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Texas Nissan of Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.3
930 Reviews
Texas Nissan of Grapevine is your one-stop shop for all your automotive needs, whether you're looking for your next family van or an affordable used sports car, you're sure to find it at our Grapevine Nissan dealership. At Texas Nissan, we boast an expert staff of sales and service professionals. Visit us today and let our staff treat you to a one-of-a-kind car buying experience that is fun, simple and hassle-free. Also, be sure to check out our full service auto repair shop and Nissan parts department that are well-equipped to handle most any service or repair job. At Texas Nissan of Grapevine, we want our customers to feel relaxed and comfortable during the entire car buying process. That's why we've designed a bright and welcoming showroom that makes finding your next new car a stress-free experience that we hope is fun and enjoyable. Our sales associates are highly-trained to know the ends and out of the entire Nissan lineup and can help you find the perfect new car for you and your family. At Texas Nissan, we are dedicated to the community that has given us so much, which is why we donate to several terrific local organizations like Kids Matter International, which works to help children not only in Texas but all over the world. Texas Nissan is also proud to offer our customers the entire lineup of new Nissan cars for sale near Dallas. Our stock of new Nissan cars features not only terrific family sedans and minivans, but also feature-packed trucks and SUVs, all priced at exceptionally competitive rates. If you're looking for a large selection of quality and reliable used Nissan cars for sale in Grapevine, you'll also find a wide variety of used Nissan cars at Texas Nissan, as well as cars from other top automakers. Visit our store located at 1401 W. State Hwy to browse all of our new and used inventory and to learn more about our current Nissan financing options and monthly specials. Top-notch car repair in Grapevine is just around the corner at Texas Nissan. Our service technicians have been factory-trained to work with most makes and models, so whether you need a simple oil change or more complicated repair work, you'll always find quick and efficient auto repair at our Grapevine Nissan dealership. It has been our privilege to serve the Grapevine community as your go-to Nissan dealership. For more information about our lineup and all the services we offer, visit us today. Just remember, if you've been searching for a top-rated Dallas-area Nissan dealer, Texas Nissan is the place to go for exceptional service, affordable prices and a buying experience like no other.
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1401 W State Highway 114

Grapevine, TX

76051

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Showing 930 reviews

January 04, 2025

Samantha is the service department did an amazing job scheduling my appointment, getting all the services I needed complete, and answering all my questions. More

by 98TIFFANYPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We’re thrilled to hear that Samantha in our service department provided you with amazing service by scheduling your appointment and addressing all your needs and questions. Our team is dedicated to ensuring that every customer has a seamless experience, and it’s great to know we met that goal for you. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

January 03, 2025

Not the place you want to do business with just my personal opinion but I guess I'm stuck there with the warranty I purchased. More

by KEDRIC.LILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The business itself
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

We appreciate you taking the time to share your feedback about your service experience. We understand that your current situation with our warranty feels limiting, and we want to ensure we address your concerns thoroughly. Our goal is to transform your perception and provide exceptional service that exceeds your expectations. We would welcome the opportunity to discuss your specific concerns in more detail. If you would like to explore potential solutions or share more about your experience, we encourage you to contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens is committed to resolving customer issues and ensuring complete satisfaction. We are dedicated to improving our service and appreciate the opportunity to make things right.

January 03, 2025

I came here twice while my car was still under my MPP and i mentioned problems with hearing a noise when I would turn the wheel and I specifically asked twice about my tie rods/struts and neither time was I More

by KENMONKTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jan 09, 2025 -

Texas Nissan of Grapevine responded

We sincerely apologize for the frustrating experience you've had with our service department. We understand your concern about the issues with your vehicle's struts and tie rods not being addressed during your previous visits while under warranty. This oversight is not representative of the high standards of service we aim to provide. We take your feedback very seriously and would like to investigate this matter thoroughly. Our goal is to ensure that all customer concerns are properly addressed. To address this situation and explore possible solutions, we kindly ask that you contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens is committed to reviewing your case personally and working towards a fair resolution. We value your business and hope to have the opportunity to regain your trust. Thank you for bringing this to our attention, as it helps us improve our service for all customers.

