Texan Buick GMC

Worst dealership in Houston area Purchased a fully loaded slt less than a year ago. They we're great. Bought used and had a clean carfax. Find out later it had been in a wreck. Th Purchased a fully loaded slt less than a year ago. They we're great. Bought used and had a clean carfax. Find out later it had been in a wreck. Then it wouldnt pass inspection. Took it in. After a week and a half they call me that it's ready and inspected. I get there and they give me a failed inspection paper. And there's a dent in my bumper. The service guy said he was sorry. I asked how can we fix it and he said he will have to give me a new bumper. I emailed him to set up a time to get the new bumper and now he says his guys didn't do it. And they said it wouldn't pass because of the tv installed in the truck. The tv came in the truck when I bought it. So they gave me back my truck still not passing inspection. With a dent in the back bumper they won't fix. And the tv that came in the truck disconnected. And all they tried to do to help was up sale me to another truck and when I said it wasn't fair they just said they can't lose money on a deal. I own a local business and I'm going to tell everyone I know and every customer I have in the humble area what they do and how they treat a customer that spends $40k. Soon as you leave buying your truck here that's the end of your support. I bought the truck because it was loaded with a tv for my son and they we're close to my house and it only had 7900 miles. Now I have a truck with a wreck in the carfax history affecting resale value. A dent in the back bumper. A tv that doesn't work. All I wanted them to do was fix it and the bumper and the tv and gm certify like they said it was when I bought it. And I overheard them say that the day I bought it was the day it was traded in. They never had a chance to certify it for the extra warranty like they said it was. More

Poor Service My vehicle was taken in for oil change and service due to my check engine light, my vehicle was not driving any differently but my light was on. The t My vehicle was taken in for oil change and service due to my check engine light, my vehicle was not driving any differently but my light was on. The technician could not figure out what was wrong with my vehicle. He called my husband to ask him if he knew what was going on with it because the computer was throwing almost 2 dozen false codes. My husband told them he did not know which is why we took it to them in the first place. They finally decided it was my fuse box and replaced it. When I picked up my vehicle, I had to turn right back around and take it back. There was a very loud popping noise and my radio was shorting out. We received a call a few days later letting us know our vehicle was once again ready. Upon pick up I was informed that the technician who replaced the fuse box was in to much of a rush and did not put the box back in the proper way so it shorted out and a new one was ordered and put in properly. I did not make it home from the dealership before my vehicle's check engine light was back on and my vehicle was no longer driving properly. I took it back to the dealership once again to be asked if I just wanted an application for a new car. In a frustrating situation, that was not a welcome comment. I just wanted my car fixed properly. I was called the next day and informed that my catalytic converter was the problem and would not be covered under my warranty so it would cost me close to $1000 to replace. When I questioned the technician as to why this issue would not have been noticed before and why all of the sudden my vehicle was driving improperly when I was having no issue with it prior to service, he informed me that the computer does not throw false codes and if that is what it says then that was what was wrong. This was very confusing since the week prior at the beginning of service we were called regarding the dozen plus false codes that the computer was showing. I suggested checking my O2 sensors since that is an issue related to the catalytic converter which would cause similar issues. The technician would not even check into the possibility. He told me if the code said catalytic converter then that is what it is. I decided to pick up my vehicle and take it for a second opinion. I am very dissatisfied with the service I was provided. More

Great experience !! Wonderful experience !! Everyone was very accommodating . I was introduced to everyone in the service department. My salesman greeted us with the utmo Wonderful experience !! Everyone was very accommodating . I was introduced to everyone in the service department. My salesman greeted us with the utmos professionalism. He was very knowledgeable of the vehicle. He made us feel very comfortable with our purchase . More

Great Service! Our salesman Johnny smith very friendly and nice! Had all answers to our questions,very helpful! Would definantly recommend this dealership and salesm Our salesman Johnny smith very friendly and nice! Had all answers to our questions,very helpful! Would definantly recommend this dealership and salesman! Great customer service. More

