Texas Nissan of Grapevine

I just want to thank Texas Nissan Of grapevine along with our sells person Josh Scalf for the wonderful job and the great deal they gave me with my car pusrchase. I came in to this cardealer looking for one our sells person Josh Scalf for the wonderful job and the great deal they gave me with my car pusrchase. I came in to this cardealer looking for one thing and left very satisfied wiht more than what I expected. Thanks Josh :) More

Josh was very friendly and curteous. Despite our Josh was very friendly and curteous. Despite our asking to see vehicles with under 50K miles for around $10,000 we were first shown a vehicle with Josh was very friendly and curteous. Despite our asking to see vehicles with under 50K miles for around $10,000 we were first shown a vehicle with 97K miles. The second vehicle we were shown had no AC. The third vehicle was finally closer to what we were looking for, but it took repeating ourselves a few times (I had mentioned liking Versas from the very beginning, but did not get offered to see one until the 4th car, and even then it was only because I specifcally asked) before we were finally shown something we would seriously consider. When we finally found what we liked it seemed as though the dealership was intent on making a sale without allowing us to really even find out what else was available or consider other options. In addition, despite my many detailed questions, I did not feel like they were answered very clearly which made it difficult to trust the salesmen. There were some things that did not get discussed at all, which was disappointing as it was my first vehicle purchase and I would have liked further explanation on some things such as whether or not the new car would be insured until I could add it to my existing policy, and when and how I would be able get the permanent license plates for the vehicle. Had I thought to ask these questions at the time, I would have, but so much of the time I was waiting for a salesmen to return from consulting with his manager that when I did think of these questions there was not someone in front of me to ask. By the time the sale finally went through I had spent over four hours waiting and just wanted to leave as soon as possible. Maybe this is par for the course in purchasing vehicles, but as a first time buyer I did not expect to spend four hours in the negotiation and purchasing process alone, in addition to the couple of hours spent finding the vehicle I wanted to purchase. It was also very disappointed to find out that the prices advertised online for the certified used vehicles are actually the prices the dealer paid for the vehicles rather than what the vehicles actually will be sold for. There is a huge difference in the price my vehicle was listed as ($13,999) and what I ended up paying (about $18,600). I can only hope that I was not taken advantage of as I was repeatedly told that the advertised price of the car is not even close to the actual price of the car. I was told all used dealerships falsely advertise this way, but even if that's true, it's very disconcerting to see one price end up paying over $4,500 more, whether it's "certified" or not. It would have been nice to have been told this when we were looking at cars, rather than afterwards during the negotiation process. When we asked how much vehicles cost while looking at vehicles we did not get straight answers at all, so that made it very difficult to decide if we could be serious about purchasing the vehicle or not. To help solve this problem, the salesmen urged us to get inside to "run numbers" but running numbers only turned into them trying to sell me the car, when I wasn't even sure if it was a viable option since I still didn't know it cost around $18,000 instead of $14,000. The whole process of trying to "run the numbers" before knowing what things cost appears very dishonest to the customer, despite whether they are looking for a specific price, or if they are more worried about the monthly car payment as I was. I knew what prices I could afford based on the total price of the car, the rate I had been offered, and the monthly payment that would result, yet I was still given the "run around" regarding the prices of the cars merely because I mentioned that the monthly payment was my biggest concern. Yes, I was less concerned about the total price, but a higher totally price will obviously make the monthly payments be higher than I want to pay, despite how we "run the numbers". Regardless, I was told the numbers could be messed with to suit my needs and in the end, while I am happy with my purchase, the numbers did not end up anywhere close to where I wanted. I had not even confirmed with the salesmen that I would be willing purchase for the price he showed me when he sent me to "work with the numbers" with the finance manager. When I arrived to the finance department, it was assumed I had already agreed to purchase even though I was still not satisfied with the options I'd been given. In all honesty I would have liked to look at more cars, but I had already been pushed to the final processes of the sale, and had spent many hours waiting, so I decided to go ahead with the purchase. Overall, my experience was ok because I ended up getting a car I really enjoy for a decent price. I just wish it would have taken a lot less time and that the process had been more straight forward. Again, both Josh and Garrett were very friendly and helpful, however, had they listened more closely to what I really wanted as a customer rather than showing me a car I liked that was outside of my price range then assuring me they could "work out the numbers" when in reality they could not (because it's not possible to make an $18,000 car fit into $200 car payments), my experience would have been better. More

My experience what's great Josh help me a lot he was a great salesperson. I thought that I will not be able to afford the vehicle until Jason the sales manager came and talk to me and work his magic and m great salesperson. I thought that I will not be able to afford the vehicle until Jason the sales manager came and talk to me and work his magic and made the numbers fit my budget and everything was perfect. I end up with the vehicle I wanted, the color I wanted and the price I wanted. Thank you Josh and Jason the help me to get my dream car More

