
The BMW Store
Cincinnati, OH
Filter Reviews by Keyword
By Type
Showing 1,577 reviews
Now a Family of BMW Elated to shop the best for our family with the very best in the car industry. I have an X5 and husband has a beautiful 5 series. Both purchases made Elated to shop the best for our family with the very best in the car industry. I have an X5 and husband has a beautiful 5 series. Both purchases made within a week because we had to have another BMW! Car buying can be daunting with 3 small children but even that was a pleasure to do with these folks. More
Simple no pressure. Recent mini purchase was very simple, email responses due to heavy work schedule made this purchase very easy. Louis Velazquez, your awesome. So impr Recent mini purchase was very simple, email responses due to heavy work schedule made this purchase very easy. Louis Velazquez, your awesome. So impressed my mother is now interested in a new purchase. More
First Time BMW Owners My wife and I were in the market for a new car and decided on the BMW X1. We live 2 hours away and was disappointed in our local options before I came My wife and I were in the market for a new car and decided on the BMW X1. We live 2 hours away and was disappointed in our local options before I came across The BMW Store. From the very beginning of our experience, Chris Lykins was fantastic - professional, passionate about his product, resourceful, fast and responsive communications, and most importantly completely accommodating to our needs. He made it so easy and ultimately found OUR car, which had just come into Port. In addition, Conor O'Somachain was wonderful as well! He made the final steps a breeze and truly appreciated our business. For us, they were a winning team. Highly Recommended! More
Also a first time BMW owner Thanks to all the help from Chris Lykins, I too am a first time owner of a new X5! Since I had been driving company fleet cars for the last 18 years Thanks to all the help from Chris Lykins, I too am a first time owner of a new X5! Since I had been driving company fleet cars for the last 18 years and was very unfamiliar with the new car purchasing process, I was so thankful to have Chris to walk me through everything. He is top notch and goes the extra mile to make sure the new car process isn't scary and overwhelming. If customer service is important to you, go to the BMW Store and ask for Chris. He and the staff of this dealership will provide excellent service and make you comfortable with the buying/leasing process. More
Mini purchase Great purchase experience at Mini. Jay was fantastic and went above and beyond. I would buy again here. Great service and product. Recommend to others Great purchase experience at Mini. Jay was fantastic and went above and beyond. I would buy again here. Great service and product. Recommend to others. More
Excellent!! The sales force and service department have always been very helpful and goes above and beyond to help. I have dealt with other BMW dealerships and n The sales force and service department have always been very helpful and goes above and beyond to help. I have dealt with other BMW dealerships and now choose to drive three hours to have my cars serviced. I was fortunate enough to deal with Chris Lykins who was always fast to respond to emails and get the car that we wanted. Not only does Chris provide a level of service that sets him apart from other reps I have worked with in the past, he is highly knowledgable about every aspect of the car buying process. It is apparent Chris has a high level of expertise that shows he is not only knowledgable but passionate about his product. More
Fantastic experience, as expected. I came in to the BMW Store to lease a new 3 series. Dean was able to match me up with a vehicle very quickly once we discussed the required options a I came in to the BMW Store to lease a new 3 series. Dean was able to match me up with a vehicle very quickly once we discussed the required options and my pricing constraints. I first came into the store on a Saturday. I had a few followup questions for Dean, and emailed them to him on Sunday, his day off. Dean quickly returned my emails with answers to my questions. Dean made the process very easy for me. I highly recommend asking for Dean Stathes if you head to the BMW Store. More
Outstanding Customer Service! From start to finish, my car buying experience at the BMW store was great! Everyone who I interacted with at the dealership was very professional, fr From start to finish, my car buying experience at the BMW store was great! Everyone who I interacted with at the dealership was very professional, friendly, and patient as I went through the process of buying my first BMW. Chris was a fantastic salesman; I never felt pressured throughout the process and he was always responsive to my questions. Conor was very thorough with the financial transactions, and Ric was great in following up with me to make sure I was enjoying my new car. I would not hesitate to recommend them to anyone who is in the market to buy a new car. More
Ultimate Servicing Machine! I was impressed that the sales staff worked so hard to find my perfect car within my budget. I was very happy because my car was delivered sooner tha I was impressed that the sales staff worked so hard to find my perfect car within my budget. I was very happy because my car was delivered sooner than estimated. More
'Excellent Service with even more excellent people!' Came in to buy a used car and got a deal which satisfied all the involved parties. Right from the start, the service is impeccable. My highest recomme Came in to buy a used car and got a deal which satisfied all the involved parties. Right from the start, the service is impeccable. My highest recommendations for Mat Swartz as he made the whole process extremely efficient and immaculate for us - it was a pleasure meeting him, and he helped us greatly in choosing the right vehicle for us. He is honest, upfront, and knows how to build relationships. As we have recently relocated to the US, when we were making the paperwork, the dealership even told us to not to worry about plates, and they will let us know once they have been delivered, helping us the hassle of going to the DMV. We would give our highest recommendations and would totally back Mr Swartz - go see him for your next car right away! More