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Texas Auto North

Houston, TX

4.5
350 Lifetime Reviews Review Dealership

11655 North Freeway

Houston, TX

77060

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350 Reviews of Texas Auto North

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August 04, 2020

"Edward Cavazos"

- Edward C

Every time I buy from this dealership I have a great experience. My sales person was Phillip Lockhart , and he was amazing, he worked really hard to get my purchase expedited so I could be on my way, please be sure to ask for him when you visit the dealership JD the General Manager is such a genuine person, I saw this guy walking around with a lady and her dog out in the car lot showing her vehicle's, this is how nice this guy is, I'm sure he could of got any sales person there to do that for him. Eric the service manager ran a computer scan for me on my 2015 BMW 6 series before I left just to make sure the vehicle was in perfect running condition What a team of guys . I was truly amazed This is my 3rd vehicle purchasing from Tx Auto North, and I will continue to buy from this dealership Edward Cavazos

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Recommend Dealer
Yes
Employees Worked With
Philip Lockhart
5.0
April 23, 2020

"We worked with David when selling the vehicle he was..."

- Drena

We worked with David when selling the vehicle he was great and was able to get the deal done but thing quick went south 3 days after she bought it, she was sold a lemon. First the break would catch almost causing her to wreck she took it back to the dealership and they replaced and supposedly fix the problem. At this point it has been 3 weeks since purchase now the vehicle will not pick up speedy called and ask what could be done told nothing so took it to a mechanic shop upon taking it to the shop the vehicle would not stop almost cause my husband us to get I a really bad accident. So they mechanic is checking to see what is wrong an was told they put a part on wrong and there is a pissed that need to be replace on the cam shaft in the engine, there is also a vacuum pump that attaches to the cam shaft that was messed in the process that got worn down which Was cause if the break to lock then I was told they would also have to clean the engine due to plastic getting in there from a mess they caused. I called to see what could be done was told nothing so I am having to come out of pocket 3000 to 4000 to get this vehicle fixed and haven’t even had it month I called the finance company and they were in complete shock of what I was dealing with. I am so disappointed with this dealership. I also got call after the car would not pick up speed asking me to bring the vehicle so that I can get it inspection which is something that should have been done prior to receiving it told them of the issues I was having and was told since the check I’m engine light came on it wouldn’t pass need to get it fixed first then bring it in this didn’t seat right with me.

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Recommend Dealer
No
Employees Worked With
David Melendez
2.0
March 12, 2020

"horrible experience, irresponsible management,..."

- cristian Martinez

horrible experience, irresponsible management, inexperienced salesmans. no mechanics at all. they are just parts changers.The cars they sell they may look good in the outside but they dont tell you about the engine

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Recommend Dealer
No
Employees Worked With
Mahdi Jalil
1.0
David Melendez
1.0
Other Employees : frank, David,erick,
January 07, 2020

"Best car buying experience ever! "

- Kirby Sims

In all of my years of purchasing cars this was my best experience by far. David Melendez was amazing. I will be a lifelong customer based on the exceptional service he provided. Kirby Sims

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Recommend Dealer
Yes
Employees Worked With
David Melendez
5.0
December 29, 2019

"Worst Car Buying Experience Ever"

- jwarren2slb

Negotiated price on vehicle after several hours only to be told during paperwork that down payment was put on vehicle onlineand they could not sell.

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Recommend Dealer
No
Employees Worked With
It was manager I dealt with.
December 24, 2019

"Very easy process"

- Brandon Gomez

Very easy process to purchase a vehicle. Overall a great experience with very friendly and helpful staff. Texas Auto and my salesperson Bobby Taylor rocks!!!

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Recommend Dealer
Yes
Employees Worked With
Bobby Taylor
December 24, 2019

"Amazing experience"

- jlolo458

I had an amazing experience with Texas Auto. I was very hesitant at first and indecisive but the extreme patience that Bobby had with me was shocking and very comforting. I am very happy with my purchase.

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Recommend Dealer
Yes
Employees Worked With
Bobby Taylor
December 24, 2019

"Love my car"

- Jason Milson

I absolutely loved buying from Texas Auto, it’s easy and I so simple! Bobby was great and everyone I worked with was super friendly also. I highly recommend buying from Texas Auto.

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Recommend Dealer
Yes
Employees Worked With
Bobby Taylor
December 04, 2019

"Amazing experience with Texas Auto"

- gumpy

I had an amazing experience with Texas Auto North and Bobby and by far this was the easiest and most hassle free car buying experience I ever had, thanks again!

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Recommend Dealer
Yes
Employees Worked With
Bobby Taylor
December 04, 2019

"Great experience and friendly staff!!!"

- poboy52

My experience has been great with Texas Auto! The car looks great and is in great condition. It was just as advertised. My salesperson Bobby was very professional and met my needs.

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Recommend Dealer
Yes
Employees Worked With
Bobby Taylor
1
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