Texas Nissan of Grapevine
Grapevine, TX
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Spectacular Everyone was very nice.The girl at the cashier desk was super nice & funny. Shaun really helped me and kept me informed about my vehicle Everyone was very nice.The girl at the cashier desk was super nice & funny. Shaun really helped me and kept me informed about my vehicle More
Best experience Buying a car is a process most people don’t enjoy. But my car buying experience with Texas Nissan was short and simple. Everyone was very attentiv Buying a car is a process most people don’t enjoy. But my car buying experience with Texas Nissan was short and simple. Everyone was very attentive and they knew i had to be in and out so to my night time schedule! They got me the car i was interested in, test drive, worked numbers and was in and out! More
Great service Jeff did an amazing job showing me everything about my new car! He was very patient with all my questions and if he didn’t have a direct answer he m Jeff did an amazing job showing me everything about my new car! He was very patient with all my questions and if he didn’t have a direct answer he made sure he got one! My experience was great, and I really enjoyed how personable Jeff was! More
2018 Rogue I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the features on the Rogue! He made sure i understood everything! He did an exceptional job!! More
Sentra George was excellent and friendly and most importantly patient when being informative, courteous and just all around a stress free atmosphere. Reall George was excellent and friendly and most importantly patient when being informative, courteous and just all around a stress free atmosphere. Really loving my new Nissan Sentra! More
Dishonest people I wish i could give a negative star. Myself and my husband went there to make an inquiry about a car we saw online. We were talking to the manager I wish i could give a negative star. Myself and my husband went there to make an inquiry about a car we saw online. We were talking to the manager about pricing and have not wven concluded if we wanted the car or not. They insisted we fill out a form which we did and i specifically told them not to run my credit at this time till we conclude about pricing. The sales associate or manager he called himself stated he understood and wouldn't run the credit check untill we were sure we wanted to make the purchase. The next day i get a credit update with a hard inquiry and 10points off my credit stating i requested a lender to run a credit on what i did not even want to buy or purchase . Called the office and they stated by filling the form i accepted to it when i specifically told them to put it on hold until we conclude pricing. I do intend on taking futher actions. This is fraudulent. More
Leasing agreement was not correct after we signed papers We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year leas We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year lease; but we did want the oil change/oil filter/tire rotation plan. This past May we had our car serviced for the first time - my husband was told after the service was completed (it took over an hour) that we did not have the Oil/tire rotation plan, we had the Premium Warranty. I called immediately and spoke with Cody in the service department, because I wanted to be reimbursed for the charge because the agreement we signed was obviously changed, he directed me to the finance department and after reviewing our file, they agreed that the lease agreement we had signed was incorrect. But they told me they would need to get back with me. After waiting 2 days for a return call, I went to the dealership and asked to speak to someone. Once more there was a finance gentleman who took my information, made copies of the service bill,( that we had to pay for), and said he would get back with me. I never heard from anyone. Yesterday I called and spoke with Elsa Prada, she told me that we could have a principal reduction but nothing else. I told her NO, that I wanted our money back. She told me she needed to go to her finance manager and she would get back with me. After calling Elsa 3 more times, each call went to voice mail and still no reply. I DO NOT RECOMMEND ANYONE TO THIS DEALERSHIP DUE TO POOR CUSTOMER SERVICE AND MANAGEMENT NEEDS TO BE MORE EFFECTIVE. More
Excellent overall experience We have bought 9 vehicles from Texas Nissan of Grapevine. All i have to say is that they dont pressure you to buy but make you feel comfortable to buy We have bought 9 vehicles from Texas Nissan of Grapevine. All i have to say is that they dont pressure you to buy but make you feel comfortable to buy. They are honest and care for you like family. We Wus love them and will continue to have our business to our next generation More
Terrible customer service; ridiculous waiting I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows your car better than anyone. This last appointment has now put me over the edge to never come back. I waited 4 hours (7a-11a) to have a service center lead tell me what I already knew about a dashboard light. Never once did he come to update me on any progress and he brushed off my wasted time by trying to defend that “it took them some time to diagnose”. 4 hours??? If that is acceptable wait times for this dealership, coupled with a terse look I was given by the lead when I told him I was not going forward with the repair, and you have finally given me a reason NEVER to return. And that’s how I am rewarded by being a customer of 7 years. Though this was not the first time this place made me wait induely and I have dealt with poor professionalism by their service center employees. It’s unacceptable. More
James C James Carr did a great job! I was afraid that i wouldn't be able to get into a car and he got me into one! Thank you! James Carr did a great job! I was afraid that i wouldn't be able to get into a car and he got me into one! Thank you! More