The Autobarn Subaru of Countryside

My wife and I stopped by Countryside Subaru to look at new Imprezas and Legacys. We were waited on by Mario Nowik. Mario was very helpful and friendly, did not apply any pressure, and helped us to test dr new Imprezas and Legacys. We were waited on by Mario Nowik. Mario was very helpful and friendly, did not apply any pressure, and helped us to test drive both vehicles. We were not ready to buy that night, so Mario gave us his card and told us "Call me when you're ready." A few days later, after I had done my research, we decided to pursue a Legacy. I checked pricing at a few other dealers, then contacted Mario to see if he could match. He didn't just match, he offered to beat their price! Great! Countryside did not have the trim in the color we wanted, so Mario went to work to find us a car. Unfortunately, my "research" got in his way. Because I had asked around, none of the other dealers were willing to trade him a Legacy in the trim/color we wanted. They knew that someone was interested and wanted to make the sale themselves. While obviously disappointed, Mario remained professional. He explained the situation to us, and told us that he would be there if we decided to go with a different color. So, even though we did not buy a car from Mario, I felt strongly enough about his service and professionalism that I decided to write this review. If you are looking for a new Subaru in the Chicago area, go to Countryside and ask for him. I know I will, when the time comes. More

I looked at four other Subaru dealers in two other States and dealt with them. While friendly, no one wanted to deal. I saw Autobarn's auction on ebay for a Forester I was looking for, at a pretty good price and dealt with them. While friendly, no one wanted to deal. I saw Autobarn's auction on ebay for a Forester I was looking for, at a pretty good price. I sent in my pre app for financing and my name to Melissa Missbach was called me the next day. She was very friendly and helpful. I went in the same day with my trade. Melissa came in after a short wait, but another sat me in the well appointed waiting room, offered me refreshments and a snack. Melissa returned within 10 minutes as she had been out to bring back her dinner. She offered to wait to eat to see to my needs first. Melissa was very professional and friendly. She looked up the car I saw on Ebay and found it was no longer available. She found a Forester in her inventory with more options than the one I had been looking for and offered it instead and then lowered the price to less than the other car I was looking at. My trade in was fairly evaluated and a fair price offered for its condition. Financing was handled in a friendly and timely fashion. The dealership took time to wash my new car and to fill it with gas, switch my plates for me, showed me all the goodies on the new car. They thoroughly explained the warranty and requirements. I am very satisfied with this dealership and its personnel and would recommend them to anyone looking for a new car. More

This was an outstanding interation. It featured prompt professional service, great pricing, and peronal follow ups. A minor problem occured one week after purchase, but i was tgreated with the same car professional service, great pricing, and peronal follow ups. A minor problem occured one week after purchase, but i was tgreated with the same caring service. Highly recommended. More

Extremely pleasant, friendly, and low-key experience. Everyone was informative, honest, and helpful. Made the buying experience painless and pleasurable. Would recommend dealer and salesperson to anyone. Everyone was informative, honest, and helpful. Made the buying experience painless and pleasurable. Would recommend dealer and salesperson to anyone. More

Melissa Missbach is the nicest, most knowledgeable and efficient salesperson I have ever purchased a vehicle from. The pricing she provided was the best I found from any of the dealers in the region, but efficient salesperson I have ever purchased a vehicle from. The pricing she provided was the best I found from any of the dealers in the region, but the service she provided was even more spectacular. If you are serious about buying a new Subaru, you should contact her. Her answers were straightforward, she has an amazing level of product knowledge, and she is passionate about Subaru and the products they offer. The Finance & Insurance person, Darryl Ellis who was temporarily filling in for someone who was out, was very good to work with as well. He did an excellent job of explaining all of the financial details as well as the various warranty options that were available without unnecessary pressure. So far, these two people working at the Autobarn Subaru are helping me to believe that it is possible to buy a new car without any unnecessary hassle. Because of this, I will tell everyone I know about my experience, and I will go out of my way to do business there in the future when I have a need for another vehicle. There are a couple of accessories they needed to order, which weren't in stock, but based on my experience I am confident their follow up on those items will be equally good. Also, if you were as skeptical as I was about some of the reviews you've read here, and are wondering if they are for real, they are. I was simply awestruck at the way they do business. More

This was the best car dealership experience I have ever had. I called Melissa from Minnesota to get a price on a new Subaru (I called just about everyone in the region). Without asking what other dealers had. I called Melissa from Minnesota to get a price on a new Subaru (I called just about everyone in the region). Without asking what other dealers were offering, she quoted me an almost unbelievable price on the exact car that I wanted. I love haggling with car dealers, but I didn't even bother asking for a better price. She held the car for me for a whole week before I could make it to Chicago, and had it all ready to go when I showed up. It was a very easy and enjoyable experience. Thanks Melissa!! More

My experience with The Autobarn Subaru of Countryside was wonderful. Paul was informative and very helpful without being pushy and made our buying experience very pleasant. We took our first "shake down crui wonderful. Paul was informative and very helpful without being pushy and made our buying experience very pleasant. We took our first "shake down cruise" and are really happy with our purchase (a Forester). More

I was shopping for a new vehicle and had narrowed down the list to a small handful of options. After doing a bit of research in person and online I decided on a Subaru Outback, and in dealing with a small the list to a small handful of options. After doing a bit of research in person and online I decided on a Subaru Outback, and in dealing with a small handful of reps decided that the price and value that Autobarn Subaru offered edged it out over the other competitors. Internet Sales Manager Melissa Missbach was very attentive and extremely quick to reply to all of my questions by phone and email, and was able to provide a great deal on a new Outback ringing in well below invoice (because of a dealer incentive or two, I'm sure), and at a better deal than competitors. Melissa went the extra mile to seek out an out of stock color vehicle for me (from nearby dealerships), and had it delivered on site within 3 business days. Melissa's no-nonsense attitude coupled with her attention to detail is the model that others should seek to replicate, and by giving both effort and a great bottom line value she is at the top of the class. Finance man Brian was also sharp, disarming, and had a non-pushy way of doing things. He is to be commended for making quick work of all of my detailed questions and cleanly and quickly explaining everything about the finances, options, and so on. I would not hesitate to recommend Autobarn Subaru to family, friends, and anyone looking for a new vehicle. Subarus are awesome, and Autobarn Subaru is a top notch and no-hassle place to get a great deal on your next vehicle. Thanks once again to Melissa for making the whole car buying experience a smooth and easy ride. More

We were made to feel comfortable and welcomed. They were patient and informative, making certian that we encounter no suprises. Financially they were willing to work with us. We enjoyed the whole experience patient and informative, making certian that we encounter no suprises. Financially they were willing to work with us. We enjoyed the whole experience. We love our new Subaru Outback and plan to stay in the Subaru family. More

Our experience with Subura Autobarn of Counrtyside was great. George was knowledgable and friendly his knowledge level was unmatched. His effort in helping us to find the best car for our needs was g great. George was knowledgable and friendly his knowledge level was unmatched. His effort in helping us to find the best car for our needs was great. The negotation process was the smoothest and most efficent we have ever encountered. Brian the Finance Guy offered us the best ext warranty for our needs and processed our paper work efficently. We would recommend to the purchaser to always come prepared for a car purchase, it helps to make the experience more productive for all parties. We would highly recommend Subura Autobarn of Countryside and we will return when it is time for our next car purchase. We want to thank the staff of Subura Autobarn of Countryside for this great experience. We wish the staff and company continued success. More