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Texas Dodge - Service Center

Amarillo, TX

1.1
39 Lifetime Reviews Review Dealership

39 Reviews of Texas Dodge - Service Center

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August 19, 2020

"Needed to bring car in because of a light not working,..."

- Customer

Needed to bring car in because of a light not working, employee was very rude. I have to take my Jeep elsewhere to get checked.

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Recommend Dealer
No
Employees Worked With
Other Employees : Service Dept.
Aug 21, 2020 -

Texas Dodge responded

We apologize but we are unable to find you in our system from this review. If you have concerns regarding a recent visit, please contact our dealership and ask for our Service Manager. Thank you.

November 10, 2019

"Service Center Mayhem"

- Dissatisfied

If you look at Texas Dodge's "Read Our Reviews" section in their "About" tab they stress that they want to give customers a real taste of "true customer satisfaction" Here's what they'll be getting. A letter to Texas Dodge of Amarillo: I'll be sure and emphasize that the "stress-free, no-hassle and friendly buying experience" entails arrogant service workers who only want the best bang for their buck rather than owning up to their mistakes. More than not, I have left unsatisfied from the service department. On more than one occasion, my pickup has been rummaged through (nothing ever taken, but maybe try hiring some people with honesty and integrity). In the past, I have called to ensure I could get my oil changed that day in a certain time period. In which case, I drive the two hours to get it changed and get turned away with a mere offering of a cap and shirt (which I decline because if I drove two hours for that, then I would have went somewhere worthwhile). These issues I could get past, however, after this final oil change (if you can call it that), I will NOT be back and if I can help it, then no one I know will step foot on your property. Let me set the stage. I came in for my routine oil change. Oil change is completed. I inspect my pickup and, like before, it has been rummaged through but nothing taken. Oil marks have been left just before the grill of the pickup (great attention to detail as you can tell by the service team). I drive off the lot and get *maybe* 1,000 feet away when the check engine light comes on. I turn around and go back to the service department. They check to see what the indicator for the light is. The indicator is the "crank case sensor". They take the pickup to the back to further investigate and also take the receipt that they gave us for the original oil change that detailed what they found. They return and say it was due to "how bad the emission system is" and since we didn't clean it out that it came on. They programmed the light off and said that there was a 50/50 chance for it to come back on, but it was a good possibility for it to come back on until we got the emission maintenance done. Funny considering that the particular sensor could also come on due to the oil being overfilled. I drive back off the lot. Instantly notice that something is wrong and soon after smoke coming from tailpipe. This is all in the matter of less than two miles. Originally, we were going to take it to somewhere new who is trusted, however, we figured out that YOUR service department OVERFILLED the oil by A LOT. The oil was leaking from underneath and still had gone no more than two miles. By this time your facility is closed, so it gets brought back the next morning. We tell the service department what they did and they agree to a completely new oil change. They do this "oil change" and it gets returned with still too much oil. After some arguing and no admission of guilt by your service team, we tell the service guy that we are still not satisfied and that we are through arguing and they turn around and leave. We take it to the trusted dealership and they do a proper oil change. A great story except for the fact that, because of YOUR service team's incompetence, damage was caused to the rear main seal from driving it that short distance after the original overfilling. From the bottom of my heart, thank you for your shoddy service and all of the thief's at Texas Dodge. We really do appreciate your arrogant service workers, greediness, lack of responsibility for your actions, incompetence and the overall "true customer" dissatisfaction that we have received. We will not be back. We will never talk good about your dealership or any associated dealership. Good luck to all your future customers.

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Recommend Dealer
No
Employees Worked With
Nov 14, 2019 -

Texas Dodge responded

Mrs. Morrison, we apologize that you are not satisfied with your recent experience at our dealership. We have tried to contact you to discuss the recent service experience. When the issues were first brought to our attention we wanted to make things right. We got it right back into the shop and had our lead tech Charles check it out. We re-did the oil change, cleaned up the vehicle, and gave a card for a complimentary service for the future. Please contact us at our dealership and we would love to discuss everything with you.

