The Autobarn Volkswagen of Countryside

Professionally Handled Business Vehicle Purchased: 2014 Audi SQ5 Prestige 3.0T (White) Date: 11/23/2016 Odometer: 41,500 Condition: Excellent Mechanically & Cosmetically Vehicle Purchased: 2014 Audi SQ5 Prestige 3.0T (White) Date: 11/23/2016 Odometer: 41,500 Condition: Excellent Mechanically & Cosmetically Sales Consultant: Ahmad A. Outstanding customer service, GREAT communication, knowledgeble staff! More

Going the extra Mile Hello, Today 10/25 was the second time I went to have my door tightened at this dealership. The gentleman named Patrick that works in the front servi Hello, Today 10/25 was the second time I went to have my door tightened at this dealership. The gentleman named Patrick that works in the front service center who dealt with me before acknowledge me quickly, took my car away to have it fixed and even had my car washed for me. Not that the car didn't need to be washed but that was a nice surprise that was not expected. Please tell Patrick thank you for going the extra mile. I am the head of a customer service department and there not many people today that do that. Jennifer p.s. I do not see Patrick's name on the list. He used to work in the back of the service department and was recently promoted. More

Was going to be taken for $1100 I was told I would need a new AC Compressor for $983 before taxes. It turns out my compressor wasn't plugged into the power source. VW in general is v I was told I would need a new AC Compressor for $983 before taxes. It turns out my compressor wasn't plugged into the power source. VW in general is very shady. I will not have my van serviced from VW again nor will I buy another VW. This is the 2nd time in 6 years. More

Thumbs Down Go to Autobarn VW if you want a service department that does not stand by their product. A product that deteriorates after 5 years… I own a 200 Go to Autobarn VW if you want a service department that does not stand by their product. A product that deteriorates after 5 years… I own a 2009 Volkswagen Tiguan which ran great for the first 5 years and then took a huge nosedive to the point where I will never buy another VW. They just simply have too many expensive things go wrong about every 4 months. After today, I will never buy another car from Autobarn dealers and recommend that you think long and hard about if you want to deal with their service department should you intend to keep a car awhile. I bought my Tiguan new at City VW which is now Autobarn. All service has been completed, per the recommended schedule, at Autobarn. Even with keeping up with their service schedule, in the last 10 months I have sunk $4,350 into my car: Aug 2015 – replaced both fan blades fixed for $1,540. Oct 2015 – Intake manifold went out and this was covered by VW who extended the warranty to 10 years as it is a known recurring issue in my type of engine Feb 2016 - oil leak/replaced crank seal fixed for $2,209 (BTW, the dealer had my car for 3 days to fix this issue) June 2016 – sluggish acceleration and misfiring NOT fixed for a cool $601 Let me explain today’s issue (June 2016) and why I will never do business with Autobarn again: After paying $601, I drove about 1 mile from the dealership and noticed the issue that was supposedly fixed was still occurring. I drove another mile to see if it would perhaps fix itself (wishful thinking). It didn’t and the issue was clearly not solved by the $601 worth of work. Very annoyed and angry I arrive back at Autobarn with my Father. One guy attempted to help us but clearly needed to escalate to a Manager. He was trying best he could and did a good job but we needed a higher level. I ask for a Manager who I can see sitting in an office about 30 feet from our situation. He is willfully and intentionally trying to ignore us (way to have your employee’s back, BTW!). Anyway, he peels himself from his chair and up walks Jon Gomes. From the very moment Jon opens his mouth he is defensive and flippant about the whole situation. Jon clearly was thinking how dare we be mad that Autobarn didn’t fix my car after spending $601. Instead of apologizing, which only the first employee who helped us did, Jon tells us that he will have a tech run the diagnostic to see what is wrong. Um, funny, because I just paid $140 today for a diagnostic report!!! From that report I was told that I needed new spark plugs and ignition coils. Jon tells me that it’s probably something else that is causing the problem and is clearly annoyed when we respond ‘no kidding!!’. I state that I just paid $601 for something which I probably didn’t need and didn’t fix the issue. I state that they need to make this right and fix the issue at no further cost to me to which Jon responds ‘Call Volkswagen’. I tell him he needs to stand by his product and he states that he didn’t cause the car to break. No, Jon himself did not cause the car to break in the first place BUT he did allow me to leave with a still broken and unsafe car. Where is the ownership of issues here from Autobarn?? We remind him that he works for Volkswagen and he says he works for Autobarn. Way to own the brand and product that your company sells and services!!! Jon then starts back peddling saying that the work done probably needed to be done but something else also needs be done. I remind him that nothing has changed with the performance of the car. It is acting just like it did when I dropped it off in the morning. Jon then offers to take the coils out and put the old ones in and that he would happily refund my money with that scenario. I told him that was the most asinine idea I have heard and that again he should stand behind his product as the service manager. Anyway, as it was unsafe, I left my car for them to guess what is wrong and likely charge me an exorbitant amount of money to potentially fix. I can’t recall such a horrible customer experience. This is not a place where I am buying a $15 toy or a fast food meal. This is an establishment that has received $40 plus thousand of my hard earned money related to this vehicle (over $4k in the last 10 months for service alone). So folks, if you want superior customer service from a dealer service department, you are not going to find it here. Additionally, if you want to sink loads of money into a 6/7-year-old car, I suggest you buy a VW. More