January 03, 2025

old school sales team running on a minimum budget, full of good people but limited experience, tools and expertise. Took 4 hours to get paper work together so they could actually take my money and let me More

by treyw25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alain
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We appreciate your insights regarding your recent experience with our sales team. It’s important to us that our customers feel that their time is valued, and we are sorry to hear that the paperwork process took longer than expected. We also acknowledge your concerns about our pricing tactics and will take them into consideration as we strive to improve our services. To address your specific experiences and concerns, we encourage you to contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com. He is committed to ensuring customer satisfaction and would like to discuss this with you further. Thank you for bringing these matters to our attention, and we appreciate the opportunity to improve our processes.

January 03, 2025

Courteous staff, clean Facility, reliable Service, easy to make Appointments, convenient Location, nice waiting room More

by preston stolley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We're delighted to hear that our team, facility, and services met and exceeded your expectations. Your feedback affirms our commitment to providing a professional, comfortable, and customer-focused experience. We appreciate customers like you who take the time to share positive observations and will continue striving to maintain these high standards.

January 03, 2025

Horrible! !!! I’ve had my car there 3 times & still have the same issue . I’ve sent videos. More

by LEIAN.CUMMINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Mamager Sean
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more detail and work towards a resolution, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is committed to understanding the specifics of your situation and ensuring that any issues are appropriately addressed. Thank you for bringing this to our attention. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.

January 03, 2025

Good communication and good, clean service area. Repairs and maintenance completed well, and no need for follow up visits. More

by BigJohn1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

Thank you for your detailed and positive review. We take pride in delivering comprehensive service that meets and exceeds customer expectations. Your feedback confirms our commitment to clear, transparent communication, maintaining a professional, clean work area, performing thorough, comprehensive repairs, and solving issues efficiently to minimize customer inconvenience. We appreciate customers like you who recognize the care and expertise we bring to every job. Your satisfaction motivates our entire team to maintain these high standards.

January 03, 2025

Leo was an awesome service advisor! Would highly recommend him to my family and friends. More

by PAMELALEE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

We are thrilled to hear about your exceptional experience with Leo in our service department. Our team takes great pride in delivering outstanding service, and Leo's dedication to customer satisfaction clearly shines through. Leo's commitment to providing top-quality assistance is a testament to the high standards we maintain at our dealership. We appreciate customers like you who take the time to recognize our team members' hard work and professionalism. Thank you for your enthusiastic recommendation and for choosing our service center. We look forward to continuing to provide you with the same excellent service in the future.

January 03, 2025

Texas Nissan of Grapevine took care of me and our new 2024 Nissan Pathfinder. The service department did an excellent job. Thank you! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint
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Jan 08, 2025 -

Texas Nissan of Grapevine responded

We are thrilled to hear about your positive experience with your new Pathfinder and our service team. Your satisfaction is our top priority, and we're proud that our team was able to provide the exceptional service you deserve. Our service department is committed to ensuring every customer receives top-quality care and support. We appreciate you taking the time to share your positive feedback and confirm that we met your expectations during your visit. Thank you for choosing Texas Nissan of Grapevine for your automotive needs. We look forward to continuing to serve you and your family in the future.

January 02, 2025

Service was great but only downgrade was I requested a complimentary car wash and the service was not performed More

by jeremysanders
Recommend Dealer
Yes
Employees Worked With
Leo
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Jan 06, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that you had a great experience with our service team. However, we apologize for not providing the complimentary car wash as requested. We understand how important these details are to our customers and are sorry for any disappointment this may have caused. Your feedback is valuable to us, and we’ll ensure that this is addressed with our team so that we can improve in the future. Thank you for bringing this to our attention, and we hope to serve you again soon!

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