Awesome it was a nice experience and i never thought it was going to be so easy to get a truck. I defitely will come back soon. it was a nice experience and i never thought it was going to be so easy to get a truck. I defitely will come back soon. More

Deceptive and unprofessional I bought a certified used truck last summer and felt that I got a fair deal. I took it back in for the "certified" oil changes (by appointment) and d I bought a certified used truck last summer and felt that I got a fair deal. I took it back in for the "certified" oil changes (by appointment) and didn't think much about it. Then I decided to trade in the truck (9 months later) and get a different used truck from their lot. I called the sales manager I dealt with last summer and told him what I wanted to do...bring the current truck in for service and look at the used truck and discuss options with him. He set up an appointment with me for the next day to have my truck serviced and take a look at the other vehicle. I arrived on time to service department (4 star rating for that department) only to find the sales manager gave me the incorrect appointment time. Service department accommodated me so I went over to meet w sales to see the other truck. He wasn't there! I text him and he said he was running errands for boss and he wouldn't be back for a while. He sent someone else over to help me (poor new guy). after waiting around for about an hour, I finally asked WHERE IS THE OTHER VEHICLE I came to see. He said it isn't here. It was loaned out for a loaner vehicle and won't be back until after 5 and I should come back. Ummmm, no thank you. To make matters worse and seal the deal as the worst car dealership experience ever, they tried to offer me HALF of what I paid for the truck less than a year ago!!! I rolled over only $2000 onto the new note but was assured it was such a great deal that it wouldn't matter in a year. I thought they either screwed me upon purchase or upon trying to trade it in....now I KNOW it was both. I went to the Chevrolet store a mile away and bought not one, but TWO brand spanking new Chevrolet trucks. I completed a survey with details but never heard a word back. PS. I never heard from the sales manager who missed the appointment either. More

Excellent!! Good salesman.. Nice inventory. Clean cars. Nice lounge, friendly receptionist. Juan was very friendly and helpful. Look forward to doing business w Good salesman.. Nice inventory. Clean cars. Nice lounge, friendly receptionist. Juan was very friendly and helpful. Look forward to doing business with you in the near future. More

No Hassle Very Professional Sales Experience I had already been to 5 other Dealerships in the Conroe, Texas area, i was very frustrated with what I would consider sales people Not listening to me I had already been to 5 other Dealerships in the Conroe, Texas area, i was very frustrated with what I would consider sales people Not listening to me and trying to give me what I did not want, from trying to sell me a truck out of my price range to offering a Bare Bones truck. I then did what I should have done in the first place, stopped and asked the Lord to help me find a Truck. I then went on Line and started Looking up Local GMC truck dealers in Texas and found TEXAN in Humble, I went to there WEB sight and found 4 trucks with what I wanted on the truck and in the Price range I wanted to spend, I called the dealership and Spoke to a man named Johnny Smith, I told him I only had a couple of Hours he said No Problem, when I arrived I was greeted with very professional folks who introduced me to Johnny, we looked at the 4 trucks I picked one of them and Said this is the deal I want to do, with the agreement of the GSM, I signed the paperwork and Off I went. More

Everything was great I had shopped around for a couple of weeks at many dealerships around town and hands down johnnie smith was the most helpful sale manager I dealt with I had shopped around for a couple of weeks at many dealerships around town and hands down johnnie smith was the most helpful sale manager I dealt with. He kept me informed and went out of his way in my search for a used truck. He is the reason this review is 5 stars. More

Great experience all aroubd I worked with Johnny Smith but Everyone was helpful. They were straight forward, vehicle priced good, financing explained. When things were going to I worked with Johnny Smith but Everyone was helpful. They were straight forward, vehicle priced good, financing explained. When things were going to take longer than expected, we were allowed to go home and wait. I appreciate that we didn't just have to sit there and wait. More