Worst dealership experience I have ever had! Drove all the way from Austin, TX to purchase a vehicle we found online. When we arrived at the dealership we were told the car had been sold, even though we c the way from Austin, TX to purchase a vehicle we found online. When we arrived at the dealership we were told the car had been sold, even though we called the previous night RIGHT before closing and were told it was available. They showed us another vehicle we saw online for around 10k. The thing is the price was increased to 14k due to additional "certification" fee that is added to all of their vehicles. When I asked why the car was advertised online for less the salesman replied "all dealerships do this" this is how we stay competitive. After sitting in their office for 7 hours, between 4 to 5 trips to the manager to settle on a price, we decided on a vehicle. We only received one key for the vehicle. I called numerous times trying to get a hold of the salesperson who sold us the car. Not once did he return my call. After growing tired of this I contacted someone else who did his work for me telling me they only had one key. We were then contacted by them advising us that we needed to get the car inspected so they could issue the plates, which they were a month late getting them to us and had to issue us two extension plates. We were told that we would be refunded the $30 for the inspection. I submitted the receipts by fax and mail. Waited a few weeks and received nothing. I called and talked to the gentleman who requested the information. He said he had received it and would get the check out that afternoon. It is 4 months later and I still have not received the check. This is the WORST dealership I have ever done business with and would highly recommend that you look elsewhere. The sales people are very very pushy and will not let you leave once you are cornered in their office. They have ZERO customer service after the sale and NO ONE wants to return any of your calls. I have been very patient with these people and this is the first time I have ever written a review online. I feel this is information someone should know before they decide to put down tens of thousands of dollars for a new or used vehicle. There are plenty of good dealerships in the Dallas area. LOOK ELSEWHERE! More

I came in with a price point that I needed to stay under. Initially the price that was given to me for a used 2010 Dodge Charger was way too high, but as soon as I told them that they worked with me. They Initially the price that was given to me for a used 2010 Dodge Charger was way too high, but as soon as I told them that they worked with me. They helped me get my monthly payments exactly where I wanted them to be along with two great warranties that will be great for the longevity of my car. Josh and his brother PJ were very knowledgeable about their products and services. Jason Neely, the Sales Manager, was a huge help along with PJ and Josh. Jason got my rate matched to a bank's loan rate that I have been with for 10 years. They actually ended up offering me a better rate then my bank overall. I couldn't be happier with my experience at Texas Nissan of Grapevine. I received the car I wanted for a price lower then the Kelly Blue Book and amazing warranties tossed in for what amounted to $19 more a month. More

Best experience I have ever had purchasing a vehicle! Staff was excellent; dealership was nice,clean, and cool! (It was a scorcher yesterday!) Will definately spread the word! Keep up the good work! Staff was excellent; dealership was nice,clean, and cool! (It was a scorcher yesterday!) Will definately spread the word! Keep up the good work! More

Beware, they won't give you the price of the used car until they know how much can you afford. With that said, they increase the price of the car regardless of the car. They are unethical. They don't car until they know how much can you afford. With that said, they increase the price of the car regardless of the car. They are unethical. They don't care about you, they care about making you spend the money. They say they certify the used cars and that's a $2,000 increase in the price. Unfortunately, I made a bad choice. I traded-in my car and bought one from them. I lost in that transaction. They knew I was going to loose in the transaction and they kept pushing me. I had 3 salesmen at one time pushing me for the deal. I'm so sorry for me and my deal. Just beware. Don't go to this dealership. They will ripp you off. More

Stuart Simpson at Texas Nissan of Grapevine is the salesman you want working for you. While the negotiations were a bit long, Stuart worked hard to get us a wonderful, certified, pre-owned Altima at salesman you want working for you. While the negotiations were a bit long, Stuart worked hard to get us a wonderful, certified, pre-owned Altima at a great price. In a field where salesmen typically give you the creeps, Stuart was honest, straightforward, funny, spry, hardworking, and memorable. I would highly recommend Stuart Simpson and his team at Texas Nissan of Grapevine. Our car buying experience there made me hopeful that integrity may actually exist after all in the auto sales industry. More

Very nice experience. Love the car! First, he tried to sell me a Ferrari, but that was a bit above my price range. We settled on a Honda Civic. sell me a Ferrari, but that was a bit above my price range. We settled on a Honda Civic. More

I will certainly recommend this dealership to friends and family. The overall expirience was painless, a little overwalming but good. The sale consultant was very understanding and helpful. family. The overall expirience was painless, a little overwalming but good. The sale consultant was very understanding and helpful. More