Texas Nissan of Grapevine

The customer service there is horrible! They don't listen to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking for, which is a budget of $8,000. He had the keys to my car because were going to trade our in for another car. He wouldn't give the keys back and had his manager speak to us. They insisted to tell us the cars are overpriced because of what happened in Japan, which I understood. I told them I understood this, but I was looking for a used car. They kept showing me overpriced new cars. We took a look out on the lot again because the manager said there would be cars in our price range. When we went and looked there was none, and they were still overpriced. We looked at a lancer and test drove it. The price for it was around $15,000, but when when we looked up the kelly bluebook value it was worth 13,000. Then they said they had a camry for $8,000 that just came in. So we took a look at it. This was with another salesman. After looking at it, the manager said the trade in value of my vehicle subtracted from the price of the car would be $10,500. When I asked what my vehicle was appraised for, they couldn't give me an answer and said that's what the price of the car would be with the trade. This goes to show you that they just want to sell cars. When I got home, I looked up the value of the 2002 Camry they tried to sell me. I had asked for the VIN number from the salesman just for that reason. I looked up the standard presumptive value of the vehicle on the Texas Department of Motor Vehicle's website, and the value of the car is $5,838. They totally tried to rip me off. On top of that my car is worth $2,700, so if you subtract that from $5,838 it would be $3,138. I know they need to make a profit but doubling the price and not giving the value of my car what it's worth is a total rip off. I am so pissed, they wasted an hour and a half of my time!!! I had told them numerous times I wasn't interested in any of their cars and that I was hungry and wanted to grab dinner. But they were pushy!!! I didn't want to be rude so I tried to tell politely each time. Now I know with car salesman, you can't be nice to them at all. They will try to take advantage of you. Especially since I'm a girl, they thought they could pull one over. They didn't, but they wasted my time. They are very unprofessional and not sincere at all. Maybe because of their attitudes, their cars aren't getting sold and that's why they need to hold their customers hostage in order to make a sale. On top of that, I saw a salesman walk out of the women's restroom.....how very unprofessional!!! Never buy a car from them, they will rip you off!!! I am so upset that I will keep posting my reviews on many sites so people will know how bad their customer service is. I wanted to send an email to the manager and give him a piece of my mind, but I didn't grab a card. The reason being I didn't want one. If I were to call, it would just reach the call center and I wouldn't be able to speak with the manager because he would just ignore my call. I hope the manager and his entire staff gets fired. I should write a letter to Nissan Corporate to let them know how I was treated. Others should do so also!!! More

The three of these gentlemen were so friendly and very helpful. We were there with my 19 month old and 3 wk old grandsons. We were in and out of there in about 3.5 hours. They were all very helpful in helpful. We were there with my 19 month old and 3 wk old grandsons. We were in and out of there in about 3.5 hours. They were all very helpful in all areas. Stuart went even steps further by helping keep my 19 month old grandon, Zain, happy with hugs, balloons, rides in the stroller, you name it. I would definitely recommend this dealership and these employees to all of my friends. I am going to be in the market for another new car in about a year and I need an SUV. I want either a GMC Denali Acadia or Toyota Landcruiser. However, because of my WONDERFUL experience, I may reconsider my decision and look at a Nissan SUV. KUDDOS to all three of these gentlemen! Thanks guys for working within our budget and all of your help!!! More

I was very disappointed with Texas Nissan of Grapevine's transparency regarding the actual vehicles they have on-site versus what they advertise. I live about 40 miles from the dealership, so I called ahead transparency regarding the actual vehicles they have on-site versus what they advertise. I live about 40 miles from the dealership, so I called ahead to verify that two Acura TLs I saw advertised (autotrader.com) were still available at the dealership. I was assured by Vanessa (who answered the phone) that they not only had the two cars I saw, but also three others (total of FIVE Acura TLs on site). When I arrived, I was informed by PJ that the dealership had no TLs. I can certainly understand selling 1-2 vehicles in the two hours between my call and my arrival at the dealership, but to have ZERO of the five was quite upsetting. I asked how this could have happened and was given the run-around. I was then referred to two "sister" dealerships (supposedly owned by the same company) on the other side of highway 114 as they might have the five mystery TLs. I asked both PJ and Garrett to check if the sister dealerships had these vehicles before I drove over there - I was again given the run-around and told they couldn't check for me. So I drove to the "sister" dealerships in hopes that my 80 mile round trip was not a complete loss. After a brief talk with two salesmen (one at each dealership), I was told that one of the dealerships was not a "sister" company after all and that Texas Nissan of Grapevine often "misleads potential customers about the actual invesntory". I know that you'd be naive to expect real honesty from a salesman when negotiating the price of a car, but you should at least expect honesty enough when it comes to whether or not the dealership actually has a car. If you see an online advertisement for a car at this dealership, just know that a simple phone call won't be enough to verify whether the car "actually" exists or if its a phony (false)advertisement. I would recommend that you steer clear of this dealership as their questionable business practices may not stop with phony advertisements. More

