Systematically sidelined in service. BIG mistake made by purposefully choosing to leave large screw loose in car, which nearly damaged my neighbors car as it flew out at around 30 miles per hour. Was told by tech that he "highly doubts" what just happened to me. I choose the word purposefully carefully because the service tech acknowledged loosing it in the car and simply deciding to leave it there. The following is the review I posted onto google +:
After being told I would be contacted at 9am, and not being contacted at all come 11:45, I called and was told my car was done. At this point, I was going to be late for my trip to my family's home in Mass. Cancelled plans to see Star Wars with my brother and father. Finally heading out from the automaster around 1:30, a LOOSE SCREW flew out of my car into the road, nearly missing my neighbors parked car! I called the tech at the desk and he said "I HIGHLY DOUBT IT WAS FROM YOUR CAR." Yes, thats right, he just told me that he doubts what just happened to me. I heard it and saw it fly out of my car, picked it up, looked it up online, and lo and behold: it was the aluminum screw from the water pump they had just replaced. So, I travel alllll the way back down to automaster, thinking that my water pump is probably about to fail again, now with no hope of making dinner plans with my family, and they just say, basically, 'wups! we left a loose screw in there that we couldn't find. You're all set! We ran it through the car wash again for you.' So, I am downgrading this service rating to "hated it" -the lowest possible score- because the flying screw was a huge and very real liability that they had no concern with recognizing. One that ultimately I would have been responsible for if it had struck my neighbors car, or maybe even a kid walking home from school! So a ~2 inch screw launches down the street from my car at about 30 miles per hour, had to drive all the way back down just to be told 'yeah we lost it there but just let it ride?' I'm out of words to describe this experience.