Trey Wilmore is one of the service advisors and I was very dissatisfied with my care and service at Texan Dodge, Humble. I had warranty work completed which require them to open the dash. They did do the warranty work fine but putting the dash back together left me with the air conditioning flow not correct. The initial service helper said they would have to talk to the service manager. told me they did not do this. I spoke to the service manager and he claimed they did not work on it and I would have to schedule a service to correct it. Not sure why I would have to pay for a service when it was working fine before the recall maintenance.
I had also purchased a three package for car wash, oil change and tire rotation package. The first change the came and informed me of the vehicle requiring a hundred thousand tune up and cost me over $1,000.00. The second time I went for the oil change, tire rotation and wash, I was informed of service required near $860.00. My last stop for oil change, tire rotation and wash resulted in a recommendation for my engine tune up again, along with fluids changed for $1059.98; cabin filter change, wipers, and tire balance for $164.90; tune rec. 100k, fuel injection, and engine decarb for $450.00; ending total $1804.80. I personally changed the cabin filter earlier fall, I had two new tires and a alignment and they told me it was required again.
This sale pressure is like when I was working retail and the manager told me to work at getting a $100.00 dollar additional basket. Worse thing is Texan Dodge just completed my engine tune up.