Texan Buick GMC

the worst customer service. I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an app I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an appointment and asked if I could make the appointment for 2 months and HUMBERTO told me yes, surprise when it arrived. The dealer told me we had to return the part because it had been 2 months and I asked for an explanation and he just laughed and told me ok, I live 90 miles away and that's inconvenient and they told me they were going to reorder the grill and until now I have not received any calls and it has been 8 months since I bought the truck More

Misdiagnosed my vehicle and when told they came back with the right diagnosis after they had to be told to recheck it. And charged me 214.68, did a labor fee and when I asked what that was, was told it's the the right diagnosis after they had to be told to recheck it. And charged me 214.68, did a labor fee and when I asked what that was, was told it's their tax. Informed them it's against the law to charge tax on labor. Ended up fixing my vehicle myself in 15 minutes, something they wanted to charge 2 hours of labor on. More

Contacted dealership to buy 1 maybe 2 Buick Enclaves per the price advertised on AutoTrader. I was willing to come from hundreds of miles away, but the dealer wanted to add $6,000 to the AutoTrader advertis the price advertised on AutoTrader. I was willing to come from hundreds of miles away, but the dealer wanted to add $6,000 to the AutoTrader advertised purchase price of each vehicle for "dealer prep fees and dealer add-on fees," and refused to remove it!! Dishonest, false advertising. Don't waste your time! I will take my business elsewhere! More

Appreciate the thoughtful service and all the patients given to customers on a regular basis thank you given to customers on a regular basis thank you More

Erika and the technician were great help keeping me informed of my vehicle situation and repairs needed. informed of my vehicle situation and repairs needed. More

I did bring in my service discount offer and handed to service advisor. Texan staff did a great job. Thank you again for your service. service advisor. Texan staff did a great job. Thank you again for your service. More

The Service Team and the Maintenace Technicians at Texan Buick GMC do a fantastic job! They are all extremely courteous, professional, and "caring" to one's comfort during the stay, as well as your satisfa Buick GMC do a fantastic job! They are all extremely courteous, professional, and "caring" to one's comfort during the stay, as well as your satisfaction regarding their work and the entire Texan Buick GMC "experience!" Out of all of the many-many makes of cars I have owned in my lifetime; Texan Buick GMC provides the BEST service! I am in my mid 70's and I have owned a lot of vehicles from Porches, Lincolns, Cadillacs, etc., etc.; thus, when I say Texan Buick GMC is the BEST, there have been many other dealerships who have had their chance to be the best, but none compared to Texan Buick GMC, i.e., they have no competition! More

My service advisor was a complete xxxxxxx. I had to deal with his boss & he wasn’t much better. I came to this dealership because the one in Baytown was rude to me. The first time I came to I had to deal with his boss & he wasn’t much better. I came to this dealership because the one in Baytown was rude to me. The first time I came to your dealership was pleasant but I think that’s because they were dealing with my husband. But Gunner was a complete JERK to me. I am going to buy a new vehicle but it will be from a dealership that values my business. More

A new vehicle was purchased. Immediately identified a repair that needed to happen. The repair had to be delayed due to scheduling. Finally got the truck in and they said they re Immediately identified a repair that needed to happen. The repair had to be delayed due to scheduling. Finally got the truck in and they said they repaired it, but it was not repaired. Additionally, during the oil change, they left enough residual oil that it was dripping on the concrete after I got back from picking it up. They pleasantly told me to bring the truck in and they would fix the oil leak but they did not fix the steering issue. Also when I purchased the vehicle it was missing 2 options that said "Dealer installed". They were not installed. I finally got one of them installed at the 7500 mile service but the other still hasn't come off of backorder. I am currently at 22500. Not happy. More

The service dept is great! This is a big reason I keep returning. Lazaro takes great care of the customers. This is a big reason I keep returning. Lazaro takes great care of the customers. More