I want to thank Obie at Texas Nissan in Grapevine for a job well done!!! Very good attitude and personality are his highest qualities!! He definitely went out of his way to take care of the customer. A ple job well done!!! Very good attitude and personality are his highest qualities!! He definitely went out of his way to take care of the customer. A pleasure to do business with him. Great job done! More

Terrible, Terrible, deceptive dealership. They use the classic bate and switch technique to get you into the dealership. They put decent looking cars online and then when you look at them they have extrem classic bate and switch technique to get you into the dealership. They put decent looking cars online and then when you look at them they have extreme body damage and are dirty on the inside. I came into the dealership with NINE cars that were advertised to be good cars, when I got there they brought up the WORST one to scare me and then the other 8 were gone. They kept insisting I did not know what I wanted and said they were showing me a car within the price point, only to find out that was NOT the car that was online. The only cars they clean up are the new cars, it effect poorly on the dealership when all their cars are dirty on the inside and out. The people knew every sleazy trick in the book, the cars were terrible, and they wanted too much for them. More

This is why used car dealers get such a bad reputation. Like the phony Country song title, "She Was Only The Used Car Salesman's Daughter...But She Knew Lots" Texas Nissan uses the incredibly old "bait and Like the phony Country song title, "She Was Only The Used Car Salesman's Daughter...But She Knew Lots" Texas Nissan uses the incredibly old "bait and switch" with their used cars. Used the internet to put two bids on two different used Versas. I get to the dealership and neither one is on the lot. Plus had phone calls from 3 different people--arg! Luckily, I had wanted to test drive the Rogue and they "just got one on the lot." (Again with the cliches.) Arrived at 1 PM and left at 2:50--yes, I was sitting in the salesman's office going through the same old hackneyed routine of filling out forms. The salesman Ted was a nice guy with a beautiful family and a good heart. When these dealerships can REALLY negotiate using the web, they might have a chance. Now I'm just using eBay Motors and Craig's List and finding an individual. Not stepping into another dealership--will just suck up my time. More

I went in got shown 2 used cars i didnt request I had printed off new 2011 Altimas.. was told my credit of paying 3 cars off and so on wasnt good enough so I used a parent. its been 17 days and day after printed off new 2011 Altimas.. was told my credit of paying 3 cars off and so on wasnt good enough so I used a parent. its been 17 days and day after i wasnt happy with interest rate was going to return the car. i got a call from a lady in finance mind you i refused to take the maintance package at signing. and she said if u promise to take the pkg the credit union will give u 6.3 percent. so that raised my purchase 2k and my pymts were same as old car, which is still not pd off they just called yest and needed my parents drivers license he is 237 miles away what a crock of xxxx dealership. i heard its not true a credit union requires u to get a 49k maint pkg so u dnt miss a pymt due to repairs. finance department is the worst thing ever spent 8 hours there and had to resign nxt day i live 47 miles away. i love my car but sucks not knowing if it is mine fully due to lack of organization. no calls back .my tradein is late to b pd off hurting my credit :( More

Thank you Rex (Service) for your great help today! Texas of Grapevine oil change special is the best price around by far. I shopped around and saw your Internet Special. The shuttle service took me to work of Grapevine oil change special is the best price around by far. I shopped around and saw your Internet Special. The shuttle service took me to work in Grapevine and i will wait on your call to schedule them to pick me up. More

We will definitely be back to Texas Nissan of Grapevine to have our Murano serviced from this point on. We purchased our vehicle from Texas Nissan of Grapevine in November of 2010, and have had it service to have our Murano serviced from this point on. We purchased our vehicle from Texas Nissan of Grapevine in November of 2010, and have had it serviced all but 1 time at the Orr Nissan in Corinth, and we have had numerous bad experiences that will prevent us from ever returning there again. Your dealership has outstanding Customer Service, and the gentlemen that helped us out before (Ray I believe - Service Department) was exceptionally Customer Service centric, and went out of his way to accommodate us with my wife’s old Nissan Altima, which is what brought us back to Texas Nissan of Grapevine. I also want to highlight our appreciation for Johnny Martin, Pre-owned Sales Director / PJ (Last name unknown)Sales Representative / & Jacob Piatt, Pre-owned Finance Manager. They all took great care of us, and helped us find the target vehicle that met our financial budget, along with coming equipped with all of the options that we had requested. It is such service that generates business, and keeps the brand name, and reputation strong and growing. More

It is rare to have a great experience in three different departments at a car dealership. From the moment I walked into Texas Nissan of Grapevine, I was treated like family. I originally went in looking at departments at a car dealership. From the moment I walked into Texas Nissan of Grapevine, I was treated like family. I originally went in looking at an Xterra but when it had a deal pending, Brandon and Trent did an amazing job finding another vehicle that fit everything I was looking for. The car that I ended up buying was a little more than what I anticipated spending, BUT we were able to work it out to where I was within my monthly payment range. I definitely ended up with an amazing car for the payment I was looking for. The car had some significant scratches before the sale but after filling out the WE OWE and taking it in the next day, the car looks close to brand new. I took it in a 10:30 and Justin had it back to me by 5:30 the same day. Not to mention, Brandon made sure I had a car for the day while the work was being done. I am very pleased with my experience at Texas Nissan of Grapevine. I would highly recommend this dealership!! More