"Service Center Mayhem"
If you look at Texas Dodge's "Read Our Reviews" section in their "About" tab they stress that they want to give customers a real taste of "true customer satisfaction" Here's what they'll be getting.
A letter to Texas Dodge of Amarillo:
I'll be sure and emphasize that the "stress-free, no-hassle and friendly buying experience" entails arrogant service workers who only want the best bang for their buck rather than owning up to their mistakes. More than not, I have left unsatisfied from the service department. On more than one occasion, my pickup has been rummaged through (nothing ever taken, but maybe try hiring some people with honesty and integrity). In the past, I have called to ensure I could get my oil changed that day in a certain time period. In which case, I drive the two hours to get it changed and get turned away with a mere offering of a cap and shirt (which I decline because if I drove two hours for that, then I would have went somewhere worthwhile).
These issues I could get past, however, after this final oil change (if you can call it that), I will NOT be back and if I can help it, then no one I know will step foot on your property. Let me set the stage. I came in for my routine oil change. Oil change is completed. I inspect my pickup and, like before, it has been rummaged through but nothing taken. Oil marks have been left just before the grill of the pickup (great attention to detail as you can tell by the service team). I drive off the lot and get *maybe* 1,000 feet away when the check engine light comes on. I turn around and go back to the service department. They check to see what the indicator for the light is. The indicator is the "crank case sensor". They take the pickup to the back to further investigate and also take the receipt that they gave us for the original oil change that detailed what they found. They return and say it was due to "how bad the emission system is" and since we didn't clean it out that it came on. They programmed the light off and said that there was a 50/50 chance for it to come back on, but it was a good possibility for it to come back on until we got the emission maintenance done. Funny considering that the particular sensor could also come on due to the oil being overfilled. I drive back off the lot. Instantly notice that something is wrong and soon after smoke coming from tailpipe. This is all in the matter of less than two miles. Originally, we were going to take it to somewhere new who is trusted, however, we figured out that YOUR service department OVERFILLED the oil by A LOT. The oil was leaking from underneath and still had gone no more than two miles. By this time your facility is closed, so it gets brought back the next morning. We tell the service department what they did and they agree to a completely new oil change. They do this "oil change" and it gets returned with still too much oil. After some arguing and no admission of guilt by your service team, we tell the service guy that we are still not satisfied and that we are through arguing and they turn around and leave.
We take it to the trusted dealership and they do a proper oil change. A great story except for the fact that, because of YOUR service team's incompetence, damage was caused to the rear main seal from driving it that short distance after the original overfilling.
From the bottom of my heart, thank you for your shoddy service and all of the thief's at Texas Dodge. We really do appreciate your arrogant service workers, greediness, lack of responsibility for your actions, incompetence and the overall "true customer" dissatisfaction that we have received. We will not be back. We will never talk good about your dealership or any associated dealership. Good luck to all your future customers.
"Excellent customer service"
We dealt with Chuck Carter he was a pleasure to work with we pretty much had everything worked out over the phone and internet before we even went to the dealership, Your Dealership is very lucky to have a true professional like Chuck Carter, we will be dealing with him in the future!!!
Employees Worked With
Other Employees :
Justin Rocha, Chuck Carter
"Poor customer service"
Salesman(s) don’t do what they say there going to do. Thinking of possibly trading in my truck so I talked with a salesmen late in the day and he started the process and I needed to leave and he said he would contact me the following day to see what could be done. Never called whatsoever, poor customer service!!
Employees Worked With