The BMW Store

Purchasing my first BMW! I went to the BMW Store with my husband to test drive a 320ix. I was replacing my car of 11 years and drove several cars that day but BMW was our fir I went to the BMW Store with my husband to test drive a 320ix. I was replacing my car of 11 years and drove several cars that day but BMW was our first stop. The impression we got from the time we entered BMW, met Dean Stathes and drove the 320ix was great! Dean is energetic, knowledgable and helpful without being pushy. Every question was answered as we rode together in the car. (I actually enjoyed Dean riding with us because he was explaining different features as we drove. Very helpful!) Later in his follow-up he continued to give us the information we asked for. I'm very excited about owning my first BMW and I know Dean will be there to answer any questions that might come up. I did contact Jemar Dubose for clarification and he was very helpful and had the answer for me. Great Team! More

Purchasing my first car! I live in Lexington, KY and purchased my first car about a week ago from the BMW Store in Cincinnati. Julian Lambert was my salesperson and he made my I live in Lexington, KY and purchased my first car about a week ago from the BMW Store in Cincinnati. Julian Lambert was my salesperson and he made my buying process simple and easy by getting me the best deal on the car I wanted. He was great! Jemar Dubose was very helpful in helping me understand all the financing options and paper work as well. I highly recommend both of them and their dealership! More

Great Experience The BMW Cincinnati Store was a great experience. Paul Kolleck provided a thorough inservice of the new car and provided an excellent customer experie The BMW Cincinnati Store was a great experience. Paul Kolleck provided a thorough inservice of the new car and provided an excellent customer experience. Thanks for everything. More

It was actually "FUN" to buy a car at the BMW store! I had been looking online at used MINI's for over a year but Just had not made a move until now. I found just what I was looking for at the BMW store I had been looking online at used MINI's for over a year but Just had not made a move until now. I found just what I was looking for at the BMW store online and checked the box for more information . My wife said I should get rid of my Harley first but I am impatient and impulsive so that was to much trouble. I called Nick Norman in used car sales and he said that they did take bikes in trade so I set up an appointment. When I arrived I was early and Mark Harless came out and looked at my bike and talked with me also Matt Swartz brought the Mini out for me to drive. When Nick Norman arrived at noon he went straight to work to make the deal but shortly into negotiations he found out that the local Harley dealership was overstocked with used bikes and didn't want to pay what my bike was worth. I thanked Nick for his time and started to leave when Mark stopped me outside and he told me " You are going home in the MINI" come back in lets work this out. Mark told me that he would make up the difference on my trade in and we made the deal. Mark , Mat, Nick and Jemar all worked hard and they were all GREAT!! It was actually fun for the first time in my life to buy a car !! More

Great service. Sales rep Paul Kolleck was great. Purchased a '15 BMW 320ix a couple of weeks ago. Paul Kolleck took time to explain all my questions, no pressure. Great service Paul thank you ! Purchased a '15 BMW 320ix a couple of weeks ago. Paul Kolleck took time to explain all my questions, no pressure. Great service Paul thank you ! More

Straightforward, efficient, and honest! I recently purchased my third BMW from the BMW Store in Cincinnati. I keep returning because the product and service provided are outstanding. The s I recently purchased my third BMW from the BMW Store in Cincinnati. I keep returning because the product and service provided are outstanding. The sales process is straightforward, efficient, and honest. Chris is the most efficient and knowledgable car sales person in comparison to many with whom I have dealt. Tim Gabbard is an excellent service manager and again, the best I have ever dealt with. My experience includes my many cars owned and the ones my wife has owned. More

just bought my second BMW from these guys Great service and attention from the BMW store. First time I have ever bought a second car from the same salesperson. Chris was on top of things and Great service and attention from the BMW store. First time I have ever bought a second car from the same salesperson. Chris was on top of things and went the extra mike to insure we got the car we wanted. Always easy to do business with. More

Great Customer Service The most customer focused dealership I have ever done business with. Low pressure. Flexible. Delivered on all verbal promises - can be trusted to th The most customer focused dealership I have ever done business with. Low pressure. Flexible. Delivered on all verbal promises - can be trusted to the extreme. Will buy from the BMW Store again More

Very nice experience I've never been a car person. But after talking to Nick he really helped me choose the perfect car. He was so informative and very kind. He helped me I've never been a car person. But after talking to Nick he really helped me choose the perfect car. He was so informative and very kind. He helped me find what was in my price range and made it happen. Overall I am very pleased. More

Great customer centric support Tim Gabbard has been our Service Manager for years and has always treaded us very well. When it was time for a new BMW he recommended Chris Lykins in Tim Gabbard has been our Service Manager for years and has always treaded us very well. When it was time for a new BMW he recommended Chris Lykins in sales, who is a real BMW / driving enthusiast and knows the product line very well. Chris was vey helpful, respectful of our time, and had plenty of options ready to test drive to help us zero in on our decision. Both he and Conor were also very helpful and continued to support us through closing/purchase as well as coordinating a Performance Center Delivery in Spartanburg SC which is a recommended great time. More