Texas Nissan of Grapevine

DO NOT BUY HERE Absolutely horrible experience. My husband and I purchased a 2019 Santa Fe from them in November; exactly a week after purchasing, the check engine light comes on. We called the dea My husband and I purchased a 2019 Santa Fe from them in November; exactly a week after purchasing, the check engine light comes on. We called the dealership and took it in to see what the issue was but, unfortunately, they were not able to diagnose it. We took it to a Hyundai dealership and they let us know that it would need a whole new transmission and the mechanic who helped us mentioned that the engine codes had been wiped before we purchased it, which he said was slightly suspicious with the timing. The finance manager, Josh Howard, was absolutely no help with it at all. We called him several times and he refused to return voicemails or text messages for almost a week. We finally received a single text message from him saying that he was not going to help us and it was now our issue. He showed no sympathy or understanding of the situation. Once our money was in his hand, his customer service facade completely dropped. We also called the GM, Johnny, several times left voicemails, emails and got nothing except a simple email brushing us off. We did manage to get a hold of the other manager, Jake, who wouldn’t even let my husband get a sentence in without interrupting him saying it’s now our problem and they have no legal obligation to help us. So we are now saddled with a $4,000+ repair on a nearly $20,000 vehicle. Warning to potential buyers: DO NOT GIVE THEM YOUR BUSINESS More

Too bad we cannot leave a 0. Worst used car experience ever. Hidden fees, dishonest sales pros. Unprofessional sales managers, etc. etc. etc. I wished we had checked the feedback Worst used car experience ever. Hidden fees, dishonest sales pros. Unprofessional sales managers, etc. etc. etc. I wished we had checked the feedback on this dealership before we wasted our time going there. Be warned! More

These people are so dishonest! ! We agreed on a price and they added an extra 3,000 “reconditioning fee” Nothing was explained and everything was signed on a tablet so no paperwork ! We agreed on a price and they added an extra 3,000 “reconditioning fee” Nothing was explained and everything was signed on a tablet so no paperwork to see added fees. They know exactly what they are doing. Taking advantage of good hardworking people. My daughters car lasted 6 days and now has smoke coming from the hood! Not only did we overpay but now it needs repairs! Buyer beware!!! Maddie is a snake and will say and do anything to make a dollar! More

I had a great sales guy who walked me through the whole process of buying a car as a first-time buyer. process of buying a car as a first-time buyer. More

If I could give a zero, then I would. They priced a pickup but when I asked about it they had a recon of $2500. They the leave off the list price. They would t ever give me a detail They priced a pickup but when I asked about it they had a recon of $2500. They the leave off the list price. They would t ever give me a detailed quote, just a final price. Crooked and dishonest. I red the reviews and thought, well can’t be, trust me, it was! More

1. They tried to charge us $3,000 conditional fee on top of the advertised price. 2. The sensor of the windshield was not working when we were buying the car and we pointed this to 2 of the sales people. of the advertised price. 2. The sensor of the windshield was not working when we were buying the car and we pointed this to 2 of the sales people. They said it was like this because they just changed the wipers liquid and it will disappear after driving for a few miles. One month later, the sensor still gives an error on the dashboard which is very annoying. 3. The rims and the tires were polished with some substance that disappeared after the first rain a few days later. The tires are yellowish and cracked, and there is a damage on the rims. The car is 11k miles only ,can't have old tires. 4. The girl who finalized our paperwork made us "a big favor". After taking our financial paperwork, she did the miracle of lowering the APR and getting us "free" extended warranty but we ended up having the same monthly payment we were quoted with the higher APR and please note (!!!), it is not for 72 months like we requested but she changed the period to 75 months without telling us! But, you know, the monthly payment is the same! So we got the "free" warranty (she repeated this 10 times) and after I asked her how come we have the same monthly payment with lower APR she actually mentioned that the warranty is not much - about $2,000 - and we can cancel it at any time and get a refund. It's been already a month and we haven't gotten any paperwork regarding the warranty (which is actually $3,000) that we want to cancel immediately. We called the dealership twice and no one could help. One of the guys said "We are corporate, so you don't have to worry about anything". Not the case. I don't even think to go back there. Also, we will make sure to spread the word to anyone we can as this is one of the worst and most unpleasant experiences we had! More

I would leave 0 stars! I purchased a '07 used vehicle from them and the sales rep said, and I have his email, "This car has some visible interior damage, but all our cars g I purchased a '07 used vehicle from them and the sales rep said, and I have his email, "This car has some visible interior damage, but all our cars get fully inspected and this one passed with flying colors". I agreed to the visible conditions and to replace 2 tires. The next day I had the car in to get the new tires and the mechanic said he could not believe someone let my son, a first-time driver, drive this car off the lot. The lower control arm bushings were so deteriorated and all 4 upper arms needed to be replaced. I took it to 2 different mechanics, and they said the same. The whole reason the tires needed to be replaced were due to a deteriorated suspension that was not disclosed to me and in fact the exact opposite was told. After 1 MONTH of calling and being promised calls back to handle the issues I was told by sales manager Josh, that I bought a car as is and that all their documents I singed acknowledged that. After our back and forth I stated I would let this encounter be known through reviews. In return Josh threatened to leave a negative review with my company that he has nothing to do with and that I built after my time in the service. I spent over $11,000 cash, no financing, and all my issues were brought up with in 24hours to my sales rep and the first of 4 managers. I was not looking for a new car, just for the dealership to make this car safe to drive for my son first car and they blew me off and threatened my company.. More

WORST CAR DEALERSHIP IN TEXAS THEY ARE DISHONEST THEY LIE AND ARE EXTREMLY RUDE SALESMAN AND ARE EXTREMLY RUDE SALESMAN More

The car I bought is still having the same issue I came in for twice I’m afraid it’s gonna quit somewhere I will never purchase a Nissan or recommend and it’s a 2021 sentra for twice I’m afraid it’s gonna quit somewhere I will never purchase a Nissan or recommend and it’s a 2021 sentra More

The contract was drawn up with a mistake. The purchase price of the car was entered incorrectly by $6000. This altered everything in my contract and they refuse to fix it. Everyone I have sp The purchase price of the car was entered incorrectly by $6000. This altered everything in my contract and they refuse to fix it. Everyone I have spoken to has been rude and discourteous. More