Texan Hyundai

Worst dealership in Houston area. Promised me to fix the recall in 2 day on a brand new car before selling it to me. Now it’s almost a month with no fix and zero customer service. St Promised me to fix the recall in 2 day on a brand new car before selling it to me. Now it’s almost a month with no fix and zero customer service. Stay away from Texan Hyundai and sales consultant Brandon Alderson. More

Good communication, respecting the costomer time, clear words and no hassle no games. Recommend dealer words and no hassle no games. Recommend dealer More

Do not go to this dealer they are crooks. They have shady business practices and will play numbers game. Any honest dealer will give you their written offer when they refuse to do so they're They have shady business practices and will play numbers game. Any honest dealer will give you their written offer when they refuse to do so they're hiding something. When I asked what the trade in was they tried to play games and flat out lied to me. Do yourself a favor and don't buy from crooks. More

They never responded to my request for information. I found out through other means that the vehicle I was interested in had been sent to auction. I found out through other means that the vehicle I was interested in had been sent to auction. More

Looking for a car after previous hit and totaled. Understanding increased demand and dealers are forcing addons and some markup, but this dealership is way out of line with what I'm seeing along oth Understanding increased demand and dealers are forcing addons and some markup, but this dealership is way out of line with what I'm seeing along others. They have a $10000 markup. Of which maybe 3000 is for already overpriced insurance items. I really wish I had looked at the reviews before during 1.5 hrs to test drive. I hope all the locals remember how much they were gouged by this dealership when things get back to normal and take their business somewhere else. Salesman was Brandon and was very nice but the managers are way out to lunch. More

Wow what can I say. $8k mark up over sticker for a Tucson! The mark up is not on the website nor is it on the sticker. We found out when I asked for a total price before $8k mark up over sticker for a Tucson! The mark up is not on the website nor is it on the sticker. We found out when I asked for a total price before giving a deposit to hold the car. He tried to say it fast so I didnt hear it. After questioning it, tried to say it covers the warranty. I shook my head, couldnt believe what he was saying. I didnt think car dealers still try to sneak in extra fees like a dealer markup. Listing one price, asking for a higher price when we get there. They are hard to reach anyone by phone. My wife and I gave up on this place. Should have known when they hung up on us the first time, to not go back More

DO NOT PURCHASE a car from Texan Hyundai. This has been the worst experience of my life. My salesman (Jose Suarez) will not return my call. Jose in Service will not return my call. From C This has been the worst experience of my life. My salesman (Jose Suarez) will not return my call. Jose in Service will not return my call. From Customer Service hanging up on me to No return calls or text. Once they get your money, they don't want anything to do with you. I purchased a 2017 Mercedes GLA250 on 03/03/2022. Here is my personal experience. BE WARE! At time of purchase the following items were to be taken care as agreed upon by Jose - "we will take care of you" • Sunroof not working • No SIM card • Back of Passenger seat the • Tint Windows 3/15 • Per Jose via Messenger o We can take it to Mercedes for you and give you a loaner while they fix it I had tried calling to set up time to get my car fixed with Jose and Service • Jose - Would not return my calls • Service stated I needed to talk to my sales person 3/17 • I took my car to Mercedes where they advised the extended warranty I purchased at the time I bought the car was "blackballed" (Endurance) • Called back to Texan Hyundai and asked for a sales manager spoke to Carlos o Advised that I was not getting calls back from Jose to get my car in to get fixed and that I had taken to Mercedes-Sugarland and the warranty was blackballed. o He stated he would get with Jose and call me back o No call back 3/18 • Still no call back from Carlos or Jose • I called back around 5-6pm. Asked for a sales manager. The receptionist advised no one was available and they were working new deals. Transferred me to a voicemail. • Called back to not transfer me to a VM I needed to talk to someone and explained the situation. He hung up on me. • Called back several times and they would not answer my call • Called back to Service and spoke to a manager and they connected me with Philip Lam • Philip expressed concern and advised to bring my car in the next morning and ask for him - "I will make sure you are take care of" 3/19 • Saturday morning Philip advised I could not get a loaner car and it was a liability. I would have to leave my car but since I could not get a loaner, I could not leave it because I needed transportation to the airport due to travel. o Was advised to bring car back once I got back 4/2 • Took my car back to Texan Hyundai to get repairs • My boyfriend drove to Rosenburg to get me since they told me no loader • Jose was waiting and had a loaner and told me he told Philp he would have a loaner. No one told me and I had my boyfriend drive from Rosharon to Rosenburg when I didn’t have to 4/7 • Text Jose for an update on my car o "they're still working on your vehicle ETA by the End of next week 4/15 • Service (Zach) stated they just rec'd the part that morning and it would be fixed done Monday or Tuesday 4/19 • Service (Zach) stated they are having an Issue with the part • I reached out to Philip to see if he could him - he would follow up tomorrow 4/20 • Zach called and stated they needed a switch and car would be done on Friday 4/22 • Zach told me my car is not there at their service and it was out sourced. He gave me Eric's number • I called Eric and he stated they never brought my car to him until 4/13 the week before. He never advised that they would have the part Thursday and it would be done by Friday and it actually would take 3-5 days to receive • Advised Philip the plates expired 4/18 on the loaner 4/29 • Zach/Service called and advised sunroof still not working and they had to order another part they do not have an ETA • I reached out to Philip and wanted my car taken to Mercedes and wanted a call back • Philip reached out at the end of the day and said he had an emergency. And would call me Saturday morning. 5/2 • NO CALL BACK FROM ANYONE. I called this morning and no answer on Philip’s cell phone. Tried the main phone number twice today and was told he is with a meeting and with a customer. Also asked for the General Manager who also they told me the same thing in a meeting and with a customer. More

Spent several hours on the phone and texting with Veronica yesterday. Set up an appt to drive 4 hours to meet and make a deal. I sent a text to her this morning to confirm all of our agreements. S Veronica yesterday. Set up an appt to drive 4 hours to meet and make a deal. I sent a text to her this morning to confirm all of our agreements. She did not respond. Sent another text an hour later again with no response. Called the dealership and they told me she was off this week but could transfer me to her. I was disconnected. Tried to call back and was sent to voicemail. Very unprofessional and very happy I didn't make the trip. Would not recommend!!! More

Victoria the internet sales director was rude and ignored me after I ask for the total with TTL so I can get a company check cut out to buy the vehicle. Guess they don’t care to sell cars me after I ask for the total with TTL so I can get a company check cut out to buy the vehicle. Guess they don’t care to sell cars More

Called and set an appointment to buy a Palisades that was coming in next week. I was assured there was no “Price adjustment” and that the dealership would take great care of me. I drive 3 hours to the appoin coming in next week. I was assured there was no “Price adjustment” and that the dealership would take great care of me. I drive 3 hours to the appointment only to be presented with a worksheet with the price of the vehicle increased 10k over MSRP. When I questioned the price I wasn’t told that just what it is and that the individual I talked to on the phone was just a 3rd party rep that Hyundai hires to set appointments! What incredible shady practices! I have no problem with dealerships making price adjustments on vehicles, their dealerships their practices, but when they flat out lie and conceal their adjustment until the purchase? I will NEVER buy anything from this dealership and will be quite vocal on all Hyundai and Palisade websites and blogs as to the practices by this dealership! Shame on you. More