Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your fantastic review highlighting Leo's exceptional service! We're thrilled to hear that Leo went above and beyond, providing excellent customer service, frequent updates, and a pleasant experience. Leo's commitment to outstanding customer care is exactly what we strive for, and we appreciate you taking the time to recognize his efforts. We look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your loyal and heartfelt review! Your decade-long commitment to our dealership is truly special, and we're honored that our personalized service and quality work have kept you coming back. We're particularly delighted that Samantha and Jose have played such a significant role in providing you with outstanding service. Their dedication reflects our team's commitment to excellence and customer satisfaction. Your long-standing trust means everything to us. We look forward to continuing to serve you with the same high level of personalized care that has kept you loyal to us for over ten years!

Texas Nissan of Grapevine responded

We sincerely apologize for the excessive wait time and poor service experience during your tire change, especially considering you had a scheduled appointment. Such delays are unacceptable and do not meet our standard of customer care. To fully address your concerns and understand what caused this significant service delay, we recommend contacting our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens can investigate the specific circumstances of your service appointment and work to prevent similar issues in the future. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve our service efficiency and customer experience. Thank you for bringing this to our attention.

Texas Nissan of Grapevine responded

Thank you for sharing your experience with us. We understand how important your time is, and we sincerely apologize for the delay in notifying you about your vehicle's completion. It's our goal to provide timely service and clear communication, and we regret that we did not meet those expectations during your visit. We appreciate your feedback and would like to discuss this matter further to ensure it is addressed appropriately. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We value your business and would like the opportunity to improve your experience with us in the future. Thank you for bringing this to our attention.

Texas Nissan of Grapevine responded

We appreciate your honest and balanced feedback about your service experience. We're glad to hear that Samantha, your service advisor, provided great assistance during your visit. While we strive to complete repairs within the estimated timeframe, we understand that some repairs can take longer than initially anticipated. We're pleased that despite the extended repair time, the quality of work met your expectations. Thank you for your understanding and for sharing your experience. We will continue to work on improving our time estimates while maintaining the high-quality repairs you've come to expect from us.

Texas Nissan of Grapevine responded

Thank you for your outstanding review! We are delighted to hear about your positive experience with our team. Your appreciation for our communication and transparent approach to vehicle repairs is exactly what we aim to provide. We understand that vehicle maintenance can be complex, and our goal is always to help you make informed decisions about your car's needs. We're pleased that our staff effectively explained both necessary and deferrable repairs, giving you the confidence to make the best choices for your vehicle. Your commitment to continuing to bring your vehicles to us is the highest compliment we could receive. We look forward to maintaining the trust you've placed in our service center and continuing to provide you with exceptional automotive care. Thank you for choosing Texan Nissan and for taking the time to share your experience!

Texas Nissan of Grapevine responded

Thank you for your enthusiastic review! We're thrilled to hear that you had a quick, easy, and pleasant experience with our team. It's especially gratifying to know that the young man who assisted you made the process smooth and that your car is running great. Your positive feedback highlights our commitment to providing efficient, friendly service. We appreciate you taking the time to share your experience and express your satisfaction. Thank you for choosing us, and we look forward to continuing to serve you in the future!

Texas Nissan of Grapevine responded

Thank you for your positive review! We’re delighted to hear that our staff provided friendly service and maintained clear communication throughout your repair process. Timeliness is important to us, and we're glad that your repairs were completed promptly. Your feedback is greatly appreciated, as it reinforces our commitment to delivering excellent customer service. Thank you for choosing us, and we look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your outstanding review! We are thrilled to hear that your service experience exceeded your expectations. Our service advisor's commitment to efficiency, kindness, knowledge, and professionalism is exactly what we strive to deliver. Being recognized as your "best service experience ever" is an incredible honor that our entire team will be proud to hear. We appreciate you taking the time to share such detailed and positive feedback about your interaction with us. Thank you for choosing Texas Nissan, and we look forward to continuing to provide exceptional service in the future!

Texas Nissan of Grapevine responded

Thank you so much for your kind words! We’re delighted to hear that you love our dealership and that Tony has been a great service advisor for you. It's wonderful to have loyal customers like you, and we’re grateful for your continued trust over the past two years. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out. We look forward to serving you for many more years to come!