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The BMW Store
Cincinnati, OH
1,742 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,742 reviews
October 02, 2026
Paul Kolleck and Susan Ward from the BMW Store in Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, fin Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, finance steps as smooth as I've experienced and a takeaway bag of stuff. More
by joseph.vide
September 30, 2026
What an amazing experience buying my 2027 BMW M3 Comp. Jonathan Kumar is top notch and highly recommend thus dealership. In fact I took my original allocation from Tri-County BMW dealership to Kenwood BMW Jonathan Kumar is top notch and highly recommend thus dealership. In fact I took my original allocation from Tri-County BMW dealership to Kenwood BMW store because they were that much more professional. Nothing but the best!!! More
by padialj52
Employees Worked With
September 27, 2026
Great service always. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough. More
by tarynhuth
Employees Worked With
September 25, 2026
It's always a pleasure to work with Dean and Rick. We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team! We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team! More
by Marisela Amaya
September 20, 2026
I just took delivery of BMW's new breakthrough EV, the iX3, from the BMW Store. Working with Emily and Ric, I ordered the car on May 6, the day that BMWUSA opened the order bank. Ric placed the order im iX3, from the BMW Store. Working with Emily and Ric, I ordered the car on May 6, the day that BMWUSA opened the order bank. Ric placed the order immediately, getting me near the front of the line in the USA. Emily was kind, knowledgeable, and professional keeping me informed on the car's progress from the factory in Europe to delivery to the dealership. This is my third purchase from The BMW Store since 2004. My buying experience was outstanding in every respect from ordering to trade-in to delivery on the first day allowed by BMWUSA. This dealership keeps getting better, with great people in every corner of the operation. More
by awzoepf
September 13, 2026
Mr. Corey Hart provided exceptional service, he adds value and a certain debonair; a touch of class to the company. Very well spoken, well dressed, very detailed oriented, extremely attentive, witty and value and a certain debonair; a touch of class to the company. Very well spoken, well dressed, very detailed oriented, extremely attentive, witty and business savvy. He assisted me through the entire process, even while doing his daily duties he remained consistent kept me abreast on the next steps of my vehicle, answered all of my questions. It truly shows he is true to his craft, a true people person. Iam very pleased to have had service completed at this dealership. If he were a salesman I would have purchased several vehicles from him already! More
by Kiki
Employees Worked With
September 11, 2026
Easy drop off, communication,explanation of service issues and quick pick up. Luxury car experience. issues and quick pick up. Luxury car experience. More
by Chris
Employees Worked With
September 10, 2026
Paul Kolleck is great! He makes the process easy! Also Susan Ward is the best! He makes the process easy! Also Susan Ward is the best! More
by sshoffner24
September 10, 2026
Ice been a customer since 2003 without interruption. Great job again. Work completed same day… and done right the first time. Great job again. Work completed same day… and done right the first time. More
by Samer H
Employees Worked With
September 10, 2026
Great service and great product. There’s nothing else to say. I’d recommend Paul at the BmW store to anyone There’s nothing else to say. I’d recommend Paul at the BmW store to anyone More
by eweaver@professionalradiology.com
