The BMW Store

Great Experence I just wanted to let everyone know how much I appreciated the outstanding customer service I received from Jay Sofranec and everyone at the BMW store. I just wanted to let everyone know how much I appreciated the outstanding customer service I received from Jay Sofranec and everyone at the BMW store. I purchased a 2015 Mini Cooper and I could not me pleased with it, from the first time I walked in and drove the Mini Cooper there was no pressure to buy, that goes a long way when shopping for a vehicle. If your looking for great service look no further then the BMW Store! More

Excellent customer service Everyone at the dealership that helped me was so nice. They answered all my questions and were so kind. I would recommend them not only for the prod Everyone at the dealership that helped me was so nice. They answered all my questions and were so kind. I would recommend them not only for the product but the service too! More

Very Happy BMW Store Customer My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we h My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we had to do this time two! The Team at the BMW store made this process the best one we have experienced to date. Thanks to The BMW Store Team! More

Been buying from The BMW Store since 2004. Not changing. My Countryman was totaled a few weeks ago and I was looking for a vehicle. I decided to look at pre-owned BMW 3 series. I had an appt with John, whom My Countryman was totaled a few weeks ago and I was looking for a vehicle. I decided to look at pre-owned BMW 3 series. I had an appt with John, whom I had worked with in 2013 when buying the Countryman. John was great! He had several cars in mind and we test drove 2. The second car was a keeper. It was near closing on a Friday so John whipped through the basic paperwork, gave me a great price on the car and we came back Sat to finish the financing with Jemar. John and I ended the evening checking on a fledgling morning dove he had been looking after during the day. You cannot go wrong with The BMW Store and John Beam. Now onto Jemar. Jemar had all our paperwork ready to go, answered every question we had, and we were through with financing in about 15 minutes. Jemar also handled the refunding of the remainder of the warranty on my Countryman. He is very personable and very competent. If you are in the market for ANY cars you might find at The BMW Store, you will have a wonderful, hassle free experience! Lesley Ross Southgate, KY. More

Very Satisfied First Time Luxury Car Buyer I had been searching for the right used mid-sized luxury car for about 3 months and was attracted to the BWWStore since they had the largest selection I had been searching for the right used mid-sized luxury car for about 3 months and was attracted to the BWWStore since they had the largest selection of pre-owned 5-Series BMWs at 19 vehicles. My sales advisor was and still is Nick Norman, and after I described what I was looking for, my wife and I test drove a 328xi, 550xi and 535xi. After expressing interest in the CPO 535xi because of the way it drove and handled (turbocharged inline 6 with the 8sp automatic is superb!), Nick suggested I take the vehicle home for a couple of days which was great...it allowed me to check the vehicle over, learn some of its features and do some research. I had some questions during the off hours and Nick was kind enough to get back with me so that when I returned the vehicle I was ready to make an offer which was accepted. The bonus part of the deal was that the BMWStore took my high mileage Accord off of my hands for what I could achieve in a private sale. The management and finance discussions went very smoothly also...I would definitely recommend the BMWStore to my friends and acquaintances. More

Bought A Used BMW. I Plan On Coming Back For Another! I had a great experience at The BMW Store. I was looking for a pre-owned bmw, slightly older than a certified. I walked onto the lot without an appoin I had a great experience at The BMW Store. I was looking for a pre-owned bmw, slightly older than a certified. I walked onto the lot without an appointment and Mat helped me right away. Within minutes we were test driving a car I had hand picked. Every question I asked was answered to my satisfaction, and if Mat didn't know the answer he didn't lie or make something up - he went and asked a technician or the appropriate party. For financing, I dealt with Conor. Conor is easily one of the most pleasant people I've ever dealt with. Financing isn't exactly fun or exciting but having a guy like Conor talk you through every last detail really cements that gut feeling that you're buying from the right place. My experience was actually amazing and I plan to go back soon for a vehicle for my SO! Shout out to The BMW Store for acquiring and keeping the best talent! More

BMW Purchase We recently bought our third BMW and our second working with Dean Stathes. He was an absolute pleasure to work with through all aspects of the purcha We recently bought our third BMW and our second working with Dean Stathes. He was an absolute pleasure to work with through all aspects of the purchase. He was thoroughly knowledgeable of the car and made the purchase very easy and comfortable for us. He was also a big reason that we went back to the BMW Store for our most recent purchase. We also found the time spent with Susan Ward to be very valuable and helpful. Jemar Dubose was also very helpful in completing the purchase. We would gladly recommend the BMW Store to anyone. More

First and Best Experience Everyone at the dealership was pleasant, Nick was a wonderful help and went out his way to make sure I secured the vehicle that I wanted. Mr. Dubose w Everyone at the dealership was pleasant, Nick was a wonderful help and went out his way to make sure I secured the vehicle that I wanted. Mr. Dubose was also very helpful and explained bed all paperwork to me and I understood all the formalities. This one of my best experiences and first; I will definitely come back when it is time to choose another vehicle. More

Very good car buying experience Nick Norman was helpful and accommodating during my search and purchase of a 2007 Mini. Once purchased he provided good information regarding controls Nick Norman was helpful and accommodating during my search and purchase of a 2007 Mini. Once purchased he provided good information regarding controls and features. Financing went very seamlessly. More

Exactly what I wanted From my initial inquiry to the final handshake, working with Paul Cassady, Conor O'Somachain and the entire Mini/BMW staff went as smooth as possible From my initial inquiry to the final handshake, working with Paul Cassady, Conor O'Somachain and the entire Mini/BMW staff went as smooth as possible with absolutely no inconvenience. This is my third time purchasing a vehicle here and I plan to come back for life. More