The BMW Store

Always a pleasure It is always a pleasure to deal with the BMW store here in Cincinnati. The excellent service is the reason I keep coming back. The staff is always fr It is always a pleasure to deal with the BMW store here in Cincinnati. The excellent service is the reason I keep coming back. The staff is always friendly and professional. More

"Happy Ever After" Received guidance, , professionalism,patience, promptness and friendliness from build to purchase. Pleasant teamwork throughout entire process. Emplo Received guidance, , professionalism,patience, promptness and friendliness from build to purchase. Pleasant teamwork throughout entire process. Employees I dealt with interacted well and assisted each other. Fantastic experience ..10 stars !! Emer More

High Integrity / knowledgeable staff Purchased 2 cars in the past 4 years. Always helpful in listening to what we need. We're assured of getting competitive price, and staff is very know Purchased 2 cars in the past 4 years. Always helpful in listening to what we need. We're assured of getting competitive price, and staff is very knowledgeable about the features. More

Great, and Friendly Team to Work With! Before coming to BMW store, I had a 2014 Chevy Sonic, one that I was not very fond of. I came in with the hopes that I might be able to look at gettin Before coming to BMW store, I had a 2014 Chevy Sonic, one that I was not very fond of. I came in with the hopes that I might be able to look at getting one, but never really thought it was possible. Thanks to the hard work of Nick Norman, who is an absolute professional, I had the ability to drive off with one. Nick is unlike most, if not all salesmen I have encountered. Charming, quick witted, but intelligent to the product. An intelligence beyond any kind of subject material reading, but the actual wiring of these cars. Not only that, but there was no pressure with Nick, he simply handed me the keys to one of the 3 series, and let me drive it. The financial process went through well with the excellent help of Ed, who was able to make my payments more manageable, and Conor who signed the final pieces to the puzzle (I absolutely loved his accent, a delight to talk with). I now have a brand new 2015 320i xdrive that I truly cherish. And this process, as painless as it was, will result in me coming back in the future! More

Love my new 5 series!! Love my new 528xi!!! Chuck Wiener was terrific to work with...very knowledgeable and accommodating...took care of my every need and question no matte Love my new 528xi!!! Chuck Wiener was terrific to work with...very knowledgeable and accommodating...took care of my every need and question no matter how small. He took a lot of time explaining all of the features, controls and gizmos...I so appreciate that. The process was super easy and fast. Thanks so much Chuck!!! Love the BMW Store! More

Great Team of People to Work With I recently traded in my 2008 528ix for 2013 328i xdrive. I found the customer service experience to be excellent with each person I dealt with. The I recently traded in my 2008 528ix for 2013 328i xdrive. I found the customer service experience to be excellent with each person I dealt with. The Sales (Matt xxx) was extremely helpful and went over and above to answer any questions I had. The Manager, Mark Harless was also very helpful. Completing the transaction with Conor O'Somachan was a pleasure (and quick - which was first for me when buying a car). Also, my service advisor, Tim Gabbard, was also extremely helpful, which is consistent in every dealing I have had with him in the past year. I would highly recommend using this dealership. We have bought 2 of the 4 BMW's we currently own and both experiences have been excellent. More

Purchase new 2 Series Dean did a great job in helping order my new 2 series and was helpful along the way letting me know where the car stood in the production and delivery Dean did a great job in helping order my new 2 series and was helpful along the way letting me know where the car stood in the production and delivery process. He explained all the features of the car when I picked it up and there was no surprises. I would recommend Dean to any of my friends. More

outstanding experience. Dean made the entire experience very comfortable and stress free. This started from the moment I called to set up time to come in to see the cars. Eas Dean made the entire experience very comfortable and stress free. This started from the moment I called to set up time to come in to see the cars. Easy to test drive multiple different cars and everyone completely knowledgeable about the vehicles. The no pressure attitude was refreshing after visiting other luxury car dealerships in area. More

Great experience Went to the BMW store to buy my first BMW and the experience was amazing! John and all the salesmen were kind and patient and were willing to help out Went to the BMW store to buy my first BMW and the experience was amazing! John and all the salesmen were kind and patient and were willing to help out any way they could. Overall, it was probably one of the best car buying experiences that I have had and would not hesitate to recommend my friends and family there. Great job! More

New car purchase We have puchased many bmw's over the last 15 years, all from the BMW store. It's the only place I would go. From start to finish they are the best. We have puchased many bmw's over the last 15 years, all from the BMW store. It's the only place I would go. From start to finish they are the best. More