December 31, 2018

"Unexpected stop"

- Traveler

Short version car had a flat on a Sunday no spare AAA towed to this dealership had to find a hotel and to get there. Monday showed up at service dept told our story they got us in and. Didn’t have a tire. They check around and found one. Lots more to story but they did great. Special kudos to Carolie B. Stuck by us and got us back on the road.

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Recommend Dealer
Yes
Employees Worked With
Caroline B
Dec 31, 2018 -

Texas Dodge responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

August 11, 2018

"all is well 😊 "

- gwb

Well I'm back,got my 2017 renegade trail hawk back Monica told me they were short handed & they still tried to find & fix the problem,but they couldn't get it to do what I Experienced so it hasn't happened yet with me either I hope it doesn't do it again 😊 So I commend Monica & her team,thank you guys...

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Recommend Dealer
Yes
Employees Worked With
Monica Hill
Aug 13, 2018 -

Texas Dodge responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

August 09, 2018

"with the new service management great "

- gwb

I own two Jeep renegades one is 2015 ,and the other 2017 ,on the 2015 latitude just had the radiator fan replaced good timing good job 44000 miles. Now my 2017 is in broke down electrical issues still waiting for what went wrong & when will I get it back hopefully today 08/06/18...

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Recommend Dealer
Yes
Employees Worked With
Victor Gallegos,Monica hill
Aug 10, 2018 -

Texas Dodge responded

We appreciate you being honest with your feedback! We hope to help get this resolved for you and help you get your vehicle back in a timely manner. Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

March 10, 2018

"oil change on 2017 dodge durango"

- dodgeman now

got us right in and said everything went ok. Clean waiting room, hot coffee and snacks, employees very friendly. 2nd visit 1st was recall that went good also.

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Recommend Dealer
Yes
Employees Worked With
victor
Mar 12, 2018 -

Texas Dodge responded

Thanks for the feedback on us, come back and see us any time!

February 21, 2018

"06 Cummins had a recall. "

- joeyray

Truck had a recal, they had the parts and personnel to get it done in Saturday. Took them a couple hours and had me back in my vehicle. They’ve gone above and beyond to take care of me and my family.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Bourke
Feb 22, 2018 -

Texas Dodge responded

Thanks for sharing this with us! We're glad that our service team could help get you in and out promptly!

February 15, 2018

"Oil change and state inspection."

- crabmd

Went in for oil change and inspection. Service manage noticed also needed air-bag recall replacement. Service department able to do all work in less than 2 hours.

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Recommend Dealer
Yes
Employees Worked With
Not able to access service names
Feb 15, 2018 -

Texas Dodge responded

Thanks for the awesome feedback on us, we're glad that we could give you a great experience!

January 30, 2018

"Dissapointed in service quality"

- Mw2014ram

I purchased my Ram 2500 there and love the vehicle. Unfortunately the excellent service stopped there. Twice the service department has left my air cleaner opened after p.m. service. I will no longer take my vehicle to Texas Dodge for p.m. services. I can understand a mistake one time, but twice for the same mistake is unacceptable.

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Recommend Dealer
No
Employees Worked With
Service
Feb 01, 2018 -

Texas Dodge responded

We appreciate your honest feedback and we always want our customers to have great customer service when they walk in the door. Can you please contact our store and ask for our General Manager, Joe Harless? He'd like to personally hear about your experience and hear your concerns from it. Thank you. Sincerely, Texas Dodge.

January 10, 2018

"Good Service,but not sales"

- hdedmon

They pulled a bait and switch on me and I had to retain a lawyer to get the features they had sold me when I bought the car. They know they were wrong because they gave in when the lawyer contacted them and told them we would take them to court.

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Recommend Dealer
No
Employees Worked With
Chuck Carter
Feb 01, 2018 -

Texas Dodge responded

We appreciate your honest feedback and we always want our customers to feel safe and comfortable about a purchase from us. Can you please contact our store and ask for our General Manager, Joe Harless? He'd like to personally hear about your experience and hear your concerns from it. Thank you. Sincerely, Texas Dodge.

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