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Texan Buick GMC

Humble, TX

4.2
710 Reviews

18225 Eastex Fwy

Humble, TX

77338

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710 Reviews of Texan Buick GMC

October 09, 2023

Best dealership in Houston! ! Great employees and great management!! I’ll definitely send anyone that is interested in purchasing a vehicle to them! More

by MightyMo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff, Madison Spencer, Beth Patlan
Oct 11, 2023 -

Texan Buick GMC responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Texan GMC Buick Team

October 08, 2023

Rude! The internet price was $39991. And I live 183 miles from the dealership I wanted an out the door price so I wasn’t wasting my time. They kept insisti More

by travis
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Bobby Garza , Madison Spencer, Beth Patlan
Oct 10, 2023 -

Texan Buick GMC responded

Travis, we would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Texan GMC Buick Team

Oct 10, 2023 -

travis responded

No thank you. Why would I wanna work something out now with you when you didn’t have the time for me then. First impressions are important to me and I know now you’re not a dealer I would ever return to or recommend to anyone I know.

October 08, 2023

They are professional, every time my truck needs oil change, I just made appointment and i love they have service on Saturday. More

by adrianaguerrero061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Oct 10, 2023 -

Texan Buick GMC responded

We appreciate your input, Adriana. We're glad to hear that you are consistently impressed with the service we offer here at Texan GMC Buick. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Texan GMC Buick Team

October 07, 2023

When you finish rotating tires try checking the air, other than that service was good More

by selenayates8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 09, 2023 -

Texan Buick GMC responded

Thank you for taking the time to provide this feedback, Selena. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Texan GMC Buick Team

October 07, 2023

I origami started going to a different dealership and once I went to Texan I will never go anywhere else! My service representative Humberto is amazing! I describe to him what I am experiencing and he A More

by Inez D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Izaguirre
Oct 10, 2023 -

Texan Buick GMC responded

Hi Inez, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Texan GMC Buick Team

October 07, 2023

In my pass rating I gave a 5 stars. Not this time! parts department general man couldn’t get his face out of his computer and leave his chair to find my order. Which was in the cabinet More

by debbiebalestino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 09, 2023 -

Texan Buick GMC responded

Debbie, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give us a call so we can learn more and work towards a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, The Texan GMC Buick Team

October 06, 2023

Always helpful and concerned about our needs. Willing to go the extra mile to get us in the vehicle we want and they don’t try to sell us something we don’t want More

by gigemarie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Hernandez
Oct 09, 2023 -

Texan Buick GMC responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Texan GMC Buick Team

October 06, 2023

I found the workers at Texan dealership to be cooperative and very helpful when explaining how and why improvements are needed for liabable transportation. How and why car work is done is always explained to More

by bfreed50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Oct 09, 2023 -

Texan Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Texan GMC Buick Team

October 06, 2023

Disappointed that it took 3 days for diagnostic. I was in need of my vehicle and did not or was offered a loaner car.just really disappointed. More

by JOYSONG125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Oct 09, 2023 -

Texan Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us directly at your earliest convenience so we can discuss this further. Sincerely, The Texan GMC Buick Team

October 06, 2023

I feel like the last couple of times I was there I wasn't properly treated fairly More

by PATRICIAMCFARLAND0515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 09, 2023 -

Texan Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience, Patricia. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Texan GMC Buick Team

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