The BMW Store

Outstanding Customer Service! From start to finish, my car buying experience at the BMW store was great! Everyone who I interacted with at the dealership was very professional, fr From start to finish, my car buying experience at the BMW store was great! Everyone who I interacted with at the dealership was very professional, friendly, and patient as I went through the process of buying my first BMW. Chris was a fantastic salesman; I never felt pressured throughout the process and he was always responsive to my questions. Conor was very thorough with the financial transactions, and Ric was great in following up with me to make sure I was enjoying my new car. I would not hesitate to recommend them to anyone who is in the market to buy a new car. More

Ultimate Servicing Machine! I was impressed that the sales staff worked so hard to find my perfect car within my budget. I was very happy because my car was delivered sooner tha I was impressed that the sales staff worked so hard to find my perfect car within my budget. I was very happy because my car was delivered sooner than estimated. More

'Excellent Service with even more excellent people!' Came in to buy a used car and got a deal which satisfied all the involved parties. Right from the start, the service is impeccable. My highest recomme Came in to buy a used car and got a deal which satisfied all the involved parties. Right from the start, the service is impeccable. My highest recommendations for Mat Swartz as he made the whole process extremely efficient and immaculate for us - it was a pleasure meeting him, and he helped us greatly in choosing the right vehicle for us. He is honest, upfront, and knows how to build relationships. As we have recently relocated to the US, when we were making the paperwork, the dealership even told us to not to worry about plates, and they will let us know once they have been delivered, helping us the hassle of going to the DMV. We would give our highest recommendations and would totally back Mr Swartz - go see him for your next car right away! More

Always a pleasure It is always a pleasure to deal with the BMW store here in Cincinnati. The excellent service is the reason I keep coming back. The staff is always fr It is always a pleasure to deal with the BMW store here in Cincinnati. The excellent service is the reason I keep coming back. The staff is always friendly and professional. More

"Happy Ever After" Received guidance, , professionalism,patience, promptness and friendliness from build to purchase. Pleasant teamwork throughout entire process. Emplo Received guidance, , professionalism,patience, promptness and friendliness from build to purchase. Pleasant teamwork throughout entire process. Employees I dealt with interacted well and assisted each other. Fantastic experience ..10 stars !! Emer More

High Integrity / knowledgeable staff Purchased 2 cars in the past 4 years. Always helpful in listening to what we need. We're assured of getting competitive price, and staff is very know Purchased 2 cars in the past 4 years. Always helpful in listening to what we need. We're assured of getting competitive price, and staff is very knowledgeable about the features. More

Great, and Friendly Team to Work With! Before coming to BMW store, I had a 2014 Chevy Sonic, one that I was not very fond of. I came in with the hopes that I might be able to look at gettin Before coming to BMW store, I had a 2014 Chevy Sonic, one that I was not very fond of. I came in with the hopes that I might be able to look at getting one, but never really thought it was possible. Thanks to the hard work of Nick Norman, who is an absolute professional, I had the ability to drive off with one. Nick is unlike most, if not all salesmen I have encountered. Charming, quick witted, but intelligent to the product. An intelligence beyond any kind of subject material reading, but the actual wiring of these cars. Not only that, but there was no pressure with Nick, he simply handed me the keys to one of the 3 series, and let me drive it. The financial process went through well with the excellent help of Ed, who was able to make my payments more manageable, and Conor who signed the final pieces to the puzzle (I absolutely loved his accent, a delight to talk with). I now have a brand new 2015 320i xdrive that I truly cherish. And this process, as painless as it was, will result in me coming back in the future! More

Love my new 5 series!! Love my new 528xi!!! Chuck Wiener was terrific to work with...very knowledgeable and accommodating...took care of my every need and question no matte Love my new 528xi!!! Chuck Wiener was terrific to work with...very knowledgeable and accommodating...took care of my every need and question no matter how small. He took a lot of time explaining all of the features, controls and gizmos...I so appreciate that. The process was super easy and fast. Thanks so much Chuck!!! Love the BMW Store! More

Great Team of People to Work With I recently traded in my 2008 528ix for 2013 328i xdrive. I found the customer service experience to be excellent with each person I dealt with. The I recently traded in my 2008 528ix for 2013 328i xdrive. I found the customer service experience to be excellent with each person I dealt with. The Sales (Matt xxx) was extremely helpful and went over and above to answer any questions I had. The Manager, Mark Harless was also very helpful. Completing the transaction with Conor O'Somachan was a pleasure (and quick - which was first for me when buying a car). Also, my service advisor, Tim Gabbard, was also extremely helpful, which is consistent in every dealing I have had with him in the past year. I would highly recommend using this dealership. We have bought 2 of the 4 BMW's we currently own and both experiences have been excellent. More

Purchase new 2 Series Dean did a great job in helping order my new 2 series and was helpful along the way letting me know where the car stood in the production and delivery Dean did a great job in helping order my new 2 series and was helpful along the way letting me know where the car stood in the production and delivery process. He explained all the features of the car when I picked it up and there was no surprises. I would recommend Dean to any of my friends. More