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Texan Dodge Chrysler Jeep Ram
Humble, TX
522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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522 Reviews of Texan Dodge Chrysler Jeep Ram
June 09, 2023
I purchased a 2019 Kia Optima. I later found out that it was difficult to get insurance for Kia due to the high theft rates and for the theft software. So I called the financial co I later found out that it was difficult to get insurance for Kia due to the high theft rates and for the theft software. So I called the financial company and told them the issue I was having. The company suggested that I call the dealership and get a reverse contract (manager unwind) or find an even trade for another vehicle. I later called Texan, told them my problem and received no help phone call or reply. (That was 2 weeks ago. So TODAY I called and just told them that I will be returning the car because my 30 days isn't up. ( Someone had time to talk today..sarcasm) The General manager told me that I could not return it or get my down payment back and was being very rude. My son died last year and this purchase was supposed to be special because I got it a day before Mother's day. But instead it turned out to be a nightmare. They get your money and have nothing to do with you after the deal is done. (But claim they care about the customers...in which is a lie. They told me I could bring the car back within 30days if I had any issues. (Issues wasn't specified) That was a lie also. More
by Tamisha.baxter
Employees Worked With
Rude general manager
May 18, 2023
Service was great and my advisor Nic was so helpful! The estimated time that he quoted was correct and he kept me informed of the types of service that was needed. The estimated time that he quoted was correct and he kept me informed of the types of service that was needed. More
by Grand
Employees Worked With
Nic
May 12, 2023
I have never had such excellent treatment from a dealership, Gerardo went over and above my expectations. I couldn't be more pleased. dealership, Gerardo went over and above my expectations. I couldn't be more pleased. More
by Happy granny
Employees Worked With
Gerardo Valle, Franklyn Vernon and William
April 30, 2023
ABSOLUTELY HORRIBLE! xxxx POOR SERVICE! Truck went back 4 times for same issue until I took it to another dealer and issue was found And fixed immediately. While it wa xxxx POOR SERVICE! Truck went back 4 times for same issue until I took it to another dealer and issue was found And fixed immediately. While it was there I would have to call for updates as service advisor had no urgency and was not calling me with updates. Not to mention they wrecked my truck while it was there for service. They didn’t even tell me. I stumbled across it when I got home. More
by Nldavisjr
Employees Worked With
Rob
April 19, 2023
The sales personnel are exceptional, however I can’t say the same for the service department. This is the second time I have taken my car in for service and have had a problem. Today I arrived at 7:30 A.M. the same for the service department. This is the second time I have taken my car in for service and have had a problem. Today I arrived at 7:30 A.M. my appointment time for an oil change and tire rotation. The service advisor then brought over the print out at 8 am and informed me that I needed an alignment. I said yes let’s do the alignment. I was there for 3 hrs and 30 mins waiting for my car. That was absurd. The service department makes me not want to purchase another vehicle with them due to my first two experiences being horrible. More
by deborah71.j
Employees Worked With
Justin
April 05, 2023
I loved this dealership location and very quick service and waiting area. Ms. Zielonka was very informative and let me know what maintenance to come in for next. and waiting area. Ms. Zielonka was very informative and let me know what maintenance to come in for next. More
by Gloria Serrato
Employees Worked With
D’Ree Zielonka