not buying a car here I am in the market for a used car and my husband said if the price is right, a new car. I stopped by this dealership after getting some quotes online. I am in the market for a used car and my husband said if the price is right, a new car. I stopped by this dealership after getting some quotes online. They tried to put interest on quotes and didn't like the fact I can pay out of pocket and did not need financing. Niko in person is not as pleasant as he is in his e-mails. More

Excellent experience! I bought a used 2010 CC on 2-13-16 from Autobarn from salesman Alexander Espinoza. Alex really was pleasant to work with. Prior to purchase I noticed I bought a used 2010 CC on 2-13-16 from Autobarn from salesman Alexander Espinoza. Alex really was pleasant to work with. Prior to purchase I noticed a chip in the paint which when pointed out they promised to fix. When I got home I noticed a small bit of coolant under the car, I didn't notice this prior to getting it home. "Oh well" I thought. It's a used car after all and I didn't see it. Then when I showed the car to a friend, he said the tires are pretty worn, again, it's a used car. I made an appointment for 2-18-16 to have the paint repaired and have the coolant leak checked. When I got there I mentioned to the salesman Alex that the tires were worn. He said "we'll check it out". About 3 hours after dropping the car off Alex called and told me the water pump and the core support were leaking. I then asked "what's the cost?" He then went on to make my day! He told me that the dealership would cover the cost of the repairs and that they were also going to replace the tires to boot! I will now shop at Autobarn as my 1st choice when I need another vehicle! What a great experience! More

Vehicle damage while on recall service I took my new 2015 GTI for an oil change and while there I was told there is a recall for something on the real spoiler. I said yes, go ahead and do i I took my new 2015 GTI for an oil change and while there I was told there is a recall for something on the real spoiler. I said yes, go ahead and do it. Later on they called me that my car is ready. I went there to pick it up, the car was already outside. I checked the rear spolers, just to find that the right spoiler was broken and they tried to fix it poorly and there was also damage on the top spoiler. They tried to hide the damage and I guess they were hoping that I wont notice and get away with it after I would have left the dealer. I raised xxxx and called the service manager who pretended like he did not know about the damage. I told them to fix my car and dont give me any stories, cuz it was obvious that whoever tried to do the recall fix had no idea what he was doing. I mean we can all make mistakes and xxxx happens, but at least be honest about it, admit that you messed up and try to please the customer. That was my third car I bought from them and they just dont care. On top of that, nobody came to apologize or even call me to apologize. I sent emails to the service manager, general manager and the regional manager and nobody responded to my email complaints. Nobody. The car was fixed with brand new part and returned to me after a week. Because of these dealers I'll be forced to go to another german car vendor in the future. VW of Countryside FAILED big time. Kudos to some of the people that work there and treat me with respect every time I visit. Marek and Josh. More

Excellent Buying Experience Thank you Autobarn Volkswagen of Countryside for making leasing my new Jetta an excellent experience. I felt I got a good deal. It appears that your Thank you Autobarn Volkswagen of Countryside for making leasing my new Jetta an excellent experience. I felt I got a good deal. It appears that your dealership understands that building positive relationships with your customers and selling cars go hand and hand. Chris Kelly, Jerry, and Doug it was great working with you. You made my buying experience a positive one. More

Great Customer service I just leased a 2016 Jetta and had a great experience working with Shannon and Brad. They were very welcoming and helped explain all of the details an I just leased a 2016 Jetta and had a great experience working with Shannon and Brad. They were very welcoming and helped explain all of the details and options. I am so happy with my car and the experts that took care of me. I have been recommending this dealership to everyone that compliments my car! More

Excellent experience I live out of state and was interested in a pre-owned vehicle at the Autobarn. Being my first time purchasing a vehicle out of state, I was a bit appr I live out of state and was interested in a pre-owned vehicle at the Autobarn. Being my first time purchasing a vehicle out of state, I was a bit apprehensive. However, the Autobarn made me very comfortable as they explained the process and covered the bases. They were willing to hold the vehicle until I arrived the next day, arranged for transportation when I arrived at the airport, and completed the purchase within about 30 mins once I got to the dealership. Process was very smooth, car was exactly what was described, and I can’t think of how the experience could have been better. Great experience and I definitely recommend them for your next purchase! More