The Autobarn Volkswagen of Countryside

I would recommend Chris and the Autobarn to anyone who wants to buy a VW! He took the time to help me pick the best Passat for my family and made sure all my needs were met. No pressure tactics and a frie wants to buy a VW! He took the time to help me pick the best Passat for my family and made sure all my needs were met. No pressure tactics and a friendly environment makes for a great car buying experience! More

I purchased a certified used VW Passat from autobarn in countryside, IL about 5 months ago. I first had to call customer care because the dealership did not want to give me a second key and told me I had t countryside, IL about 5 months ago. I first had to call customer care because the dealership did not want to give me a second key and told me I had to pay for it. So I called customer care to take care of the problem which was rectified only after I contacted VW corporate customer care. The dealership was giving me the run around and my sales person never contacted me to let me know if there were any updates. ALL certified VW's MUST come with two keys, and they were hoping that I didn't know that information. I always had to contact him, which is HORRIBLE customer service. Now I have a flat tire which was a "patched" tire. Of course I had no way of knowing that it was a patched tire. A Walmart service technician told me that the leak was coming from the patch in the tire. I then proceeded to call the dealership which told me there was nothing they could do for me, but to buy a new tire. Even though I purchased a certified vehicle that happened to came with a patched tire that is leaking air from that patch. I am fed up with this dealership and the case manager did absolutely nothing to help the situation. After the second negative encounter with this dealership within 5 months I will NEVER EVER purchase anything from this dealership ever again! Stay as far away as possible!!! Customer Service is HORRIBLE! Once you buy a vehicle, they kick you out the door and don't want anything else to do with you. One and Done! NEVER AGAIN!!! More

Hello George. I am not sure you remember but I was in a few weeks ago regarding my 2006 Touraeg. I had the vehicle in for service regarding an issue with water getting under the floor board and then shortc few weeks ago regarding my 2006 Touraeg. I had the vehicle in for service regarding an issue with water getting under the floor board and then shortcircuiting the electrical system. The vehicle was locked in park because of a braking sensor. The repair cost $1,024.79. When I picked up the vehicle the tires were low on air. I asked why a vehicle would be allowed to leave service with tires that were essentially flat. I received an answer that the tech must not have checked that. It seems that this is just an excuse. There was less than 10 PSI in each of the tires. I was talking to the shop technician (Jose?) and he asked how many miles I had on the vehicle. I told him appx 139K. He asked if I had the timing belt replaced because it should have been done close to 100K. I told him that I had not and he advised that I speak with your department to get an idea of how much it will cost and to schedule it. I asked for a quote when I was there and could not get a firm answer. I called the following Tuesday and spoke with someone in service and they would price it up and get back to me. NO return call. I left a voice mail on your line and never received a return call. What kind of service are you guys offering here? I am a service contractor and believe me, if I pulled this garbage we would not be in business. I will never recommend anyone to your company. More

The staff is arrogant. Our sales person could have cared less about us. We did not receive a fair value for the trade in and would not have taken it had we not had a three week old and been sleep deprived. less about us. We did not receive a fair value for the trade in and would not have taken it had we not had a three week old and been sleep deprived. Upon canceling the unnecessary extended warranty we received conflicting information from the finance staff and had to constantly call to have the cancellation processed and the money returned (even though the third party warranty had already processed the cancellation and sent the corresponding paperwork to the dealership). I would not recommend this dealership to anyone. We have previously used City Volkswagen and LOVED the service there. Our next Volkswagen will be from there. More

Firas was friendly, straight forward, and honest. He was on point with everything. The knowledge and and information he knew about the vehicles and the Company was a sign of his credibilty he is definitely on point with everything. The knowledge and and information he knew about the vehicles and the Company was a sign of his credibilty he is definitely someone I will be be working with if I decided to buy a car. More

I went in for a test drive Tim was very patient friendly and knowledgeable of the vehicle. He let me drive the vehicle as long as I need it to, he didn't rush me like some places that you visit. Then i wo and knowledgeable of the vehicle. He let me drive the vehicle as long as I need it to, he didn't rush me like some places that you visit. Then i worked with MJ who showed much concern in making me feel comfortable and taken car of. The finance guy Gene was extremely patient and a delight to work with, he went over every details and made sure I got the best rate. working with him I didn't feel like I was getting robbed in any way. This is an awesome team even the guys that does the detail work was commited to my satisfatory. I would rate this dealer 100. More

I just bought a new Volkswagen Golf 2013 and I am extremely happy with the price, service, and the friendly environment at the Autobarn Volkswagen of Coutryside. Shannon, Chris, Kelly, and Adams made extremely happy with the price, service, and the friendly environment at the Autobarn Volkswagen of Coutryside. Shannon, Chris, Kelly, and Adams made it a worthwhile experience! Thank you, guys! You are the best! More

I had a bad experience with Frank and M.J. Hasez ( used car sales manager ) They try to force products on you that you don't need or want (extended warranty) they are very high pressure sales men. After a car sales manager ) They try to force products on you that you don't need or want (extended warranty) they are very high pressure sales men. After a big hassle, and three months later the problem has been resolved. I highly recommend you stay away from this stealership if you don't wish to be treated like second class!!!!!!! More

How can these people still be in business? On 4 January 2013 I bought a 2001 Jetta from this dealership. The salesman had a sign on his desk stating that it is their policy to give only one key for each c 2013 I bought a 2001 Jetta from this dealership. The salesman had a sign on his desk stating that it is their policy to give only one key for each car, and if a customer wanted a second, he or she had to announce that desire at signing so that the price of the key could be factored into the price of the vehicle. I offered to pay for the second key, but the salesman told me "This car comes with two keys." True to his word, he presented me with two keys, but when I got the car home, I discovered that the extra didn't fit the car. In other words, he had given me the keys to a different car. When I contacted him about the error, he told me he'd have to do some research and talk to management. This began a five-week ordeal of sometimes returning e-mails, sometimes not, ending with a restatement of their policy and a statement that there was nothing he could do. No apology for giving me the wrong key in the first place. No attempt to correct the mistake HE had made. Just a restatement of the dealership's policy. And not only did he refuse to correct his mistake with me, since I have a spare key on my kitchen counter that doesn't fit my car, I know there's another driver out there somewhere who doesn't have his spare key, either. I e-mailed the manager of the dealership, hoping he would intervene on my behalf, but received no reply after two weeks. On March 23, I decided to write this review. I want prospective buyers to ask themselves this question before entering this dealership: if they refused to do the right thing with me over something as minor as a spare key, what will they refuse to do for YOU? More

No wonder I am not the only reviewer who's had a wonderful experience working with Shannon Malo! I'm buying a new car for the first time and I've been trying to shop around and talk to several deale wonderful experience working with Shannon Malo! I'm buying a new car for the first time and I've been trying to shop around and talk to several dealers in and out of state. People are generally kind and helpful, but I've been really impressed by Shannon's level of professionalism, integrity, and genuine care for the customers. She makes me feel very comfortable and answers all my questions at any time of the day and night. Her response is always verifiable facts not persuasive fiction. Both Shannon and Kelley have gone out of their way to make me feel supported and taken care of. I have every serious intention to continue to do business with them and I will do my best to recommend them and the Autobarn Volkswagen of Countryside to all my friends and colleagues. Thank you very much for your business! You are the best! More