Teton Toyota

The service representative (Christian) was Excellent. He arranged service that had multiple parts & unexpected changes. He was very knowledgeable, thoughtful & professional. All repairs were done well & He arranged service that had multiple parts & unexpected changes. He was very knowledgeable, thoughtful & professional. All repairs were done well & efficiently. The only glitch was a shipping delay, but that was handled well, including providing us with an alternate vehicle for several days. We live 100 miles away from this dealer & will gladly return. More

Good friendly personable staff on the spot ready to help . They look out for your best interest in the service shop. . They look out for your best interest in the service shop. More

Teton Toyota has gone above and beyond for us. We recently just picked up our third vehicle from them. Aaron, Bart, and Nick made this time the best experience yet. We recently just picked up our third vehicle from them. Aaron, Bart, and Nick made this time the best experience yet. More

Good selection of vehicles and a friendly staff. I purchased the vehicle on a Saturday morning. I purchased the vehicle on a Saturday morning. More

Polo assisted me with leasing my first vehicle, he gave me all of the options from buying vs leasing, took me out to test drive, he never pressured or persuaded me. He had the expertise to ask me specific me all of the options from buying vs leasing, took me out to test drive, he never pressured or persuaded me. He had the expertise to ask me specific questions so that I left with what I was comfortable with. Very friendly, greeted me at the door with a friendly smile! I am not tech savvy, he went above and beyond to assist me with setting up most of my online options. I will definitely recommend Polo! Also, Mary was very pleasant and personable. She answered all my financial questions and made a customized additional package to set my mind at ease. Thank you for such a great experience! More

Teton Toyota in Idaho Falls ID provides excellent service no matter why you go in no matter why you go in More

The sales staff were very helpful and friendly. Facility was clean and nice. Felt welcomed and received a full tour. Facility was clean and nice. Felt welcomed and received a full tour. More

I was very happy with the customer service. Everything was taken care of well and I have no complaints. Everything was taken care of well and I have no complaints. More

Wonderful first experience with everyone at Teton Toyota. My next Toyota will be from Teton! So easy and so helpful My next Toyota will be from Teton! So easy and so helpful More

Be VERY careful of them! Also check your hood before you leave! I’ve taken my Toyota there since 2017 (7 years). Service up to 23 Jan 2025 was OK. On 1-23-2025 I went in fo Also check your hood before you leave! I’ve taken my Toyota there since 2017 (7 years). Service up to 23 Jan 2025 was OK. On 1-23-2025 I went in for a lube, I was told I needed more done and that the threads in the oil pan had worn out. (I AUTHORIZED them to ONLY replace the oil pan). Also a transmission leak – No oil type leaks on my garage floor. (Shouldn’t I have seen a leak on my garage floor?) It took two more days to complete the work. I said I needed the oil pan to see worn out threads to verify they were not stripped. Zac, the service manager assured us that their supervisory oversight made it impossible for any mechanic to mess up the threads. He said the mechanics, which changes the oil, are mostly unskilled and monitored very closely because they could make mistakes. He implied they are monitored step by step even down to the removal of the drain pan plug and inspecting the threads in the drain pan. Zac said they replace 4 of the drain pans a year. Seems strange to me, my Honda has 350,000 miles and my Nissan has 200,000. Never had threads worn out on them? Never had oil pan threads wear out on any car I owned in my 66+ years of owning a car. With the exception of one car, ALL were higher mileage cars. His statement seemed to make Toyotas sound like real lemon with it only having 165,000 miles and that I should expect that again in another 165,000 miles. Reminded me of the 1980s Chrysler K-Car I once owned. The problems we noticed after being reassured that the supervisory oversight made errors or missing something impossible. The first thing was that the “free car wash” was not done. The second was that they had failed to properly close the hood, when I was half way home, on the highway, and driving at highway speeds the hood popped open to the safety latch. This could have caused a lost hood, an accident or perhaps killed someone. Third, the maintenance required system had not been reset. We had to do that since we live 100+ miles from Teton Toyota. That took almost two days to fix. After texting, calling, and leaving messages on their web site and waiting for about 8 hours, they sent us incomplete instructions about how to do the reset. I wonder what else they missed, like the tire rotation, is the car missing a couple of bolts on the oil pan and was the correct torque used etc. When I looked at the drain pan, they had installed an UNAUTHORIZED oversize drain plug in the drain pan which they also charged me for. Doing that made it so I could not inspect the threads to see if they had been stripped. Why did they do that? Was Teton Toyota trying to cover something up like stripped threads? I think it certainly could have been. I found charging me for an UNAUTHORIZED oversize drain pan plug showed just how classy they were. I feel Teton Toyota is trying to take advantage of me because I am an older man and I’m not all that savvy about cars. They state they have “strict procedures.” Right, None of this would have happened if that was the case! Before hand, I told them I wanted to inspect the threads on the pan to make sure they were not stripped. Why did they put a oversize drain plug in if not a cover up? If they cared my safety why didn't they contact me when they first heard the hood had not been not shut? There talk certainly sound sweet but their actions are certainly not. More