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Terryville Chevrolet
Terryville, CT
944 Reviews
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944 Reviews of Terryville Chevrolet
September 17, 2019
Very helpful They were very helpful in making the deal I could live with and explained everything I needed to know about the new car. Also Meg called a few days la They were very helpful in making the deal I could live with and explained everything I needed to know about the new car. Also Meg called a few days later and asked how everything was going and if I had any questions More
by JLEMELIN
Verified CustomerEmployees Worked With
Meg Haviland, Steven Burke
September 16, 2019
Happy until I received your mailing I was happy with my recent experience at Terryville Chevrolet(9/10 and 9/14/19) until I received a "private invite" in the mail on Saturday that seems I was happy with my recent experience at Terryville Chevrolet(9/10 and 9/14/19) until I received a "private invite" in the mail on Saturday that seems to have a better offer than I received. I intend to bring the flyer with me when I return this week to have the truck I purchased re-detailed because it was less than clean when I went to pick it up on Saturday. I have to say the mailing promised very big savings and after reading it I felt somewhat disappointed in the deal I received. The mailing mentions 0% financing and I wasn't offered anything near that rate. I feel that your dealership should have know I was sent the mailing and discussed it with me while I was there, since the reason I was there was because of a phone call promising a good deal on a trade in. The whole thing left me feeling like I missed out on a better offer. More
by mmarebeth
Employees Worked With
Jeremy Huard
September 15, 2019
Fast quick service Very nice staff, they worked with me on my trade and worked to get me in the car I wanted as soon as possible with the least amount of headache Very nice staff, they worked with me on my trade and worked to get me in the car I wanted as soon as possible with the least amount of headache More
by LORIAL.KNACK719
Employees Worked With
Derek Forsythe, John Giansanti
September 12, 2019
Enjoyable experience It was a very pleasurable experience and everyone went out of their way to help and they went above and beyond to find the truck that I wanted It was a very pleasurable experience and everyone went out of their way to help and they went above and beyond to find the truck that I wanted More
by BERGERONTOM
Employees Worked With
Meg Haviland, John Giansanti
September 12, 2019
CEL remediation I had a CEL for an emissions EVAP problem. Unfortunately the service dept could not replicate the warning. After hours of searching they could not fi I had a CEL for an emissions EVAP problem. Unfortunately the service dept could not replicate the warning. After hours of searching they could not find the problem. They even tried the smoke test to find the supposed vacuum leak, but to no avail. They finally extinguished the CEL and sent me on my way. Come back if/when it happens again I was told. Strange ? More
by DAVID.DAVIGNON
Employees Worked With
Matt, service writer
September 12, 2019
Will never return to this dealer Communication is poor. Promised truck back same day. Called everyday to check on when vehicle would be completed given the run around. Finally fixed v Communication is poor. Promised truck back same day. Called everyday to check on when vehicle would be completed given the run around. Finally fixed vehicle on day 5. Spoke to service manager who said “ your truck took up a lift which we charge $130 an hour for” apparently it’s my fault they did not fix my truck when promised. Filed complaint with owner about communication. Owner called and yelled at me. I hung up and then the service manager called to yell at me. All I wanted was basic communication. If the repair was delayed call me if the cost was increased call me. If I need a rental tell me. I just don’t think it is that hard. My recommendation stay far away from this shop. A simple apology and promise to do better the next time would have been sufficient. More
by ANGE2481
Employees Worked With
Ty the owner, Don Nenninger, Steven Burke
September 10, 2019
Great experience but.... Went in to ask about trading in an SUV that I really didn't like and they ( Chris G. And John G. ) We're very helpful and put in a truck they we are r Went in to ask about trading in an SUV that I really didn't like and they ( Chris G. And John G. ) We're very helpful and put in a truck they we are really happy with. The only reason for only 4 stars and not 5 is because it took way longer than we expected. But still had a great experience despite what you hear about the sales people at Terryville Chevrolet. When it's time to trade in my other vehicle I will definitely go back. More
by HJ001255
Employees Worked With
Chris Gagliardo, John Giansanti
September 10, 2019
GOOD SERVICE......BUT Your service is very good but I had a problem with the Sales Manager, Rich. I had discussed with him about selling one of my cars and Harry Raney was Your service is very good but I had a problem with the Sales Manager, Rich. I had discussed with him about selling one of my cars and Harry Raney was present. At that time he quoted me $15,100 A few weeks later I called him and told him I was ready to sell and he said to call him the beginning of August. When I called him the beginning of August he sounded very vague about buying the car. Then he was going to call me and let me know. Then I called him a few times and the secretary was going to give him a message but he never returned my phone calls. A few days later I finally reached him and he told me he was going to talk to his manager and would call me with the results. I never heard from him. I'm very disappointed in the Sales Mgr. I dealt with Danis Chevrolet and Terryville Chevrolet over the years and bought quite a few cars. I didn't like the way he was stringing me along and not being upfront. Therefore, I will finish my oil changes and detailing which is under contract but after that I will not be dealing with this dealership again. I am sorry it had to come to that point after so many years. More
by r.m.machining
Employees Worked With
Eric Bailey, Don Nenninger
September 08, 2019
Great. Thank you Appreciate the service. You guys have taken care of my car since I bought it from you!!! Great job. I’ll come again !!!!!! Thank you. Appreciate the service. You guys have taken care of my car since I bought it from you!!! Great job. I’ll come again !!!!!! Thank you. More
by MBJ
Employees Worked With
Eric Bailey
September 08, 2019
Waited 1.5 hours for an oil change/tire rotation I scheduled an appointment for 9:00am. By 10:30am, I checked in with the service desk to see if my truck was ready, and they said 5 more minutes. If I I scheduled an appointment for 9:00am. By 10:30am, I checked in with the service desk to see if my truck was ready, and they said 5 more minutes. If I can do my own oil on my back in my driveway in 20 minutes, how long should it take a technician with a lift? The only reason I get the service at a Terryville Chevy is so that I do not need to worry about disposal of the oil. If I have an appointment for 9:00am, the service should start shortly after. In the future, if the service shop is running behind schedule, that should be communicated to the customer. More
by allan.dodge
Employees Worked With
I do not remember names, or am blaming any one person
