The Autobarn Subaru of Countryside

Best car buying experience I've had I had a wonderful car salesman; nothing like I've experienced at other dealers. Robert was very personable and intelligent. He helped me find the I had a wonderful car salesman; nothing like I've experienced at other dealers. Robert was very personable and intelligent. He helped me find the perfect Subaru! More

SCAMMERS "Love - that's what makes a Subaru a Subaru." Not feeling the love here. JUST A BUNCH OF DISHONEST PEOPLE that will scam you in a blink of an eye. Th "Love - that's what makes a Subaru a Subaru." Not feeling the love here. JUST A BUNCH OF DISHONEST PEOPLE that will scam you in a blink of an eye. They screw me with $499.99 which after going over the reviews in depth (I should have done it before I when there) is a common practice on this dealer. There are other people with the same issue. My wife and I were looking to buy a Subaru I spoke with Juan Rodriguez (internet sales ) the price he was offering was very attractive (we had spoken with other dealers) I specifically ask him to be straight with me about the fees because of the bad reputation dealers have for hidden fees and scamming people He assume me that beside taxes, license, title and registration were no hidden fees. Therefore, on Friday 10/11 we drove from Grand Rapids Michigan to Countryside (3 hours). We knew the car we wanted, we drove it, and so we were ready to buy the car, and here is where the issues started, price for the car was $21,850 (which didn’t change) but between all the fees (taxes, title, etc) when up to almost $25,000. We crunch the numbers before we when there, so we knew this number was “wrong”. When we told this to the sales person he when back inside (you know how they go in an out of the office) and he say it was a “mistake” on the sales taxes since we were out of state (same thing the claim if you check other reviews). When finally, they got the number right we proceed to do the financial part, and this is when Michal Podyma took the opportunity to screw us with $499.99. It was late they were about to close so we didn’t took the time to check the math (our big mistake). Next morning we check the math and that’s is when we realized they screw us. We email Michal Podyma with all the paperwork. He recognized the “mistake” and say that He will fixed. After a couple of days, I received a cancellation form BLANK that I suppose to sign (a blank form really?) in order to process my refund which will take 2 months (let that interest accrued how cares right?) Since Michal didn’t give me a viable solution I call the owner Richard Fisher (whom replies on the reviews) and send him all the paperwork since he claims quote “We would never charge someone for an item or service that was not received” WELL YOU DID, and as today I haven’t heard back from him, so by now I think ALL OF THEM ARE IN IT !!! BE AWARE AND CHECK YOUR MATH VERY CAREFULLY We put $8,000 down payment we didn’t take neither need GAP insurance ( since the owner claims “There must have been something associated with the $400 charge on your statement.” In other bad reviews where people was also scammed). More

Excellent service department The service department personnel are very courteous and helpful. They always let me know upfront what to expect and contact me throughout the day to The service department personnel are very courteous and helpful. They always let me know upfront what to expect and contact me throughout the day to let me know the status of any repair or to provide options or to get permission to proceed. More

The surch is over Our salesman was the nicest salesman ihave ever delt with he was very understanding of our goals and worked with our budget and he did not rush us Our salesman was the nicest salesman ihave ever delt with he was very understanding of our goals and worked with our budget and he did not rush us More

Best dealership around Very clean and comfortable waiting area, friendly staff, prompt service. They even have Keurig coffee machine, refrigerator with water and juice, and Very clean and comfortable waiting area, friendly staff, prompt service. They even have Keurig coffee machine, refrigerator with water and juice, and various snacks there! More

I like this place! Josh, my service consultant, made this visit painless. He offered up a sweet 2019 crosstrek as a loaner for the day, and kept me posted on my car. Ver Josh, my service consultant, made this visit painless. He offered up a sweet 2019 crosstrek as a loaner for the day, and kept me posted on my car. Very pleasant and personable, without any pressure. I honestly have no complaints. More

Good business Good service by Richard, my salesman. Everything went smooth and the way I expected. The car was in a good shape, just as advertised, clean and waitin Good service by Richard, my salesman. Everything went smooth and the way I expected. The car was in a good shape, just as advertised, clean and waiting for my visit. More