
The BMW Store
Cincinnati, OH
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Fantastic! Louis Velasquez was wonderful! He was so friendly and welcoming and informative about what could happen regarding my purchase of a Mini Cooper! I was Louis Velasquez was wonderful! He was so friendly and welcoming and informative about what could happen regarding my purchase of a Mini Cooper! I was hoping just to test ride one, but once I drove it, I fell in love and then Louis made it so easy to buy it. It was the smoothest car purchase experience I have ever had. I want to also mention Conor O'Somachain, who wrote up the paperwork on the car. He was so friendly and easy going that it was done in no time and a pleasure! I would definitely recommend this dealership and these two people if I knew someone who was looking to buy a Mini Cooper. Thank you! More
Relaxed... Smooth buying experience Nick Norman was great... Very honest and straight forward.. He knew the cars on the lot.. And after I described what I was looking for... Took me righ Nick Norman was great... Very honest and straight forward.. He knew the cars on the lot.. And after I described what I was looking for... Took me right to 3 cars... And then gave the run down on all of them... The good and bad... I decided on a vehicle and after sleeping on it over night return the next day with my wife and drove it home that day.... We love our BMW and the BMW store!!! More
Ultimate experience It was my lucky day when I walked in the door of the BMW Store and met Dean Stathes. Dean had more knowledge of the car than any BMW afficianado I kno It was my lucky day when I walked in the door of the BMW Store and met Dean Stathes. Dean had more knowledge of the car than any BMW afficianado I know. Everything about the purchase was smooth and easy. Dean is so accommodating that he even answered his phone at home, on a Sunday, to help me with a few questions. I love my X1, it is a dream to drive and has fantastic storage space inside. Everything about purchasing this car was a dream. Mnay thanks to the BMW Store team and especially Dean Stathes, you are the best. More
Help with coming home I had a Mini Cooper before, but went with another vehicle and had a very bad experience. I missed having a Mini very much, but knew it would be hard t I had a Mini Cooper before, but went with another vehicle and had a very bad experience. I missed having a Mini very much, but knew it would be hard to come to a good deal to have a Mini in my garage again. I had the privileged of getting to work with Louis Velazquez with my purchase. to say they went the extra mile and did me a solid to help me get back into the drivers seat of a Mini again is an understatement. every morning and evening I have a smile on my face and excitement getting into my Mini Cooper. Louis and the people at Mini helped me to come home again. right where I should be. thank you. More
2013 328i My wife and I recently purchased a 2013 BMW 328i. John Beam was very helpful with all the questions we had. We feel that John and the Dealership did a My wife and I recently purchased a 2013 BMW 328i. John Beam was very helpful with all the questions we had. We feel that John and the Dealership did a very good job from start to finish. We looked around at other local BMW dealers and felt that the BMW store offered the best value, selection and service. This is our second BMW our 1999 Z3 is still going strong.The overall experience was fast and pressure free. Thanks John More
Fast, no pressure, amazing I recently purchased a 2011 BMW 528i. I have been looking for the perfect car for a while. When I went to the dealership I really had not planned on I recently purchased a 2011 BMW 528i. I have been looking for the perfect car for a while. When I went to the dealership I really had not planned on purchasing that day. John beam was super helpful and very knowledgable. He even took the time to remove a dave Matthews sticker from my old windshield and replaced it on my new car. That small act was prob my favorite. This is really a dealership and employees that care. I have never had such a positive experience with purchasing a car. Thanks John More
A dealership that really cares about their customers I had been looking for a 2015 328I and had been to about six dealerships. I stopped in the BMW store and struck up a conversation with Dean Stathes. I had been looking for a 2015 328I and had been to about six dealerships. I stopped in the BMW store and struck up a conversation with Dean Stathes. Dean was very mild mannered and I respected his low key approach. I told Dean what I was looking for and then gave him a price. After considering my price the two of us agreed to a middle ground and I bought the car immediately. I told Dean I was not interested in a great deal of other extras...i.e...extended warranties.... and he never once pressed me for anything else. I also enjoyed my time with Susan who spent time going over all the features of the car. I have bought many other vehicles in my years and never once was I treated with the care that this dealership gave me. I know we have several years to work together with service and other experiences but so far they have impressed me more than any other dealer I have purchased a vehicle from. More
High quality professional service My first encounter with the BMW Store was a great experience. The purchase process was low pressure and honest, the deal very fair, and my pre-owned My first encounter with the BMW Store was a great experience. The purchase process was low pressure and honest, the deal very fair, and my pre-owned BMW is in immaculate condition. I will likely be back there to buy my next car. More
Like he knew exactly what I needed I'm blown away at the experience I had here at this dealership. I'd been looking for a lower budget vehicle that I could count on to use as a back an I'm blown away at the experience I had here at this dealership. I'd been looking for a lower budget vehicle that I could count on to use as a back and forth vehicle. As soon as I told him my criteria, he had something lined up and ready to see immediately. He had the vehicle detailed and me in and out of finance within 90 minutes. He went over all of the features and options with me and didn't leave a questions in my mind that I'd made the right decision. I will definitely return here for my next BMW! More
BEST xxxx EXPERIENCE! FAST, STRESS FREE, NO PRESSURE NICK MY SALESMAN WAS GREAT! Made buying my first BMW a wonderful, exciting experience! Found the perfect BMW for me got FAST, STRESS FREE, NO PRESSURE NICK MY SALESMAN WAS GREAT! Made buying my first BMW a wonderful, exciting experience! Found the perfect BMW for me got it shipped here and delivered to me as he promised. Straight up guy and no xx! HIGHLY RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!! More