The Autobarn Volvo Cars of Oak Park

Third Time for Same Problem - Horrible Communication In at 8:30 AM for third time for the same issue. Service rep told me he'd have info for me by 11:30 AM. Never called back so I called at 1:00 PM only In at 8:30 AM for third time for the same issue. Service rep told me he'd have info for me by 11:30 AM. Never called back so I called at 1:00 PM only to find out car was being driven to replicate the issue. Service rep told me he'd have info for me shortly. Never called back again so I called at 2:30 PM and left a message. Called again at 3:00pm and told car was repaired, same issue corrected from prior two visits. Went to pick up car as it was just going through the wash. Another service rep told me it would be a couple minutes. After standing around for ten or more minutes, the cashier finally went to find out what was taking so long and told me it was coming out soon. More

New Volvo lease Easy transaction by phone and in person on a new lease at Oak Park Volvo. Staff is professional and helpful. Drove out in a nice car same day. Easy transaction by phone and in person on a new lease at Oak Park Volvo. Staff is professional and helpful. Drove out in a nice car same day. More

The staff are professional and friendly. Service is always prompt and efficient. I enjoy visiting and will definitely share with my peers the very favorable experiences I have had!!! always prompt and efficient. I enjoy visiting and will definitely share with my peers the very favorable experiences I have had!!! More

Just had another A++ experience - my service, rep, Robert, went above and beyond with a house call of sorts. Hybrid was tethered to its charging station in downtown OP. After attempting to walk me t Robert, went above and beyond with a house call of sorts. Hybrid was tethered to its charging station in downtown OP. After attempting to walk me through how to unlock, he came out and took care of the problem and got me in then next day to get the faulty pet replaced. All at no charge. Top flight service. Also a tip of the cap to Marc who responded to my Sunday night email with assurances even though he was on vacation my Sunday More

professional, courteous and friendly great experience as usual, no issues with purchase, vehicle ready when promised. I like that a dedicated individual (May) took the time to go through great experience as usual, no issues with purchase, vehicle ready when promised. I like that a dedicated individual (May) took the time to go through all the options and feature. More

Rodney and the staff delivered excellent customer service, taking care of all of my questions and needs. I felt valued and important as we went through the process of finding the right car and build service, taking care of all of my questions and needs. I felt valued and important as we went through the process of finding the right car and build for me More

Placed service request online with comments regarding loaner vehicle. No response from dealer. Called dealer a day before service as was told they didn't have loaner available. Took car for scheduled ser loaner vehicle. No response from dealer. Called dealer a day before service as was told they didn't have loaner available. Took car for scheduled service maintenance and waited in cold showroom lounge for about 45 min past quoted time. Not a great experience. More

Always helpful, welcoming and courteous. I know my Volvo is in good hands at Oak Park Volvo. After every visit I get a follow up text from the service team to make sure things are ok. is in good hands at Oak Park Volvo. After every visit I get a follow up text from the service team to make sure things are ok. More

Good Service The service I received was excellent. I was kept informed of progress while the work was being done, had unexpected issues explained to me in detail a The service I received was excellent. I was kept informed of progress while the work was being done, had unexpected issues explained to me in detail and was able to then make informed decisions about additional service work. I held back one star from the rating for two reasons: (1) The link in an email reminder that it was time for service did not work properly, leading to a page of options that did not apply to me and didn't include the one that prompted the reminder email in the first place. When I sent an email complaining about this I got multiple irrelevant responses which just compounded the situation. Dumb and dumber system. (2) The music that was playing in the upstairs waiting area was tolerable for a short time, but incredibly annoying after several hours. I was there a long time because of additional recommended service that I chose to have done, but by the time the car was ready I was about to run screaming from the room. Really folks, zero music is necessary. You'll never pick something that everyone likes, and more random ambient noise in our lives is never, ever welcome anywhere, anytime. More

I have been a VOLVO customer since 1997. Marc in customer service have always been great and explaining what my car needs. Service done timely service have always been great and explaining what my car needs. Service done timely More