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Terry's Ford of Peotone

Peotone, IL

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28 Reviews

363 N. Harlem Ave

Peotone, IL

60468

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Showing 28 reviews

December 07, 2018

Baby needed new shoes At last oil change , it was recommended I get 4 new tires before winter sets in. Their prices were good for the area. There was a rebate going on no More

by Frankfort Frau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred and Dina
November 30, 2018

They treat you like family. They took the time to take care of everything necessary on our new pick-up. It was just in for an oil change and a tire rotation, but we also had a pr More

by dave_marsett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dina
July 18, 2018

Honest and caring Chris Ciemny was our sales person. Great guy. Most important quality, listening. He was awesome. I would recommend him to anyone. The finance pers More

by dave_marsett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ciemny, Dennis Conadino
July 13, 2016

Wonderful car buying experience All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friend More

by previous GM buyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich
August 04, 2015

Great car, great price, low-pressure sales! My family and I visited several Ford dealerships in the area to find availability and pricing on Fusion and C-Max energy hybrids. We walked away from More

by Thomas Furke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Decker, Mike
Aug 18, 2015 -

Terry's Ford of Peotone responded

Thomas, Thank you very much for your feedback. We hope to be able to continue serving your vehicle needs and appreciate your business! Thanks, Terry's Ford

July 07, 2015

Completely fine with lying to your face apparently I want to say that we had a 100% positive experience with John Petro - after all we did walk away with a really great car at a really great price. I s More

by jt22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Petro
Aug 18, 2015 -

Terry's Ford of Peotone responded

I am very sorry you feel that way. We have been a Ford dealer for 25 years and Terry himself has been in the car business for over 50 years. We are signed up with over 20 different lenders. The term "shotgunning" refers to a dealer sending your information to every lender they are signed up with, which we did not do. What most people do not realize is that when you come to a dealership and want payments, the dealer must run your credit initially to get an idea of what interest rate a bank may give you so that we can estimate your monthly payment. That is your first inquiry. Once you agree to that payment, we then send your information along to the lender for them to approve the deal and give us your exact interest rate. In an effort to keep your payment as low as possible and save you in overall finance interest, we have Ford Credit and usually 2 other banks bid against one another. This in turn, helps keep your interest rate as competitive as possible. When you are looking at cars and have your credit run in a short amount of time, this is a perfectly normal thing and will not adversely affect your credit score. We apologize for not explaining this in better detail. As for your vehicle, it is Ford Certified which means it has passed an 172 point inspection. In addition to that, you have a 12-month/12,000 mile comprehensive limited warranty and a 7-year/100,000 mile powertrain limited warranty from its in-service date. The vehicle can be serviced at any Ford dealer. I am sure it will be a great car for you and will give you many years of reliable service and miles!

June 03, 2014

Called a lair Went in to test drive and possibly purchase a new 2013 Ford F150. Salesman John Petro set me up in the truck for a test drive. Loved the truck. Went i More

by cjn355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Petro
Aug 18, 2015 -

Terry's Ford of Peotone responded

Thank you for taking the time to leave us your honest feedback. We know this is an old review but we still would like the opportunity to address your experience with us. We regret to hear you had such a disappointing experience searching for a vehicle at our dealership. Please call us at your earliest convenience and ask for the General Manager Rich Sheridan so we can review some of the details of this matter and work to see if we can earn your business in the future. We look forward to hearing from you soon. Thanks, Terry’s Ford

November 25, 2012

Purchased A New Explorer Last Week Went To 5 Other Ford Dealers In The Area Kenny Was By Far The Most Professional Salesperson I've Have Ever Dealt With When It Came Time To Do The Paperwork I Was Worried More

by SadieBoxer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Lindsey And Kenny Pheifer
Aug 18, 2015 -

Terry's Ford of Peotone responded

Thank you for your feedback. We are family owned and take pride in being a small local business. Our job is to inform you of all of your options and show you the cost and benefits of each. We encourage our customers to protect their investment with products such as warranties but if you don't find the value, then we don't want you to feel pressured into buying them. We like to treat you like you are a member of the Terry's family and hope to have a lifelong relationship. Thanks again for the business! Take care, Terry's Ford

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