
The BMW Store
Cincinnati, OH
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Generous and no pressure experience. After a hectic first visit of my car, because of my young son, Nick was very generous to schedule a take home test drive for me and then come in on hi After a hectic first visit of my car, because of my young son, Nick was very generous to schedule a take home test drive for me and then come in on his off day to help me buy the car. He is also very knowledgeable of the BMW models and was even a great help in locating some accessories and scheduling a maintenance appointment. More
great experience Working with Dean was great. Calm and efficient, kind and endlessly cheerful when faced with endless questions, and just plain fun to deal with. Outs Working with Dean was great. Calm and efficient, kind and endlessly cheerful when faced with endless questions, and just plain fun to deal with. Outstanding car knowledge that helped with configuring my vehicle considerably. Went to bat for us in an attempt to get an oddball flavor of SC delivery; didn't work, but not for lack of trying. Conor was a more quick interaction but equally helpful and flexible. This was an outstanding car buying experience. More
Best time I have ever had buying a car Chris did a great job explaining the different cars BMW had to offer and the best way to pay for them,Thanks for X5 look forward to seeing you soon. Chris did a great job explaining the different cars BMW had to offer and the best way to pay for them,Thanks for X5 look forward to seeing you soon. More
Highly Recommend! Chris listened to my needs and delivered a car that met all my expectations and more. The Finance Manager was thorough, but made the process quick an Chris listened to my needs and delivered a car that met all my expectations and more. The Finance Manager was thorough, but made the process quick and painless. I have 100% trust in this team and look forward to working with them in the future. More
Professional I made the move from Mercedes to the BMW based on how well I was treated by the BMW team. They went out of their way to make the buying process smooth I made the move from Mercedes to the BMW based on how well I was treated by the BMW team. They went out of their way to make the buying process smooth, seemless and timely. More
Professional and personable John drove the car to my office so I could see it which was really appreciated. This is probably the best car buying experience I've had. Not pushy. J John drove the car to my office so I could see it which was really appreciated. This is probably the best car buying experience I've had. Not pushy. Just knowledgeable. Yes I would do business with them again and again. More
Professional and personable-super customer service We purchased a used BMW from Mat Swartz, our client advisor, and Jemar Dubose. Our overall experience was excellent. Mat reviewed all of the relevant We purchased a used BMW from Mat Swartz, our client advisor, and Jemar Dubose. Our overall experience was excellent. Mat reviewed all of the relevant history of the car with us, answered our questions with knowledge, negotiated fairly, and he and Jemar completed all of the paperwork efficiently. Mat is a genuinely really nice person, both knowledgeable and very easy to communicate with about the car. As part of our deal, the car needed a new windshield promised to be installed at seller's expense. The windshield was installed quickly and perfectly as promised. Mat and Jemar made our purchase a pleasurable experience. More
Delighted with my experience! Recently purchased a pre-owned 2009 Mini Cooper at the BWM store. The sales person John Beam was very nice to work with - professional and polished! Recently purchased a pre-owned 2009 Mini Cooper at the BWM store. The sales person John Beam was very nice to work with - professional and polished! Very good experience from start to finish - that makes the enjoyment of the car even better! More
Professional, courteous, knowledgeable Sales staff very service oriented. Treated me with respect and courtesy.Knowledgeable of the products and services they offer and able to explain thos Sales staff very service oriented. Treated me with respect and courtesy.Knowledgeable of the products and services they offer and able to explain those in a way to easily understand. More
Bought a used BMW at BMW store. Sales person John Beam was outstanding in working with me. Contact with others including Financing was very good. Car was delivered in at BMW store. Sales person John Beam was outstanding in working with me. Contact with others including Financing was very good. Car was delivered in pristine shape. More