Texan Buick GMC

Outstanding customer service As soon as I got to the dealer I was getting by Alfredo, he showed interest on the vehicle we were looking for and showwd us options and colors . Fin As soon as I got to the dealer I was getting by Alfredo, he showed interest on the vehicle we were looking for and showwd us options and colors . Financing was easy. Charles help was very good as well .great customer service. More

Horrible dealer not a professional management I just purchased a Car that they told everything in working condition , but as soon as I left the dealer ( Texan gmc Buick ) I found out the windshiel I just purchased a Car that they told everything in working condition , but as soon as I left the dealer ( Texan gmc Buick ) I found out the windshield wiper not working and I immediately called them back and let them know , they told me come we’ll take care of it and I drove 1 hour from Katy to there and they just told me oh windshield pump is not working but we’ll not help you with your problem .!! I understand I buy as is but I asked if everything in working condition and they said yes I found about the problem after driving 5 miles from dealership, if you weren’t going to fixe the problem that you guys lied and told me everything is working , than why would you make me come 1 hour a way and spend my time and money on gas it’s not fair .!! I’ll newer go back there and I’ll tell everybody I know not to trust TEXAN GMC And BUICK ever.!! This not the customer service it’s a joke.!! More

It was great The service was great, Alfredo was very friendly and very professional he explained everything good about my car and showed me everything inside and t The service was great, Alfredo was very friendly and very professional he explained everything good about my car and showed me everything inside and the features of my car More

Gran Servicio Package Great sales department , Jeff Turner and Eric Candanosa exceeded my expectations . Scott Tibitts sales Manager fulfilled his promise and Lionel and An Great sales department , Jeff Turner and Eric Candanosa exceeded my expectations . Scott Tibitts sales Manager fulfilled his promise and Lionel and Anita teamed up for a thorough delivery . More

Great The process was very good from my sales person all the way to the finance person I love the Enclave the color inside and out The process was very good from my sales person all the way to the finance person I love the Enclave the color inside and out More

Credit issues Have had credit issues and a very poor experience with a previous dealer so I was very skeptical when I got there. The experience was pleasant though Have had credit issues and a very poor experience with a previous dealer so I was very skeptical when I got there. The experience was pleasant though it did take a couple hours. I drove my new encore home the same day with pretty good payments and not much of a down payment. More

Robert'Review I was greatly appreciated everything after traveling from Louisiana. That took great care of me and my wife. Thanks Mr. ERIC CANDANOSA for making our I was greatly appreciated everything after traveling from Louisiana. That took great care of me and my wife. Thanks Mr. ERIC CANDANOSA for making our visit memorable !!! More

Work really well for me Very patient with me and worked with me on getting everything together to buy my new truck. Will recommend Texan GMC to others looking a new or used v Very patient with me and worked with me on getting everything together to buy my new truck. Will recommend Texan GMC to others looking a new or used vehicle More

Texan Buick GMC took care of me! I am very pleased with my vehicle choice. I would recommend this dealer to aanyone that I know that is car shopping.Thank you for the great service. I am very pleased with my vehicle choice. I would recommend this dealer to aanyone that I know that is car shopping.Thank you for the great service. More

USED CAR BUYER BEWARE.. My Name is Bob L. and to be frank, I'm not too pleased with how this dealership handled the issue regarding the purchase of a car I got from your lot My Name is Bob L. and to be frank, I'm not too pleased with how this dealership handled the issue regarding the purchase of a car I got from your lot. I thought for once I'd try doing business locally in my area by not driving all over Houston, last time I'll be doing that. Last week my wife and I dropped in to the Texan GMC Buick dealer off of Hwy 59 (18225 Eastex Freeway Humble TX 77338) and found a used vehicle my wife would like to have, so anyways we test drove it and decided it was the car for her. After a short period of price haggling we agreed on a price, I signed the required documents, waited twenty minutes for them to prep the car and was told the car is ready. As my wife and I were exiting the show room onto the lot the sales person (Paul Hernandez) advised me that there is only one key fob, I turned to him and said “when will I get the other one”? He responded they are aware of the missing second key and will ask the previous owner as to where it’s at and will get back to me in a few days. I returned the same day to drop off 3 keys for the vehicle I just sold to them and a check for the vehicle I just purchased, I also reiterated to the finance manager (Joe Gomez) that “not having the second key is not acceptable and I would not have purchased the car if I was disclosed this information earlier”, I was running late for work and as I was exiting his office Mr. Gomez said “not to expect the second key”, yet an hour before he was the person passing me documents to sign and reiterating that “his job is to make sure to do what is necessary to make the customer happy and resolve any issues”. I told him I hope you find it and left. Couple days had passed and I got a call from Paul saying that the second key cannot be located and that I needed to come and talk to the manager as to what they can do, and besides I needed to bring the car in because they forgot to get a safety inspection done. Two days passed, I'm at the Texan GMC Buick dealer with the car for a safety inspection, as I was waiting I went into and spoke to Lonnie Gibson (Sales Manager) to see what they can do. He told me "it’s a used car", "we didn’t promise a second key", "and there is nothing they can do" AND had the balls to ask me if I ever purchased a used car from a lot before? I said yes, actually the vehicle I just turned in was from a Toyota dealer and at the time of pick up had only the valet key, I spoke to the manager and they provided 2 keys and 2 remotes (well done Don McGill Toyota!). This time I purchased a 2013 Mercedes from a Buick dealer, paid cash, and was treated like this? This is nothing short of an insult, aside from utilizing shady sales practices, not being up front and nothing short of being liars for their own greed and bonuses. In this case buyer beware if you were to do business with them. More