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The BMW Store
Cincinnati, OH
1,570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 27, 2015
Paul Kolleck won't steer you wrong! I came into the BMW store not really knowing what I wanted. Paul Kolleck is a great listener. He showed me several cars and quickly pointed out the I came into the BMW store not really knowing what I wanted. Paul Kolleck is a great listener. He showed me several cars and quickly pointed out the pro/cons based on my particular situation. If he hadn't taken the time to listen to my "must have" list and consider my budget conscience nature, I highly doubt I bought a BMW. He found the perfect for me. I've been driving it a couple of weeks and couldn't be happier. He's also very responsive to my daily questions about its operations... I know I could go to the owner's manual but Paul cuts to the chase and I really appreciate his work before and after the sale! More
by Nicole
Employees Worked With
Paul Kolleck
January 25, 2015
Excellent customer service from the parts department , the are always very friendly and always take the time to look the accessories or parts you are searching for. Thank you very much for your support. , the are always very friendly and always take the time to look the accessories or parts you are searching for. Thank you very much for your support. More
by Oscar
Employees Worked With
Nick Marshall, Scott Senefeld, Joe Ahrens, Rem Imholt
January 17, 2015
Perfect Customer Service I was very pleased with the customer service provided to me from Chris Lykins. He was both patient and attentive to my needs. He provided accurate a I was very pleased with the customer service provided to me from Chris Lykins. He was both patient and attentive to my needs. He provided accurate and detailed information as I researched my first BMW. Due to my work schedule I was only able to communicate to Chris through emails and voice messages. His emails and voice messages were always timely and detailed. Chris provided me with options and information that went beyond my expectations and I walked with a great detail and a terrific looking BMW. Chris treated me like a family member rather than just a customer. The finance part of the detail was smooth and quick. Chico was knowledgeable of the financing program and he was quick with the paperwork portion of our meeting. I completed my paperwork in less than 30 minutes. I walked away with more information than anticipated about financing my current BMW as well as one in the future. Chico was helpful and again I felt as if I was his family member as he assisted me with completing the necessary paperwork. Overall, I was impressed with the quality of service provided to me by both Chris and Chico. I was excited about the bag of BMW items that I received from the Sales Manager as well. The BMW Store has my vote for dealership of the year! More
by Tina
Employees Worked With
Chris Lykins
January 16, 2015
The Best! This was absolutely the best car buying experience I have ever had. Chris Lykins was a pleasure to deal with, and went above and beyond to make thing This was absolutely the best car buying experience I have ever had. Chris Lykins was a pleasure to deal with, and went above and beyond to make things go smoothly. I wanted specific colors for my new 335i xdrive. Chris found the vehicle I was looking for, had it transferred to The BMW Store, and got me what I wanted. I'll be back! More
by 335i xdrive
Employees Worked With
Chris Lykins
January 09, 2015
Great Buying Experience After searching for a particular used BMW for a number of months, we found exactly what we were looking for at the BMW store, actually travelling from After searching for a particular used BMW for a number of months, we found exactly what we were looking for at the BMW store, actually travelling from South Carolina to close the deal. Being from out of state, we were very dependent upon the information, communication, and support from Paul Cassady, which was excellent throughout the transaction. He was open, honest, and very responsive to our questions and concerns, including after the sale was complete, receiving the required documentation quickly after completing the sale. Even more importantly, Paul and the management at the BMW Store helped resolve an issue ound after the sale was complete – going beyond what would have been required or what other dealerships may have done. Paul was a pleasure to deal with, we enjoyed our buying experience, and will recommend the BMW Store to our family and friends. More
by Markus
Employees Worked With
Paul Cassady
January 07, 2015
BMW under the Christmas Tree My husband and I have a Christmas tradition: we buy our own gifts and the other has to open what we buy for ourselves. Paul Kolleck was a pro helping My husband and I have a Christmas tradition: we buy our own gifts and the other has to open what we buy for ourselves. Paul Kolleck was a pro helping with my covert bmw purchase. Thanks for making the process easy. More
by Rosie
Employees Worked With
Conor O'Somachain, Paul Kolleck
January 07, 2015
Worth the trip After calling around looking for the most readily available custom order BMW for the holidays, BMW Store was able to get me a car months sooner than a After calling around looking for the most readily available custom order BMW for the holidays, BMW Store was able to get me a car months sooner than anyone else in the area. Dealt with Chris Lykins and he was a pleasure. Very friendly staff. Allowed me plenty of time to test drive vehicles to determine exactly what I wanted. Will order from them again next time I'm in the market for a car. Highly recommended More
by M235xi
Employees Worked With
Chris Lykins
January 05, 2015
World Class Experience This is my second purchase from the BMW Store (one used and now one new vehicle). The staff does an excellent job in making this an "experience" inst This is my second purchase from the BMW Store (one used and now one new vehicle). The staff does an excellent job in making this an "experience" instead of purchase transaction. I never felt like I was being "sold", I felt more like I had an automotive consultant. I looked at other brands for a short while, but decided early on that I wanted a BMW and that I wanted to purchase from Chuck Wiener. He is a true professional who dealt with me fairly and honestly. I hope to purchase again from Chuck.....HIGHLY RECOMMENDED!!!!!! More
by glosey
January 03, 2015
Good Deal This is our 3rd BMW from the BMW Store. We had a very positive experience with Chuck. Our best sales experience to date! Never pressured and felt h This is our 3rd BMW from the BMW Store. We had a very positive experience with Chuck. Our best sales experience to date! Never pressured and felt he had our best interest in mind. Ended up buying the 2014 model on the floor versus building a new car. We got a deal of a life time! More
by Bmw535x1
Employees Worked With
Conor O'Somachain
January 03, 2015
The BMW Store truly has the driving experience I started the process of looking for a car with my son, I wasn't in any hurry to replace it and it was more about bonding with him than replacing my o I started the process of looking for a car with my son, I wasn't in any hurry to replace it and it was more about bonding with him than replacing my old reliable car. We visited a lot of dealerships before the BMW Store but I couldn't get past the driving experience. I drove and purchased a 550I X and the car was unbelievable as was the BMW professional salesman, Nick Norman. I had the most awesome experience and the price was unmatched. I highly recommend that you visit Nick! More
by Gene
Employees Worked With
Conor O'Somachain, Nick Norman
