body shop either, but was more than willing to address the issue. THAT is customer service. Telling someone to go to another dealer is NOT. I am less than impressed with the treatment I received from Terry Thompson and even though they are significantly closer to my home than Southern, they will most definitely NOT be receiving my business in the future. For crying out loud....if you're the SERVICE manager....look up the definition of the word Service. More

Great experience and deal at Terry Thompson Chevrolet We bought a 2015 Chevy Silverado from Terry Thompson and were very pleased with all personnel at the dealership, especially our salesman, Mike Doan, w We bought a 2015 Chevy Silverado from Terry Thompson and were very pleased with all personnel at the dealership, especially our salesman, Mike Doan, who worked with us tirelessly to complete our purchase. Mike was very knowledgeable about the type vehicle we were interested in and found an exact match of what we wanted. We are so pleased with the purchase. Everyone at Terry Thompson was extremely helpful and friendly (from the receptionists to other sales personnel. When it's time to buy another vehicle, Terry Thompson Chevrolet will be our choice (from this day forward) "smile". Thanks again Mike! More

service at Terry Thompson Chevrolet Love Terry Thompson. The work is done in a timely manner and everyone is courteous and professional. Love Courtney ' s vivacious personality. I reco Love Terry Thompson. The work is done in a timely manner and everyone is courteous and professional. Love Courtney ' s vivacious personality. I recommend Terry Thompson to all.. More

Great service and friendly personal Very helpful sales people cliff was very helpful in getting my Silverado 2015 and would highly recommend terry Thompson chevrolet great trade in prici Very helpful sales people cliff was very helpful in getting my Silverado 2015 and would highly recommend terry Thompson chevrolet great trade in pricing daphne Alabama More

2015 Silverado Our salesman Karl was very pleasant and courtious. There had been a mess up on their website about the price of a truck(that was not on their lot). Th Our salesman Karl was very pleasant and courtious. There had been a mess up on their website about the price of a truck(that was not on their lot). They were able to honor the same discounts on a similar truck. I was very happy with the entire transaction and would definitely recommend this dealer and especially Karl to anyone. More

Excellent Customer Service We bought our Chevy Cruz after reviewing Terry Thompson's pre-owned vehicles online. Travis Bond answered all our questions and did his utmost to make We bought our Chevy Cruz after reviewing Terry Thompson's pre-owned vehicles online. Travis Bond answered all our questions and did his utmost to make our car purchasing experience a great one. More

Professional This Chevrolet dealer ship should be the bench mark all other dealership what to achieve. Terry Thompson has maintained both my 2005 Trailblazer and This Chevrolet dealer ship should be the bench mark all other dealership what to achieve. Terry Thompson has maintained both my 2005 Trailblazer and 2007 Silverado since I purchased them new, even though I did not purchase either vehicle from Terry Thompson. I tried the dealership that sold the vehicles and had numerous problems getting issues resolved. I kind of stumbled on Terry Thompson and have been a repeat customer of their service department since early 2006. I have found that the cost of maintenance is in line with locally owned independent repair shops. The big difference is that when I pick up the vehicle after servicing its fixed and ready to go. They don't believe in simply changing parts, they have the expertise and equipment to identify the problem and correct it. The entire staff, from service personnel to sales and front office staff are the best. They are focused on the customer and their satisfaction. More

Purchasing a used vehicle from Terry Thompson Chevrolet When purchasing a used vehicle from Terry Thompson they gave me a good deal on the vehicle, and appraised my trade-in higher than any other dealership When purchasing a used vehicle from Terry Thompson they gave me a good deal on the vehicle, and appraised my trade-in higher than any other dealership. And overall the whole process was a pleasant experience. I would definitely recommend them to anybody that is in the market for a new or used vehicle. More

Time well spent Working off night shift I told Nick I really was'nt wanting to spend the rest of my off day waiting around. He expediated my buying experience profess Working off night shift I told Nick I really was'nt wanting to spend the rest of my off day waiting around. He expediated my buying experience professionally. More

Service Dept very good Hate to see that Michelle has left but Courtney is excellent at her work. She said it would not be long with my maintenance and she was right. I have Hate to see that Michelle has left but Courtney is excellent at her work. She said it would not be long with my maintenance and she was right. I have always had excellent service with the service dept. More