
The BMW Store
Cincinnati, OH
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This is my third BMW and my third opportunity to work with Paul Kolleck. I met with Paul a few weeks ago, decided on the model, and just as he said the car was here ready to be delivered. Susan was v with Paul Kolleck. I met with Paul a few weeks ago, decided on the model, and just as he said the car was here ready to be delivered. Susan was very helpful explaining all the new features and helping me with my preferred settings. You have a great team there that makes the task of obtaining a car, often stressful, easy and comfortable. Since I am a converted BMW driver, I hope I will see and work with Paul and Susan when is time to upgrade in a couple of years. More
Paul was great to work with- very attentive and thorough throughout the entire process. Susan was incredibly helpful explaining all of the features of the car and its technologies. Very responsive after the throughout the entire process. Susan was incredibly helpful explaining all of the features of the car and its technologies. Very responsive after the car was home and I had some questions, too! Couldn't imagine purchasing a vehicle anywhere else. More
The whole process of buying a car from Paul Kolleck was very easy. At no time did I feel pressured into anything. Paul kept me updated until the car was at the dealers. When I arrived to pick it up it was very easy. At no time did I feel pressured into anything. Paul kept me updated until the car was at the dealers. When I arrived to pick it up it was a painless process, paperwork was all ready, Jemar was very helpful. Susan was very helpful with setting everything up. Ric introduced himself and checked I was happy, then was very helpful later in the day, taking me to my old car that I had left something in. A very friendly team and I wouldn’t hesitate to recommend them. More
Paul Kolleck, Eric Fender, and the rest of the staff at the BMW store did a great job with our purchase of an X5 we were finishing the lease period. the BMW store did a great job with our purchase of an X5 we were finishing the lease period. More
Julian made my experience at the BMW store amazing. I have been a life long Mercedes customer but no more. His service and attention to detail was awesome. I was able to walk in and out inside of 40 I have been a life long Mercedes customer but no more. His service and attention to detail was awesome. I was able to walk in and out inside of 40 minutes. The car is great too! More
Emily truly made buying my new BMW a completely painless and easy process. She walked me through each step and had all the paperwork ready for me when I showed up to pick up my car. Susan was so helpful w and easy process. She walked me through each step and had all the paperwork ready for me when I showed up to pick up my car. Susan was so helpful with set up. Everyone was super friendly! More
Recently had a new-to-me certified used BMW X3 M40i purchase towed bc I suspected an engine issue due to a loud squealing and grinding noise. I was absolutely nervous as to the problem. Matt Carelock purchase towed bc I suspected an engine issue due to a loud squealing and grinding noise. I was absolutely nervous as to the problem. Matt Carelock stayed with me via text through the entire process. The service mgr took extra time to discover any potential problems. Had oil change as well. Reset software as that was the potential issue. Everything checked out. I felt confident having the experienced service personnel and client mgr. Matt Carelock is knowledgeable, caring, BMW expert. And, my car was covered by my warranty! More