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The BMW Store
Cincinnati, OH
1,720 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,720 reviews
August 24, 2026
Mat Swartz & Manager George are very honest & upfront. Most definitely I would recommend them. Thank You Mat, George & Jemar. Most definitely I would recommend them. Thank You Mat, George & Jemar. More
by hemantbhimani
August 23, 2026
My first reaction to how well The BMW Store has treated me as a long time customer is responsiveness. My first BMW was an E30 purchased with them and now continuing to enjoy an E91 through 200,500 miles. F me as a long time customer is responsiveness. My first BMW was an E30 purchased with them and now continuing to enjoy an E91 through 200,500 miles. From last minute service needs through planned service, responsive, professional, courteous and thorough. Hats off to my service advisor, Matt Carelock, and the entire team from service techs through cashier and lot staff. Wunderbar. More
by Rmairose
August 22, 2026
I’ve had excellent service from the BMW Store over the last 20 years. They’re a bit pricey though and I really hate the credit card surcharge. last 20 years. They’re a bit pricey though and I really hate the credit card surcharge. More
by bstare44
Employees Worked With
August 21, 2026
They are organized, professionals, and very nice people. Service is done properly and well, loaners given if service will be long. Great store! Service is done properly and well, loaners given if service will be long. Great store! More
by Roblewenstein32
Employees Worked With
August 20, 2026
Very attentive staff and crew with exceptional knowledge regarding BMW automobiles. Highly recommend this dealer. regarding BMW automobiles. Highly recommend this dealer. More
by tbrice
Employees Worked With
August 20, 2026
The people I dealt with were pleasant and professional. The work was completed in a timely fashion. The waiting area was comfortable. It was a good experience overall. The work was completed in a timely fashion. The waiting area was comfortable. It was a good experience overall. More
by drgrumpy
Employees Worked With
August 17, 2026
Realized there was a bulge in the sidewall of my tire. Showed up without any appointment. Matt replaced the tire, and handled a few warranty items and did I all same day plus gave me a ride back home! To Showed up without any appointment. Matt replaced the tire, and handled a few warranty items and did I all same day plus gave me a ride back home! Top notch service all around. More
by Anonymous
Employees Worked With
August 11, 2026
My car had a necessary repair fairly soon after the warranty ran out, and Matt and the BMW Store were more than fair about the cost of the repair. They responded as if the valued me as a customer. warranty ran out, and Matt and the BMW Store were more than fair about the cost of the repair. They responded as if the valued me as a customer. More
by Scott.Aaron
Employees Worked With
August 10, 2026
Nice people to work with. Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature! Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature! More
by shops.pj
Employees Worked With
August 08, 2026
My family and I have been customers of The BMW Store for over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a dozen Bimmers. What has allowed this longevity and depth of relationship to develop is the consistency and excellence of the staff at The BMW Store. They have always proven to be honest and straightforward, truly knowledgeable, willing to put in the necessary effort and beyond, committed to excellence in workmanship, and oriented to their individual customers’ unique priorities. While there are too many individuals to mention, in recent years, I have worked primarily with Paul Kolleck (Client Advisor / Sales) and Joe Gettler (Service Advisor) backed by Jacob Tully (Master Tech) tech who, collectively for almost 15 years have been the team that has sold and supported me across ownership of three of my ///M model Bimmers! I have been consistently impressed and treated like a VIP and family member of The BMW Store. From a dealership perspective, even when eventually spendimg part of the year out of town, I will arrange my plans to continue doing business exclusively with The BMW Store. More
by Leonard Bevens
